error at some videos: Client version is outdated. Please update to latest version ...

Kattanders

It is the first time I get this error for some of the titles making use of the 99 Cent Black Week offers.
Affected titles are:
- Der Dieb von Bagdad
- Psycho
- Downton Abbey II

I am on SF Version 6.2.0.4
Seems that this error has occured also end of Oktober, but I didn't see any solution for it

Logs attached for "Psycho"

johnjohn

If your having issues and it says update Client to latest version why dont you update?

Kattanders

Haven't updateded yet because after clearing cache and restarting SF (and also the release notes don't show anything which would affect DL for Amazon) the error has changed now to this:

Kattanders

Normally I only update if the changelog contains info which affects the way I download, and I would assume, that this error should be not depending on specific downloads while others do work ?
But updating is the next thing I do now.

Germania

In your log I see
[code][Critical]: "[DownloadControlAmazon]" SelectSubtitleStream failed[/code]
But that should no matter - but this:
[code][Critical]: "[DownloadControlAmazon]" remuxDownloadedFiles not found video stream
[Critical]: "[DownloadControlAmazon]" remuxDownloadedFiles not found audio stream[/code]

The video + audio url in your log works for me ..
.. therefore I suspect it's a problem with keys

Because that'a paid title i can't test ..
.. can you test if H264 540p works for you ?

I assume that not only one SD license was purchased

Kattanders

I saw that "critical" as well (despite, that the movie doesn't have subtitles)
So I did a clean re-install of the 6.2.0.4 which did NOT solve this problem. Then I did a "clean" install of the 6.2.0.6 - there must be a fix in either the .5 or .6 because DL worked with this version. Another nice side effect is, that the DL counter went back up to 100 permitted DLs for today...