Pardon the Interruption

Liefy001

Hello Team.

I am a very long-time member but first-time poster. Been with DVDFAB since the beginning. I recently jumped into StreamFab and have been greatly enjoying it except for on little problem, I can't download from Netflix. I've uninstalled and reinstalled, I've cleared the cache and yet I get the same old pardon the interruption error D7121-1331.

Streamfab version 6.1.4.8 and beyond that I'm on a brand-new 13th Gen Core I9 with 64GB of Ram running Windows 11 Home Version 23H2. I opened a ticket today and I am aware there are other threads but they go back a ways and their tips didn't help me so here I am. Any help would be appreciated as there is a lot of Netflix on my list.

Thanks

Liefy

october262

Hello Team.

I am a very long-time member but first-time poster. Been with DVDFAB since the beginning. I recently jumped into StreamFab and have been greatly enjoying it except for on little problem, I can't download from Netflix. I've uninstalled and reinstalled, I've cleared the cache and yet I get the same old pardon the interruption error D7121-1331.

Streamfab version 6.1.4.8 and beyond that I'm on a brand-new 13th Gen Core I9 with 64GB of Ram running Windows 11 Home Version 23H2. I opened a ticket today and I am aware there are other threads but they go back a ways and their tips didn't help me so here I am. Any help would be appreciated as there is a lot of Netflix on my list.

Thanks

Liefy
Liefy001

do other movies download ok or is it just 1 title ??
do the videos play in your normal browser ?

from what i could find D7121-1331 - This title is not available to watch instantly. ' This error message means a setting on your browser stopped Netflix from playing.

Liefy001

Hi and thanks for the response, I've tried dozens of different titles, some old, some new just to make sure there wasn't an issue with some new DRM with the more recent titles. From the little I've found out it has something to do with the browser that's built into Streamfab not being on the approved browser list for Netflix. I have been able to play the same titles on Chrome, Edge and Firefox without issue. Nobody else seems too be having this problem so I'm also wondering if it's not related to Windows 11 since I'm on a new computer and it's not so common yet. I appreciate your help and any further assistance you can offer.

Mona

Please wait for the upcoming version and then try again, thanks.

jpm102

I'm having the same problem as Liefy001. I am running the latest version of StreamFab, released today (6.1.4.9).

When I try and add a NETFLIX show to my download queue, the file is briefly analysed by StreamFab before a NETFLIX error screen appears in the background stating:

Pardon the interruption.
This title is not available to watch instantly. Please try another title. - 1044
Error Code D7121-1331

Things that may be relevant:

I'm using the UK NETFLIX site
I'm using the ad-supported plan.

This has previously worked fine until about a week ago. Now every show I try and add to the queue produces the same error, even shows that downloaded successfully a few weeks ago.

I've attached my StreamFab log file. Looking at the log, it appears there's a problem dealing with the ads on the ad-support plan:

licensedManifest/playapi-ADS_STREAM_LEVEL_REQUEST_DISALLOWED: Stream level request for serving ads is no longer supported

Any help much appreciated. Thanks.

Liefy001

Hey JPM102,

Thanks for reaching out, I don't have the ad supported netflix but it sounds like we're both encountering the exact same error. I'm new to Streamfab Netflix has never worked for me. Can you tell me what version of Windows you're running?

Thanks

Liefy001

Hi Mona,

I did just update to 6.1.4.9 tonight and the problem has not been resolved. Please advise when I might expect to see this fixed.

Thank you,

Liefy

october262

Hi Mona,

I did just update to 6.1.4.9 tonight and the problem has not been resolved. Please advise when I might expect to see this fixed.

Thank you,

Liefy
Liefy001

did you reboot your computer after applying the update ??

Liefy001

Hello October262,

I hadn't originally but I have not rebooted the computer and no luck, problem still not resolved. I'm open to any further assistance you may be able to provide.

Thanks,

Leify

october262

Hello October262,

I hadn't originally but I have not rebooted the computer and no luck, problem still not resolved. I'm open to any further assistance you may be able to provide.

Thanks,

Leify
Liefy001

try logging out of Netflix, clear your cache - cookies & site data,
restart streamfab and log back in to Netflix and see if you still have issues downloading movies.

jpm102

Hi,

I'm runnng Windows 11 on two different machines, one desktop and one laptop. Both have StreamFab installed. I did a full uninstall of StreamFab on the desktop, including manually removing StreamFab directories to ensure the cache was cleared followed by a clean re-install, then re-logging back into NETFLIX. The NETFLIX issue remains.

october262

Hi,

I'm runnng Windows 11 on two different machines, one desktop and one laptop. Both have StreamFab installed. I did a full uninstall of StreamFab on the desktop, including manually removing StreamFab directories to ensure the cache was cleared followed by a clean re-install, then re-logging back into NETFLIX. The NETFLIX issue remains.

jpm102

have you tried using a VPN ??

jpm102

I don't use a VPN and never have. StreamFab was working fine until recently with the UK NETFLIX service without using a VPN. I'm sure the developers will be able to see the problem from the log.

Chameleon

I'm having the same problem as Liefy001. I am running the latest version of StreamFab, released today (6.1.4.9).

When I try and add a NETFLIX show to my download queue, the file is briefly analysed by StreamFab before a NETFLIX error screen appears in the background stating:

Pardon the interruption.
This title is not available to watch instantly. Please try another title. - 1044
Error Code D7121-1331

Things that may be relevant:
I'm using the UK NETFLIX site
I'm using the ad-supported plan.

This has previously worked fine until about a week ago. Now every show I try and add to the queue produces the same error, even shows that downloaded successfully a few weeks ago.

I've attached my StreamFab log file. Looking at the log, it appears there's a problem dealing with the ads on the ad-support plan:

licensedManifest/playapi-ADS_STREAM_LEVEL_REQUEST_DISALLOWED: Stream level request for serving ads is no longer supported

Any help much appreciated. Thanks.
jpm102

You need to upgrade to the no advertisement subscription. The 6.99 plan will not work anymore.

jpm102

The original poster - Liefy001 - has the same issue but they are not on the ad-supported NETFLIX subscription plan.

Liefy001 - do you still have the issue? If so, then it must be something other than the ads that's causing the problem.

MrKrawk

I am successful with Netflix still.
Although I see the error screen (briefly) every single time I click on something to download, the download still does work.

Liefy001

Hello Everyone,

Thank you for your responses. I have indeed tried clearing the cache and cookies. I even went so far as doing a complete uninstall and reinstall removing all the directories as one of you suggested. I have Netflix without ads, and I have tried a VPN all of which have yielded no results. Inferring from Mona's post I'm wondering if this is a known issue the is being worked on if so Mona can you give us an update or timeline? Lastly @MrKrawk I wish I had your luck, mine sticks on the error, I don't even get a screen to choose settings for the download. Thanks for all your help, Guys. If anyone knows more or gets any further, please post up.

Thanks,

Liefy

october262

Hello Everyone,

Thank you for your responses. I have indeed tried clearing the cache and cookies. I even went so far as doing a complete uninstall and reinstall removing all the directories as one of you suggested. I have Netflix without ads, and I have tried a VPN all of which have yielded no results. Inferring from Mona's post I'm wondering if this is a known issue the is being worked on if so Mona can you give us an update or timeline? Lastly @MrKrawk I wish I had your luck, mine sticks on the error, I don't even get a screen to choose settings for the download. Thanks for all your help, Guys. If anyone knows more or gets any further, please post up.

Thanks,

Liefy
Liefy001

might try checking your security & firewall software to
check and see if something is blocking netflix from downloading.

Liefy001

Hey October262,

I appreciate the idea, but I have no security software running at all and have had no problem downloading from any of the other services like Hulu, Amazon etc. If it were an issue with a firewall or security settings it would stand to reason it would block everything not just Netflix right? I appreciate your help, reach out if anything else comes to mind.

Liefy

Wilson.Wang

https://dl.dvdfab.cn/download/streamfab_x64_6145beta_2023_11_15_19_32_01_dev_nf_adstest_15bff21f.exe

Hi,

Please try the test version for the problem.

Wilson