SFab 6.1.2.4 - Disney+ forced subtitle issue

Havie88

I've noticed this in several versions going back for a while. For SW - A New Hope, while the forced subtitles are downloaded, when it goes through the remux, the subs all come through in about the first minute of video. After all the years, pretty much know by heart but it's still annoying when watching. Have played back in multiple viewers including PlayerFab. Log attached from most recent version.

MrGrackle

Did you forget to attach the log?

Havie88

Had attached both the screen shot and the log and it looked like it took so I figured they got the bug fixed that wouldn't allow both to post. Attaching now. Thank you for pointing it out.

Mona

Had attached both the screen shot and the log and it looked like it took so I figured they got the bug fixed that wouldn't allow both to post. Attaching now. Thank you for pointing it out.
Havie88

I have passed the available info to the QA team for checking.

Mona

I've noticed this in several versions going back for a while. For SW - A New Hope, while the forced subtitles are downloaded, when it goes through the remux, the subs all come through in about the first minute of video. After all the years, pretty much know by heart but it's still annoying when watching. Have played back in multiple viewers including PlayerFab. Log attached from most recent version.

Havie88

Please provide the link to the show, it is not in the log file, thanks.

jpp72

For SW - A New Hope, while the forced subtitles are downloaded, when it goes through the remux, the subs all come through in about the first minute of video.
Havie88

Please provide the link to the show, it is not in the log file, thanks.
Mona

Seems to me like he's talking about the original Star Wars Movie.

Havie88

Just confirming what JPP72 posted for the title - Thank you for that.

Also wanted to update that the subtitle issue is also happening with v6.1.2.5 for this title. Didn't really expect it to change but figured it was worth the test to check out 1080/H265.

Awesome job on getting the higher resolution with D+

That's it for now.

Justin

Its great even though it's limited at the moment hopefully they will expand on this to include the entire site

jimc115

Its great even though it's limited at the moment hopefully they will expand on this to include the entire site
Justin

1080p keys have been available publicly since July of last year....anything after that date will NOT be 1080p unless more are released.
Don't hold your breath.

Mona

Seems to me like he's talking about the original Star Wars Movie.

jpp72

Thanks jpp72.

@Havie88, the QA team tested this one, but they could not duplicate the problem "the subs all come through in about the first minute of video. "
Please update to the latest version, remove the queue, and then reload it and then download in 1080p to see the result.

Havie88

As I mentioned on 6/2, this still seems to happen on the latest version. I went though again and cleaned the queue and in addition, deleted temp files and restarted my pc. I'll attach a new set of logs as well. 2 notes - when I first went to download, it just spun and I had to stop and restart the download. That seems to happen a lot with 6125, sometimes the pause/restart helps, sometimes the whole program needs to be closed. Also the forced subtitles should actually start around 50 minutes into the video.

Havie88

Had to zip log due to file size.

Gyddyup

I am having the exact issue with just this movie - forced subtitles are all at the beginning of the movie. This was also happening with the previous version of StreamFab

thanks

[ATTACH]n426231[/ATTACH]

jpp72

As I mentioned on 6/2, this still seems to happen on the latest version. I went though again and cleaned the queue and in addition, deleted temp files and restarted my pc. I'll attach a new set of logs as well. 2 notes - when I first went to download, it just spun and I had to stop and restart the download. That seems to happen a lot with 6125, sometimes the pause/restart helps, sometimes the whole program needs to be closed. Also the forced subtitles should actually start around 50 minutes into the video
Havie88

What player are you using?
Did you try a different player?
Are you downloading to MP4 or MKV?
Are you embedding the subs or are you saving as a separate .srt?
If it's separate, did you check the timestamps inside?
If it's embedded, did you load up the file in SubtitleEdit to see the timestamps?

I just downloaded it 2 minutes ago and it works just fine.

Downloaded to MKV at 1080p/H265/5388 kbps/Atmos 5.1/Embedded subs (Video bitrate is 5388 kbps but i chose ~9000 kbps, which was the lowest 1080p bitrate listed)

Gyddyup

ok changed my download from MP4 to MKV and subtitle positioning is now correct. Thanks jpp72!

The MP4 version showed forced subtitles at the beginning in Kodi, and no forced subtitles at all using Windows Media Player Legacy / Films & TV

jpp72

ok changed my download from MP4 to MKV and subtitle positioning is now correct. Thanks jpp72!

The MP4 version showed forced subtitles at the beginning in Kodi, and no forced subtitles at all using Windows Media Player Legacy / Films & TV
Gyddyup

Glad i could help ;)

Havie88

Hi JPP72, On your questions:
Player(s) PlayerFab, VLC are my main ones. Did try Windows Media but had same results.
Downloading in MP4
Embedding Subs - did not dig into the subfile edit.

Looks like it worked for both you and Gyddyup with an MKV file. Will have to try that but probably won't get to it till late tonight or tomorrow. As Gyddyup mentioned, it's weird that it seems unique to this movie as others work fine.

Thanks for your help/time.