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HULU - Downloaded videos not usable

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    #1

    HULU - Downloaded videos not usable

    Downloaded videos of recent episodes are resulting in files that are unusable. Videos have no audio track and when opened in VLC shows series of colored full screens. Subtitles are intact. So far I've found this to be a problem for Symon's Dinners Cooking Out (S04E12), America's Hidden Stories (S03E01), and The Food That Built America (S04E12). Downloaded videos of previous episodes of all 3 series are fine. Have tried downloading in different video resolutions with same result. Have cleared the caches and rebooted to same results. Log file is attached.

    StreamFab.log
    Tags: None
    #2
    Same issue this morning with new episode of How I Met Your Father (S02E16). Noticed that the screen flashes "Failed" following the remux, but the file is saved. Log seems to indicate failures in the downloading and processing functions. Log for downloading this episode is attached.

    Is anyone else experiencing this issue??

    StreamFab.log

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      #3
      Mona : Is this something you could look into, please?

      Comment

        #4
        I decided to try this - and sure enough - the same thing happened to me: the download fails at the end of remuxing. The file is saved but only shows a grey or striped screen without audio when played.

        StreamFab.log StreamFab.log

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          #5
          I can confirm HIMYF S02E16 is unplayable after downloading

          Comment

            #6
            Same here. Downloaded videos are the right size but for me just play a black screen as the time goes by. StreamFab.log

            Comment

              #7
              All the log files posted in this thread have been passed to the developer team for checking.

              Comment

                #8
                Originally posted by Mona View Post
                All the log files posted in this thread have been passed to the developer team for checking.
                Any news on the problems???

                Comment

                  #9
                  Originally posted by theairedale View Post

                  Any news on the problems???
                  The QA team could duplicate the problem, it is now waiting for the developers to fix it. Please kindly wait, thanks.

                  Comment

                    #10
                    The Playback issue has been fixed, please kindly wait for the coming version and then try again, thanks.

                    Comment

                      #11
                      Originally posted by Mona View Post
                      The Playback issue has been fixed, please kindly wait for the coming version and then try again, thanks.
                      That's great news, thanks for the update!

                      Comment

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