The DVDFab Office will be closed for a few days (10.01~10.07) to celebrate the National Day holidays. This may cause some delays if you have an outstanding support ticket during this time, however, automated functions like purchases and the forum are still running.
Thanks for your understanding and patience and will get back to you after the holidays.
I was able to get Mulan and Home Alone downloaded but only after they failed then I hit cancel on the button in Que then download again for a 2nd time.