Streamfab 5.0.2.6 - Amazon Download not in h265 (HEVC), only x264 (AVC)

[ankabo]

Hi there,
in the settings the Amazon video codec is set to x265, but I checked some older downloads again, the size is nearly doubled of the files and the codec after download is AVC (x264).
I tried to set it on x264 and back, but it doesn´t change.
Kind regards
André

[Mona]

Please completely remove StreamFab, delete the related folder and log files, and then download a fresh version at https://dvdfab.cn/mlink/download.php?g=StreamFab_x64 to try again.

[twhiting9275]

Please completely remove StreamFab, delete the related folder and log files, and then download a fresh version at https://dvdfab.cn/mlink/download.php?g=StreamFab_x64 to try again.

This has got to be the poorest response by anyone I've ever seen. It's just sad to see this quality of "support" here from a "service team".. Uninstall and reinstall should always be the last option here.

As for the error reported:
I've been able to duplicate this myself, when using CBR, instead of CVBR. Try switching to CVBR, see if that helps. It did in my case.

[ankabo]

Thanks for your answer.
I reinstalled everything, but nothing changed.
Than I see, that the video bitrate mode (cbr vs. cvbr) also changed the audio quality.
If I download with cbr, the audio is AAC stereo, with cvbr it is EAC3 with more channels.
But does it make sense to change the audio, if I only changed the bitrate mode? If it is possible to change the audio, it must be done in an own dropdown menu.

And... In the streamfab settings und "vip services" for "amazon", the codec is set to x265, so if I change the bitrate mode, the codec changes. This makes no sense in my opinion.

Kind regards
André

[ankabo]

Sorry, not AAC in my post before, it is also EAC3, but with less channels.

[knighter]

For "Amazon Download not in h265 (HEVC) only x264 (AVC) " problem, please try to install v5027 see if you still get the same issue.
If it still don't work, please send the StreamFab.log for us to check.

[twhiting9275]

For "Amazon Download not in h265 (HEVC) only x264 (AVC) " problem, please try to install v5027 see if you still get the same issue.
If it still don't work, please send the StreamFab.log for us to check.

If CBR is used (not CVBR) when downloading, even in 5027, h265 is not used
If CVBR is used, it is used

Logs attached

[Idreams]

This has got to be the poorest response by anyone I've ever seen. It's just sad to see this quality of "support" here from a "service team".. Uninstall and reinstall should always be the last option here.

As for the error reported:
I've been able to duplicate this myself, when using CBR, instead of CVBR. Try switching to CVBR, see if that helps. It did in my case.

Yes even I tested it. You need to download VBR version in order to download proper HEVC video

[Mona]

Hi there,
in the settings the Amazon video codec is set to x265, but I checked some older downloads again, the size is nearly doubled of the files and the codec after download is AVC (x264).
I tried to set it on x264 and back, but it doesn´t change.
Kind regards
André

H265 / H264 is video codec, x265/ x264 is encode software.
Amazon Downloader downloads original video provided by Amazon, not reencoded.

[twhiting9275]

Amazon Downloader downloads original video provided by Amazon, not reencoded.

That may be, but the fact is that Amazon video is downloaded incorrectly if CBR is used directly.
This is 100% reproduceable, as mentioned by others

[Mona]

That may be, but the fact is that Amazon video is downloaded incorrectly if CBR is used directly.
This is 100% reproduceable, as mentioned by others

Let's focus on your issue, not others.

The developer asks: CVBR is a better way, why not select the best? Why select CBR?

[twhiting9275]

Let's focus on your issue, not others.

I don't have an issue. I was actually trying to be helpful, instead of dismissing the issue and telling someone to 'reinstall software'. That is what providing support is, not dismissing issues

The issue , as noted, by myself, and others (which still exists in the latest version) is NOT that the user needs to reinstall, but that the software developers (you) need to fix the program so that IF CBR is selected, h265 is used, IF that's requested by the user, NOT h264

[Chameleon]

Let's focus on your issue, not others.

The developer asks: CVBR is a better way, why not select the best? Why select CBR?

The developer is correct, VBR is the better way.

[twhiting9275]

The developer is correct, VBR is the better way.

That's not the point, but thanks for playing

[Chameleon]

That's not the point, but thanks for playing

Why not select the best? It only makes sense.