Unifab 2.0.3.8 is a complete DISASTER!

Mandalorian1

Installed 2.0.3.8 after a complete uninstall and removal of AI model folders, etc. and the software when running the Upscaler is non-functional. All the models were successfully installed, yet during the Upscaler it sits and spins on "Downloading video models..." What video models? It shows that the plugin and AI models were previously downloaded. As a result, Unifab is totally non-functional! NOT HAPPY!!!

Bithunter_Hardy

In the converter module, the are no settings for subtitles anymore and the settings for the audio conversion allways jumps back to aac. After conversion, all subtites disappeared. So you can say, the settings are buggy, I have switched back to version 2.0.3.7

raven-au

Indeed, $200 plus dollars for the new SDR to HDR module and now the Deinterlace module just spins after downloading the models.
How can something that has such an "in your face" bug get released, what a bunch of clowns!!

raven-au

And I tried the new SDR to HDR module from DevFab ripper module and that produced output and ran quite fast.
The result was not playable!!

raven-au

And I tried the new SDR to HDR module from DevFab ripper module and that produced output and ran quite fast.
The result was not playable!!
raven-au

I have to say I was mistaken here, the UniFab breakage is not related to the new DvdFab SDR to HDR conversion, and it appears to work quite well, we will see as I use more movies with it.

joseg

Version 2038 UPSCALER SLOW: I tried with several movies and the remaining time to finish the upscaling is more than 30 hours.
When doing the same with previous version 2037 the maximum time is 3 hours. I've no log as I did not wait till conversion was done. I'm using windows 11 and AMD radeon RX 7900 XTX - 24 GB Saphire Pulse graphic card. Please check at your end and correct. Many thanks.

Mandalorian1

I rolled back to 2.0.3.7 due to the problems with 2.0.3.8. Makes me wonder if this wasn't a rushed release void of any real testing. Not sure if the AI models roll back too. I know I delete the UniFabAI folder under AppData and cleanly swept the system before rolling back (also before I upgraded). I've learned that you can't trust Fabtech's upgrade process for their software. Always better to download the upgrade (especially if you have the extended service like I do) and install in place and not just click on their Upgrade button in their notification pop-up. With regards to Unifab, it always seems like every time they do an upgrade that fixes one thing, they end up breaking other things in the process. I've never had a decent release since I started using this software around 2.0.3.5.

Mandalorian1

In the converter module, the are no settings for subtitles anymore and the settings for the audio conversion allways jumps back to aac. After conversion, all subtites disappeared. So you can say, the settings are buggy, I have switched back to version 2.0.3.7
Bithunter_Hardy

The interface looks like it has been completely revamped and is ugly as can be. They need to restore the interface to where it was at before in 2.0.3.7. Some of the interface is not even formatted properly and other aspects are not user-friendly at all.

raven-au

So it's been a whole week and not even an acknowledgement of a problem.
Meanwhile I can't encode anything because the affected functionality is what I most use.

raven-au

I'm getting really sick of deselecting subtitle tracks only to have them included in the encoded output.
From what I can remember that's been broken for a long time now, maybe since release.

knighter

We express our sincere sorry for inconvenience brought to you.

For spin in "Downloading video models..."

Please try uninstalling the reset completely and running it as an administrator. If it still doesn't work， try to turn off your antivirus software .

We've reported this problem.

For no subtitle setting problem:

We've reported this probelem to the releavant department.

For upscaler slow problem:

Please send the log for check.

raven-au

Interesting, I had already completely uninstalled and installed again with no change, is there more I could do to "reset" the application?
I hadn't considered antivirus interference; I'll give that a try.

raven-au

Btw, I can't speak for @Mandalorian1 , but the spinning I see is not when downloading the models (according to the feedback on the screen), it's passed that and is at the "Converting Video" point with the "Speed" (of fps) remaining 0 no matter how long you wait. It's even more puzzling as there appears to be some GPU activity, not as much as an encode but a good amount more than when it's idle.

Mandalorian1

Btw, I can't speak for @Mandalorian1 , but the spinning I see is not when downloading the models (according to the feedback on the screen), it's passed that and is at the "Converting Video" point with the "Speed" (of fps) remaining 0 no matter how long you wait. It's even more puzzling as there appears to be some GPU activity, not as much as an encode but a good amount more than when it's idle.
raven-au

That's correct @raven-au. It is not spinning while downloading the models. It's during conversion. It's an endless spin that forces you to believe after a long period of waiting that nothing is happening. I think their dev team rushed this out in anticipation of providing new feature support before the Christmas holidays, perhaps to attract more sales. The problem is that it is riddled with "bugs"! They need to spend a good deal of time fixing the current feature set and less time adding new features. Each release introduces more and more errors and instability. I've listed issues to them with regards to HDR which now over-compresses the output when you use it causing excessive pixelization. Never did that before in earlier releases. Their HDR Upconvert around 2036 version was turning content a reddish hue. They fixed that in 2037 only to introduce an over-compression issue that nearly reduces the size of an upscaled video to 4k into nearly half the size once HDR is applied. Do you really think that upconverting to HDR would reduce the size, especially by nearly half? Before I believe it actually increased the size which makes more sense given you are ENHANCING the content. For everything they fix they create more additional problems. This whole software is a colossal mess. I used the Upscaler to upscale 480p to 4K and the output looked almost laughable. Distortion to facial features on actors and excessive smoothing to the point of live content looking more cartoonish than real. Their AI needs a BIG overhaul. Maybe time to look at Topaz or some other solution out there. These guys dig themselves in deeper with hideous software glitches with each new release!

Mandalorian1

BTW... Keep your eye on any support tickets you create. They were closing some of mine with NO evidence or confirmation they'd been addressed or fixed. I reopened them and told them NOT to close them unless the issue had been fixed. Just letting everyone know to keep an eye on support tickets. Also don't accept their stupid robotic solutions to clean install, etc. in expectation it will fix the problems.... It NEVER does! Also, never use their automated update (the one in the pop-up window telling you there is a new version available). I was told by others for other products to never trust that to work properly. I always download myself and install. In some cases, I'll uninstall the previous version and install the new one. I know it sounds like a hassle, but you have to do some stupid things to avoid as many issues as possible with their new software version releases.

knighter

The close status will be automatically updated if there is no contact on this ticket for a few days. You can reply to reopen it anytime you want

raven-au

Well I am impressed, 3.0.0.0 has managed to not solve the problem and has taken away even more functionality.

Mandalorian1

Well I am impressed, 3.0.0.0 has managed to not solve the problem and has taken away even more functionality.
raven-au

Just loaded 3.0.0.0 and am running it now. Still stuck at zero progress (after nearly 30 mins.) when doing an upscale to 4K. The little blue circle spins, but nothing else (% or Time Remaining) advances. Functionality is now stripped down to the bare minimum. No more ability for user to adjust bitrates and other output options. This is even worse than 2.0.3.8. How is this a "Next-Level Experience". I guess you could say it is if you're in an elevator headed to the basement from the upper floor! :( I'd be ashamed to release this software to the users. It's an attractive interface, but void of functionality, user controls, and reliability.

I'm removing this "crappy-ware" and going back to 2.0.3.7. Even though HDR has issues in that version, I can at least do a decent upscale to 4K.

knighter

We've reported this problem to the develop department. Please allow some time. Have you also reported throguh ticket? You can supply your log to us here or through ticket.

raven-au

Yes, I see that same behaviour with the Enlarger module.

I do see this with the Denoise module too but I find that by fiddling with the settings I can get it to work most of the time.
I had no success doing this using the Enlarger module no matter what I did.

The HDR Upscaler seemed to work too but that was for a HDR10 conversion only since I can't upscale, didn't try Dolby Vision yet.

I hope that the observation about fiddling with the parameters helps to work out the cause of the problems.

I must say that I'm not happy with the removal of the fine grained quality control.
When I get artifacts (often in faces that are not close ups) I find that increasing the quality (bitrate) can help but with the latest update my only choice is to essentially "double" the size of the encode which is not ok with me. Either bring back the flexibility or fix the encoding of your application.