StreamFab for Windows [6.1.8.9] Out of sync videos from FIFA+

[Perene]

Using: 6.1.8.9 for Windows.

I noticed in two different videos downloaded from FIFA (website) a 7 second delay in the audio. Yes, two different sources/videos taken from there, which use DRM, had this problem. One of them is "THE JOURNEY, Stories from the 2010 FIFA World Cup", which is 1h11m46s. Audio is in AAC 2.0.

Looks like random videos present sync issues, from this URL.

NOTE: videos are free to download; I created a free account there. Also logged into SF.

Subtitle sync is OK (I downloaded 2 of them).

P.S. The same 7 second-delay for all 4 "GOLDEN BOOT" series videos. Adding 7000 ms + using MKVToolnix corrects the sync problem.

This is DRM MPD.

[october262]

Using: 6.1.8.9 for Windows.

I noticed in two different videos downloaded from FIFA (website) a 7 second delay in the audio. Yes, two different sources/videos taken from there, which use DRM, had this problem. One of them is "THE JOURNEY, Stories from the 2010 FIFA World Cup", which is 1h11m46s. Audio is in AAC 2.0.

Looks like random videos present sync issues, from this URL.

NOTE: videos are free to download; I created a free account there. Also logged into SF.

Subtitle sync is OK (I downloaded 2 of them).

P.S. The same 7 second-delay for all 4 "GOLDEN BOOT" series videos. Adding 7000 ms + using MKVToolnix corrects the sync problem.

This is DRM MPD.

did you use MKVToolnix by it's self or in streamfab - settings - vip services - under video format - MKV (MKVToolnix)

[Perene]

did you use MKVToolnix by it's self or in streamfab - settings - vip services - under video format - MKV (MKVToolnix)

I downloaded first, as MP4, then created the MKV with the +7s delay in MKVToolnix. Oddly this only affects the audio. I am now reviewing other content downloaded from there, I suspect they must be affected by this, too. I checked the videos after adding the positive delay, and they are in sync.

[Perene]

For the record, there's still a need to add a 7s delay (positive) for the version 6.2.0.1. That tells me this bug isn't fixed after all this time and hasn't been addressed yet by the developers.

I tried to download this one:

https://www.plus.fifa.com/en/player/8fe6a442-327a-415d-99e4-e813086afbee?catalogId=666d6bf0-61bf-42b7-9903-06f6f09d7585&entryPoint=CTA

Which offered me 3 tracks, besides the video:

- One for audio
- And 2, for example, subtitles, in english and portuguese.

Adding a 7 second positive delay for the audio fixes the out of sync problem.

But the subtitles, oddly, do not need any adjustment. If we add + 7 s into them, they will be desynchronized. That means this is only affecting the audio.

Warning: this is not the only case. Multiple different documentaries and their episodes have the same bug, They are all DRM MPD, I believe.

And in my case, I created a free FIFA account, then logged into it before asking StreamFab to do the download.