MAX download issues ?

jbinkley60

I am seeing issues today with Max running either 6.1.9.1 or 6.1.8.9, even for things which worked yesterday. I've been trying to download Gotham season 1 episode 1 at H264 1080P and StreamFab goes through the download analysis and says it is downloading the video. It stays at 0% for about a minute and then says it is downloading the audio. It stays on downloading audio at 0% for about 30 seconds and then fails with an error Download failed and to check your network connection. with 6.1.8.9 I get a 702 error.

I've tried downloading episodes of banshee, which worked fine yesterday, and they give the same error. I tried some Max movies and they are also failing. Is anyone else having similar issues with Max ? If login into Max with a browser I am able to play the videos.

Thanks,

Jeff

jbinkley60

I looked at the StreamFab logs and am seeing these types of messages:

2024:07:28-08:48:54 0x00001600 [Info]: download fail 3 (Host akm.prd.media.h264.io not found). (url :https://akm.prd.media.h264.io/d85273c1-f618-4538-85fc-929f89cd4b54/v/1_083b4d/v7.mp4)
2024:07:28-08:48:54 0x00001600 [Info]: remove outputpath Y:/StreamFab/Temp/outputTemp/Max/2024_07_28_08_48_41_ac7a3b9a-7549-41c3-84a3-4d90221f82f9_video.mp4.tmp
2024:07:28-08:48:54 0x00001600 [Info]: Retry 0 time
2024:07:28-08:48:56 0x000030e8 [Info]: qEventoop exit
2024:07:28-08:48:56 0x000030e8 [Info]: thread exit.  0x30e8
2024:07:28-08:48:56 0x00001600 [Info]: bComplete break;
2024:07:28-08:48:56 0x00001600 [Info]: download fail 3 (Host akm.prd.media.h264.io not found). (url :https://akm.prd.media.h264.io/d85273c1-f618-4538-85fc-929f89cd4b54/v/1_083b4d/v7.mp4)

If I do a dig all on my DNS servers against the akm.prd.media.h264.io host name it resolves and when I pop the URL into a browser it resolves but gets a MIME type failures, which I presume is DRM related.

Thanks,

Jeff

Sebastian001

delete the temporary files and then try again.

AGuyWithAComputer

I am facing the same issue downloading from Max.

Though, the URL's I pasted in the browser did load without a browser error. Not that any of the MP4 files would play.

One thing I did note: when I pulled down the MDP file from the URL noted in the log file, it referenced the codec as AVC1 no mention of h264 or h265. But I could be reading the XML wrong

Attaching Log of one download attempt.

jbinkley60

delete the temporary files and then try again.
Sebastian001

No difference. I changed the StreamFab temp file location to a completely different location on another drive, an SSD drive, and no difference.. This was all working fine yesterday, including downloading House of Dragon in 4K. Today everything from Max is failing.

Thanks,

Jeff

Chameleon

To the OP, all of the ones you mention download just fine.

Sebastian001

No difference. I changed the StreamFab temp file location to a completely different location on another drive, an SSD drive, and no difference.. This was all working fine yesterday, including downloading House of Dragon in 4K. Today everything from Max is failing.

Thanks,

Jeff
jbinkley60

Would you have to log in to Max again after moving the files?

Chameleon

Would you have to log in to Max again after moving the files?
Sebastian001

No. It was perfect.

jbinkley60

Would you have to log in to Max again after moving the files?
Sebastian001

Yes when clearing the temp folder it clears the saved login credentials for all of the VIP providers. I tried rebooting and downloading some MAX videos again and they are still failing with the same symptoms.

Jeff

Sebastian001

Yes when clearing the temp folder it clears the saved login credentials for all of the VIP providers. I tried rebooting and downloading some MAX videos again and they are still failing with the same symptoms.

Jeff

jbinkley60

If I were you, I would try a clean reinstall.

Sebastian001

https://forum.dvdfab.cn/forum/software-support-english/youtube-to-mp3-youtube-video-downloader/446808-6-1-9-0-broke-everything-6-1-8-9-worked-so-well?p=446881#post446881

Essence85

6.1.9.1. Full Error. Nothing works. Error Code 319. I do not know what happened...

CocoJambo

6.1.9.1. Full Error. Nothing works. Error Code 319. I do not know what happened...

Essence85

Idk guys how you get all thoose errors, every single service i tested today works just fine, including MAX.

Give more detaisl, which country you get this issue, so i might try repeat your steps and see if still all good.

Essence85

I'm from Hungary. No VPN. It worked until now, but 1080p/4K did not work from MAX. I saw that someone else managed to download it. I have a MAX subscription directly, not through AMAZON.

CocoJambo

I'm from Hungary. No VPN. It worked until now, but 1080p/4K did not work from MAX. I saw that someone else managed to download it. I have a MAX subscription directly, not through AMAZON.

Essence85

Strange, hard to say why not working for you mate, try to leave log files here, so devs can take a look at it. Also i recommend clear cache, temp folder, try relogin. BTW which tittle failed 1080p/4K for you ?

jbinkley60

Strange, hard to say why not working for you mate, try to leave log files here, so devs can take a look at it. Also i recommend clear cache, temp folder, try relogin. BTW which tittle failed 1080p/4K for you ?
CocoJambo

I've opened a ticket with Support on the issue. It's happening on everything from MAX since late Saturday / Sunday morning. Here's a set of logs from the latest try. It is indication a potential DNS issue but I've checked everything and it all works from the command line and a browser.

Thanks,

Jeff

Germania

I see the same:
download fail 3 (Host cf.prd.media.h264.io not found).

but can dl v16.mp4 from this domain manually with same connection

Essence85

In particular, nothing can be downloaded at all. Not even 240p.
It prints an error message for everything.

Essence85

That's good. That's it then. I won't suffer anymore, I can't. Deletion.

zapt

Same here (US), Tried downloading an episode from two different series, plus one movie. Each one fails. I'm running 6.1.9.1 (Windows).