StreamFab 5.0.0.8 Mac - cannot download from Amazon

[quattleb]

As stated - 5.0.0.8 Mac and cannot download from Amazon. SF gives me "Failure accessing video information...." I'm attaching streamfab.log (EDIT: could not upload as at 2.3MB it is larger than your 2MB limit!!!!)

MacOS 12.1 Monterey - 64 bit apps only

In addition
You do not provide a "Prefix" in the New Topic for this version for Mac
Your ABOUT in the applications says "32-bit Application" - but SF must be 64-bit to run on Monterey???

thx
qb

[Mona]

Please delete the log folder and then retry, it will create a new log file, please attach that one. Or you can use the Feedback feature to submit the log file to our Ticket system, we will check, thanks.

[quattleb]

Okay - I deleted the log folder. I am attaching the newly created StreamFab.log file.

I tried to download 5 episodes of Tom and Jerry. 4 of the 5 failed during "analyzing" and the 5th one (#4 in the list) claimed to be downloading Audio but nothing happened util it showed "failed". I'm also attaching a screen shot showing the SF Download window with these T&J cartoons shown.

BTW - I also have to FORCE QUIT SF frequently. When I "Quit" it closes the primary window and hangs on some small window about saving the download queue...

qb

[quattleb]

Odd - tried twice to add the log file - will try here w/o the screen image. StreamFab.log (Humm - do I have to click INSERT after the upload?)

[Mona]

We have received your files, the developer will check, thank you.

[mkbr]

Okay - I deleted the log folder. I am attaching the newly created StreamFab.log file.

BTW - I also have to FORCE QUIT SF frequently. When I "Quit" it closes the primary window and hangs on some small window about saving the download queue...

qb

Yes this is a big problem with the latest release on Mac. Have to force quit as it hangs even loading the pages.

[Ozzie]

5.0.0.8 has not fixed the issue thats been ongoing in the Macs. It has trouble with most streaming services that it fails or takes forever and produces a horrible video quality. I think they will eventually fix it until the next DRM shift takes place. This is going to be very challenging for the FabTeam and I expect a lot of down time to become the normal thing here till they figure a new way of fixing it.

[quattleb]

Well this sucks. Why do SOME videos from Amazon download but not others?
I'm just beyond the 30-days for a refund. Plus I've not been notified of the $50 Amazon.com gift card.

ugh what a mess.

[quattleb]

Oh - plus another annoyance. I decided to purchase StreamFab for Winderz. $240 is the current price. I also got their "Last Call..." email and when I check my special "gift" I got a 35% off discount.

What a surprise to discover it would not work on the $240 price. Seems that price uses its own code and if I swap in my code the final price is HIGHER. So what the heck - what a losing "gift" discount that results in a higher price.

I also feel this is deceptive advertising: "The price of StreamFab All-In-One will increase to $3xx soon due to more services constantly added. " Wait - don't we each PAY for the "more services" when they are added (if we want that service?) SO they will increase the base price and then still charge for each new service...

[Mona]

Well this sucks. Why do SOME videos from Amazon download but not others?
I'm just beyond the 30-days for a refund. Plus I've not been notified of the $50 Amazon.com gift card.

ugh what a mess.

The Amazon downloading issue will be fixed soon.
About the Amazon gift card, please provide the order number or purchase email via PM, I will check for you.

[quattleb]

thank you
Order: xxxxxx

[Mona]

The link for claiming an Amazon Gift Card is available for 30 ~ 180 days at DVDFab Member Center, counting from the purchase date of the All-In-One Lifetime Gift package. Please sign in at http://www.dvdfab.cn/member.htm with your purchased Email, check under "View My Products" and you will see:
Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."
Click it to get your gift card.

[Mona]

About the DRM issue, please update to the latest v5013 to try again. It's been fixed. Thank you.

[quattleb]

I got v5.0.1.3 about 24 hours ago and still mixed results. If I load 7 Amazon movies in the queue and then START I first get 3 downloaded and 4 fails. Then a start the failed and 1 works the others fail. START again and maybe I'll get another success. Successful downloading is still iffy.

Plus the app still hangs each time I attempt to QUIT - I have to FORCE QUIT. As mentioned it hangs with something about "saving the queue" onscreen.

Then it will not relaunch - I have to restart my Mac before I can launch StreamFab again.

Q: does the Winderz version work more reliably for Amazon??? Does the PC version crash and need END TASK?

[quattleb]

Any process determining my $50 Amazon gift card status and if so what is the status?