StreamFab 6.1.1.9 Pluto Audio Sync Problem

efk3

I can finally download entire episodes of Walker, Texas Ranger S08 from Pluto but now there is an audio sync problem. I only downloaded S08-01 thru S08-06 but the audio was AT LEAST a few seconds off in all episodes.

efk3

I just downloaded Walker, Texas Ranger S09E01 and It's more than audio sync. There are no subtitles, and the video scenes are jumbled. There's a bomb scene towards the beginning of the episode and the video keeps cutting back and forth to scenes from before the explosion to after the explosion.

Mr.X

This has been happening to me to me as well.

The past few version have resulted in every TV series completing their download, BUT, up to half of the episodes are out of sync. The most recent one I tried to download was Judge Judy Seasons 1 and 2. About 175 of the episodes were out of sync so I had to delete them and try again to download the bad ones. On that attempt, most of the episodes were out of sync. Though, some episodes completed all the way. I have to keep repeating that cycle until I get all the episodes to DL (doesn't always work) That has been for ANY TV series I download from Pluto from the past few versions.

With the latest version of SF I tried 6.1.1.9, the JJ episodes won't even complete. One episode should be 325-350 MB but they only DL about 4 to 5 MB then quit.

Some of the other series that had the same issues:

Family Ties
Wings
Taxi
COPS
Diagnosis Murder
The Odd Couple

I usually check all DL's with MediaInfo to make sure there is an audio track for every episodes, BUT, it doesn't always mean that the audio is OK just because it shows an audio track.

I'm not about to manually go through 350 (or even 100) episodes for a series, so what I do is sort the folder by file size. If I see there is a big difference in file size, then I can see where to start checking for bad audio. It only takes checking a few to see which ones are bad then I can delete all of those and try again.

Also, a file that is unusually large compared to the others, I found, is often bad as well. Usually the video gets stuck at a certain point for a long time before continuing and throws everything off.

This has been mainly with Pluto, but occasionally, I will get it from other DL's, like Daktari on Roku.

jimc115

In your settings under VIP SERVICES, switch from MKVToolNix to FFMPEG in Video Format....this worked for me.

There is an apparent problem with the version of MKVMERGE currently being used.

Cats4U

In your settings under VIP SERVICES, switch from MKVToolNix to FFMPEG in Video Format....this worked for me.

There is an apparent problem with the version of MKVMERGE currently being used.
jimc115

If you are willing to experiment you could try downloading the latest version of MKVToolNix (version 75) https://mkvtoolnix.download/downloads.html . I recommend getting the Windows Portable version, either 32 or 64 bit version depending on your situation, because you don't need to install everything with the Installer version. Just take the mkvmerge.exe from the Portable (which needs to be unarchived from the .7z file) and copy it over the mkvmerge.exe at C:\Program Files\DVDFab\StreamFab (or wherever you have installed your main StreamFab program). That older version is version 68. Be sure to save the original (version 68) version somewhere first before doing the copying so that if you want to put it back, you can.
I can't guarantee that it will solve your particular problem because I have not tried it yet but I can guarantee that it will not do any harm as I've done it myself dozens of times already. Worse comes to worst you can always restore the original saved version back.

MrKrawk

Completely related, does anyone know how to trim just 1 second of video from the beginning of the file? I've noticed often times in this type of case there is about 1 second of blank video (no video) at the beginning. Trimming that would fix the problem.
Normally I split the audio and video with mkvtoolnix. Then I tell mkvtoolnix to split the video file after 1 second. Problem is, no matter what parameter you use, it does 2 seconds minimum.

retsrok163

you can always delay the audio or advance it and remux it with MKVToolNIX. I do this with multiple language audios files from different streaming services.

efk3

My 'Video Format' was set to MP4. I tried changing to FFMPEG and I had the same issues. There seems to be two separate types of events causing the audio sync issue. In (Walker, Texas Ranger_S08E02), the audio sync is 'spot on' until after the commercial break that was removed by StreamFab at 14:06 min. Then the sync is off and may even get worse after several other commercial breaks... I didn't check. Then there is the video jumble issue where the video jumps to a different scene as the audio of the original scene continues. Sometimes the video and audio jump back and forth together, ahead and back... even repeating scenes in quick succession.

Cats4U

If you are willing to experiment you could try downloading the latest version of MKVToolNix (version 75) https://mkvtoolnix.download/downloads.html
Cats4U

Wouldn't you know it? A few hours after I wrote this they came out with version 76. I've got to go do more testing now.

MrKrawk

you can always delay the audio or advance it and remux it with MKVToolNIX. I do this with multiple language audios files from different streaming services.
retsrok163

Yes and no. If the delay or advance is greater than 1000ms it does not register. 1100 becomes 100.

jimc115

If you are willing to experiment you could try downloading the latest version of MKVToolNix (version 75) https://mkvtoolnix.download/downloads.html . I recommend getting the Windows Portable version, either 32 or 64 bit version depending on your situation, because you don't need to install everything with the Installer version. Just take the mkvmerge.exe from the Portable (which needs to be unarchived from the .7z file) and copy it over the mkvmerge.exe at C:\Program Files\DVDFab\StreamFab (or wherever you have installed your main StreamFab program). That older version is version 68. Be sure to save the original (version 68) version somewhere first before doing the copying so that if you want to put it back, you can.
I can't guarantee that it will solve your particular problem because I have not tried it yet but I can guarantee that it will not do any harm as I've done it myself dozens of times already. Worse comes to worst you can always restore the original saved version back.
Cats4U

Thanks...I saw your original post on this.

Cats4U

Thanks...I saw your original post on this.
jimc115

I did try doing a few Walker, Texas Rangers with Mkvmerge 75 and 76 and I still got out of sync audio. I think I'm with efk3 in thinking that it has something to do with the commercials. That, and the fact that the resolution changed from 720p to 480p about halfway through the download.
Personally, I'm not a fan of free streamers like Pluto. You get what you pay for. The quality was pretty bad even before the audio started going out of sync and video started jumping.

Mr.X

you can always delay the audio or advance it and remux it with MKVToolNIX. I do this with multiple language audios files from different streaming services.
retsrok163

In my case the audio is completely missing in some parts so this wouldn't work. It's probably why the file sizes are so much smaller than one that is complete.

According to the 6.1.1.9 Chngelog, this should have been fixed:

Fix: A failure problem when downloading Pluto TV videos.
Fix: A problem that certain downloaded Pluto TV videos are incomplete.

jpp72

This has been happening to me to me as well.

Some of the other series that had the same issues:

Family Ties
Wings
Taxi

The Odd Couple

Mr.X

Although this is not a fix, those 4 shows are available with the Paramount+ channel on Prime Video. If you get the free trial and cancel before you have to pay, you should be able to download 700 episodes. Dunno if you are also looking for Judy Justice but both seasons are available on Amazon/IMDB's FreeVee.

Of course, this only applies if you have the StreamFab Amazon Downloader or StreamFab All-in-One

Mr.X

Although this is not a fix, those 4 shows are available with the Paramount+ channel on Prime Video. If you get the free trial and cancel before you have to pay, you should be able to download 700 episodes. Dunno if you are also looking for Judy Justice but both seasons are available on Amazon/IMDB's FreeVee.

Of course, this only applies if you have the StreamFab Amazon Downloader or StreamFab All-in-One
jpp72

Thanks but I already got them and all of (so far) Judy Justice from Amazon. Actually, I already had those complete series. I was looking for better quality video.

The thing is, a lot of times TV series are not complete on the streaming services. They might show that all of the seasons are there but there are often episodes missing. So, I have to look around to see which has the better quality and whichever seasons/episodes I need. Also, I found that some of the episodes are edited down in length so I have to look at that too.

Sometimes Pluto has the better quality than the subscription services or they are the only one that has a particular series.

MTShipp

At least your PlutoTV works! Mine has not worked for over 2 versions. Mine sits at "Wait To Download".