Can't authorize due to "failed to connect to the internet" error

filmgal

I did a complete uninstall, and then installed v6200x64 but I cannot authorize because of this message. The full message is:

I do have the internet (without VPN)
It authorized fine 2 days ago
I have 3 of 6 authorizations left.
I installed v6 because 6.1 didn't work for me with Netflix and 6.2 seems to have issues.

Germania

Look at the thread two days ago:

Unable to connect to streamfab account and can't use it

> I installed v6 because 6.1 didn't work for me with Netflix

Nothing is better with 6200 than with 6201

filmgal

Look at the thread two days ago:

Unable to connect to streamfab account and can't use it
Germania

I did see that thread.
I can ping fine without errors. I de-activated my firewall completely. I de-activated my Malware software. I am not using my VPN.
The "host" file contains just commented out lines.
Not sure what to do next really.
The only thing new on my computer is Malwarebytes (and its VPN service) and I have disabled all of it.

I rebooted a number of times.
Whenever StreamFab starts I get a pop-up box that tells me my username and password is wrong. I already changed it once today and it didn't make a difference.
Everything is fine on the Streamfab website when I login there as a member.

Maybe Streamfab doesn't like that I'm using a 2 version old package?
I guess I'll try 6.1 x64

Germania

> Whenever StreamFab starts I get a pop-up box that tells me my username and password is wrong.

This contradicts the statement "Failed To connect to Internet"

> Maybe Streamfab doesn't like that I'm using a 2 version old package?

I tested new Authorize with 6200 for 2 minutes => no problem

> The only thing new on my computer is Malwarebytes (and its VPN service) and I have disabled all of it

Please uninstall Malwarebytes, restart and retry

Germania

small addition for remember:

> 6.1 didn't work for me with Netflix

The issue is resolved. Its Malwarebytes. If you use Malwarebytes, you must disable it. My goodness, all that, and I finally got my head on straight.
Thanks to Germania for all the clues; I wouldn't have solved this without him.
Chameleon

I use Malwarebytes all the time. The only difference might be I exclude dvdfab/streamfab locations from scans and I have Web Protection OFF.
It could more likely be the Web Protection, also making sure you use the latest version 5.1 of Malwarebytes.

I had alerts going off even when browsing help.Netflix with Web Protection on, with Malwarebytes.
Stan001

Chameleon

It wasn't Malwarebytes. I was wrong.

Germania

okay good to know - but it was apparently his only change (and before that authorization works)

Melcitron

I have the same problem! Impossible to connect and I don’t know what to do..I have also malwarebits. Desinstall it solved the issue?

filmgal

> Whenever StreamFab starts I get a pop-up box that tells me my username and password is wrong.

This contradicts the statement "Failed To connect to Internet"
Germania

I know. It makes no sense, but it's what happens. Worse, at one point today, in my 3 hours of trying to troubleshoot this, I noticed a hidden open pop-up that said I was using a cracked version! The only place I've ever downloaded streamfab from is on the dvdfab site where you can get full downloads. I also got Malware "XMRig Miner" on my system the same day that I got v6 or 6.1 from the DVD fab site (hence my installation of Malwarebytes). Could be coincidence, but getting a notice of cracked v of Streamfab in particular makes me wonder. Anyway, I removed everything with Revo and never got the "cracked" message again.

> Maybe Streamfab doesn't like that I'm using a 2 version old package?

I tested new Authorize with 6200 for 2 minutes => no problem
Germania

Well this is interesting.... I should have tested this first, but I also have StreamFab v6.0 on my laptop, and I just ran it. What did I get?

got this just before the "update" window opened.

> The only thing new on my computer is Malwarebytes (and its VPN service) and I have disabled all of it

Please uninstall Malwarebytes, restart and retry
Germania

I disabled everything it does. That should be enough, no?
There is one other thing that happened - a Win11 update removed "local" user accounts. I noticed that my server computer (where I install StreamFab) was just using the account with the outlook address. So I created a local account, installed Streamfab 6.1 on it (after completely removing it from the other account), and still the same issue.

So I don't know. I think someone might have to completely remove Streamfab, all of it, and then try authorizing, because it's been 5 hours now that I don't have, and I'm getting the same thing.

Germania

> Could be coincidence, but getting a notice of cracked v of Streamfab in particular makes me wonder.

This message may be a result of blocked authorization => see here

I don't know if Melictron also got wrong user/pass displayed ..
.. but it is possible that the changed password did not reach all servers (us,fr,de,jp)

Please contact the support regarding this => here

filmgal

> This message may be a result of blocked authorization => see here
Please contact the support regarding this => here
Germania

Germania, I want to thank you for taking the time to help me with this. I appreciate it very much.
I have contacted support.

Germania

If you get wrong user/pass and internet is detected ..
.. have you tried the old password ?

If I were you, I would create a test account - here
and try it out with this one.

fresh tested: auth okay - of course no registered services - try it:

Melcitron

> Could be coincidence, but getting a notice of cracked v of Streamfab in particular makes me wonder.

This message may be a result of blocked authorization => see here

I don't know if Melictron also got wrong user/pass displayed ..
.. but it is possible that the changed password did not reach all servers (us,fr,de,jp)

Please contact the support regarding this => here
Germania

I use a new account just created after purchased my license...

Germania

I use a new account just created after purchased my license...
Melcitron

This referred to the picture in #8

If you get wrong user/pass and internet is detected ..
Germania

Melcitron

If you get wrong user/pass and internet is detected ..
.. have you tried the old password ?

If I were you, I would create a test account - here
and try it out with this one.

fresh tested: auth okay - of course no registered services - try it:

Germania

I tried this account and same issue.
I created a new account for test and same!!

jpp72

So we can all get on the same page, we should have clear information about the configurations. I know you said you disabled your firewall but i have seen plenty that say they are disabled and it's not the case.If you are using the windows firewall, i suggest you install Malwarebytes Windows Firewall Control. It's a more friendly interface for the windows firewall.

Once installed, go to Manage Windows Firewall Rules

Then sort the rules by name and make sure to display all the rules and have no filter on.

Post a screenshot like above so we can rule out the firewall. I don't know your technical levels but i have had issues before when someone said they disabled their firewall and it wasn't. Another issue is that they said they disabled it and it was disabled but the issue was with the network type. Disabled the firewall for Private but the network was identified as Public.

Please make sure your network type is set to Public:

Right-click the network icon in your task tray
Click Network and Internet settings
Click WiFi or Ethernet (Whichever applies)
Click the name of your Network
Make sure it is set to Private

Germania

I tried this account and same issue.
I created a new account for test and same!!
Melcitron

Do you read my answer in #13 ?

This referred to the picture in #8
Germania

If your Internet is not detected by SF - of course this test is useless.

filmgal

On my laptop, where I have v6, I was able to successfully log in to the test account.
After that, I went into my online account, removed all my activations (3 of 6).
I was then able to login to my laptop and activate.

My Desktop, however, is still another matter. I did all my steps with screenshots as per all of the advice in this thread and still could not login, to the test login or to my own.
I will not post all my results here just now, because I figure if I got v6 to work on my laptop then I should put v6 on the desktop (it's currently running v6.1).
I'll redo everything tomorrow with v6 and if I can't get it to work on my laptop then I'll document everything that is different between them (not much).

jpp72

I'll post my screenshots after I redo everything with v6, but one thing that is interesting is that I never get streamFab64.exe on this list, on either my laptop or desktop. The exe appears in Task Manager, but never on this list. I do get the youtube services.

Germania

.. I never get streamFab64.exe on this list, on either my laptop or desktop.
filmgal

I've also never seen a Firewall Info about StreamFab64.exe - always only YoutubeToMP3Service.exe

With existing Auth I 've no issue with disabled or blocked StreamFab64.exe rules.
I deauthorized my PC, disabled all FW rules filtered by StreamFab and renamed StreamFab.ini ..
.. launched 6200 and could login with testaccount without any problem.

I briefly wondered why I didn't receive a pirated v message with 6200 ..
.. but like in pic here in Dashboard is: Outbound connections Allow

btw: Fine that's your Laptop works now - using the same Router ?

october262

On my laptop, where I have v6, I was able to successfully log in to the test account.
After that, I went into my online account, removed all my activations (3 of 6).
I was then able to login to my laptop and activate.

My Desktop, however, is still another matter. I did all my steps with screenshots as per all of the advice in this thread and still could not login, to the test login or to my own.
I will not post all my results here just now, because I figure if I got v6 to work on my laptop then I should put v6 on the desktop (it's currently running v6.1).
I'll redo everything tomorrow with v6 and if I can't get it to work on my laptop then I'll document everything that is different between them (not much).

I'll post my screenshots after I redo everything with v6, but one thing that is interesting is that I never get streamFab64.exe on this list, on either my laptop or desktop. The exe appears in Task Manager, but never on this list. I do get the youtube services.
filmgal

is your desktop computer running windows 10 or 11 ??
do you use the microsoft onedrive ??

are you connecting your desktop via WIFI or eithernet (wired)
try using cellular connection and see if streamfab will connect to the internet