Using StreamFab 6.2.1.1 (Canada), and frankly, every version prior, this module just seems to outright refuse to download the sites' ass/ssa formatted subtitles. The downloads insist on giving me srt format subtitles, with obvious formatting limitations and errors, often making them difficult to read. A competing software suite was able to grab the expected subtitles but is now having Crunchyroll login/verification problems so is no longer of any use.
This is not specific to any one series.
Been fighting this issue for a very long time and have so far, not found a remedy via tech support. The tickets have been closed despite not being solved, so now I am trying the board. :)
I have tried each conceivable variation of the subtitles settings that I can see, wiped logs and temp folders, uninstalled, reinstalled and rolled back versions, used both online and offline setups. It does not make a difference whether I have selected "remux into file", "extract original" or (obviously) "extract to srt". Changing "always download forced subtitle" or changing pre-select... doesn't seem to make any difference whatsoever. Please refer to included screenshots.
Apologies for this long post. Any assistance is appreciated. TIA
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[ATTACH=JSON]{"data-align":"none","data-size":"custom","data-tempid":"temp_36168_1735490073021_438","height":"395","title":"Screenshot 2024-12-29 093358.png","width":"490"}[/ATTACH]
Below is how the above setting outputs the file, noting the plain-text subtitle
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With different options selected
[ATTACH=JSON]{"data-align":"none","data-size":"custom","data-tempid":"temp_36164_1735489423336_90","height":"393","title":"Screenshot 2024-12-29 083939.png","width":"489"}[/ATTACH]
The bottom two files are how the "extract original format" turns out
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The in-app browser plays and shows how I would expect the subtitles to work
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But then the output file invariably ends up like this
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