V5.0.1.7 no subs with Discovery plus (latest version is not in the dropdown box)

[pka4916]

(the dropdown box does not show the latest version.


I am trying to get "The Dead Files" and i am not getting the subs.

Subs is enabled, Tried MP4 and MKV, tried extract to SRT. , no luck.

I even have the subs on the website.

Here is the log.


Think it stays that it cannot find a subtitle stream, but there are clearly subtitles on the screen if i just normally play it.

[Mona]

I will have the QA team check your log file and test the download.

[pka4916]

Thank you, looking forward to a fix

[RaZorDK]

I'm having the same issue with Discovery+

[pka4916]

still the same in the .18 version

[Mona]

still the same in the .18 version

Please check PM, thank you.

[pka4916]

Please check PM, thank you.

Responded

[tomolo]

I'm having the also the same issue with Discovery+

[Digital Man]

I see the same things as well.

• If subtitles are extracted to .srt the timecode is always set to -596523:-14:-8,-2147483648 --> -596523:-14:-8,-2147483648 for every instance instead of let´s say 00:00:23,400 --> 00:00:28,400 and then for the next subtitle 00:00:35,880 --> 00:00:40,320, etc.
• The .srt files contains of multiple duplicates of the subtitles.
• If i set StreamFab to download Swedish subtitles i get Danish.

The first two point makes the .srt file useless in Adobe Premiere Pro and Pegasys Authoring Works. The srt file won´t even import.

This happens in V5.0.1.7 and V5.0.1.8.

[Mona]

[*]If i set StreamFab to download Swedish subtitles i get Danish.[/LIST]

Will you please give us the link to the video you have a problem downloading Swedish subtitles, thank you.

Please post the latest log file too.

[Digital Man]

Will you please give us the link to the video you have a problem downloading Swedish subtitles, thank you.

Please post the latest log file too.

The link:

https://www.discoveryplus.com/se/show/ted-bundy-mind-of-a-monster

In the attached zip file you will find the log and the .srt-file as well so you can see the abnormal timecodes as well. Note that almost all subtitles are duplicated as well. In the .srt file i have sent there are 2929 rows of subtitles. In the correct version i have when i downloaded them before discovery+ put DRM on this title there are 882 rows of subtitles. Open the file and you will for example see that #1, #2, #3 and #4 are identical. (So is #5, #,6 #,7 and #,8 as well, etc, etc.)

-- The log is created by StreamFab 5.0.1.9 --

[Digital Man]

I cannot edit the post above, but here is a link that don´t work either. All three episodes comes with another language than the selected:

https://www.discoveryplus.com/se/show/hillside-strangler-mind-of-a-monster-discovery-se

This one works, but the subtitles are only available in Swedish so that may explain why it works:

https://www.discoveryplus.com/se/video/dr-pimple-popper/dr-pimple-popper-2

All subtitles no matter language or title comes down as:

1
-596523:-14:-8,-2147483648 --> -596523:-14:-8,-2147483648
Programmet undersöker hudåkommor
och hur man behandlar dem.

2
-596523:-14:-8,-2147483648 --> -596523:-14:-8,-2147483648
Programmet undersöker hudåkommor
och hur man behandlar dem.

3
-596523:-14:-8,-2147483648 --> -596523:-14:-8,-2147483648
Programmet undersöker hudåkommor
och hur man behandlar dem.

4
-596523:-14:-8,-2147483648 --> -596523:-14:-8,-2147483648
Känsliga tittare varnas.

5
-596523:-14:-8,-2147483648 --> -596523:-14:-8,-2147483648
Känsliga tittare varnas.

-- Note the timecode --

[tomolo]

I also get the same result with only the same time code, with version 5.0.1.3 to 5.0.1.6 I only got the Danish text but it was correct with the time code, with version 5.0.1.7 only the Danish text but a lot of double lines. now with the latest 5.0.1.9 I get the Swedish text but exactly the same time code -596523: -14: -8, -2147483648 -> -596523: -14: -8, -2147483648 on all lines. link to discovery + https://www.discoveryplus.com/se/vid...pes-of-vietnam

[Mona]

I cannot edit the post above, but here is a link that don´t work either. All three episodes comes with another language than the selected:

https://www.discoveryplus.com/se/show/hillside-strangler-mind-of-a-monster-discovery-se

This one works, but the subtitles are only available in Swedish so that may explain why it works:

https://www.discoveryplus.com/se/video/dr-pimple-popper/dr-pimple-popper-2

All subtitles no matter language or title comes down as:


-- Note the timecode --

Okay, thank you, I will have the QA team try again.

[Digital Man]

Okay, thank you, I will have the QA team try again.

O.k! Did you see the log file i attached in post #11 in this thread?