Disney+ Disney 1080p videos now use V_QUICKTIME codec

[swiss dev]

It seems that the new version 6.2.1.4 is actually able to download videos from Disney+ with 1080p what is great news!
But the codec used seems to be a QUICKTIME codec (Apple), named "V_QUICKTIME".
(Update: V_QUICKTIME is the Matroska-way to indicate Apple Quicktime, where V_ is just a prefix for "video")

Installing Quicktime for Windows does not enable any video player or video converter to work with the download videos.
What can I do to convert them to AVC or HVEC format?

Any advice is very welcome :-)

[CulaCoppola]

ive this problem too but ive a workround:
settings -> preferred settings -> mkv (ffmpeg) this problem is not only on disney

and i dont like ffpmeg... its good for mp4 files but not for mkv files
mkvtoolnix (mkvmerge) is way better but idk what streamfab is doing with this bug

[swiss dev]

Thank you, CulaCoppola :-)

I have just tested it: The codec looks better, but the content seems to be (still) encrypted.
It cannot be played, just garbled colors - if at all.
Tested with Tracker S01E01 and S0102 (from Switzerland), and I have tried MP4 and MKV(ffmpeg)-settings.

[CulaCoppola]

ah i was wrong its another issue
but for some reason its only for some videos not for all

Wilson.Wang

[KidJoe]

ah i was wrong its another issue
but for some reason its only for some videos not for all

Wilson.Wang

Can you post your log file?

[CulaCoppola]

no i dont want to share any information about me here but u are free to do it
i tried it with tracker too and ive the same problem

[KidJoe]

Tested with Tracker S01E01 and S0102 (from Switzerland), and I have tried MP4 and MKV(ffmpeg)-settings.

In the USA, Tracker is on Disney+ as "Hulu content". It does download as AVC/H264. It appears that only AVC/H264 is available, as my default is set for H265, yet H264 is auto selected, and changing to H265 still downloads as H264.

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 43 min 34 s
Bit rate mode : Variable
Bit rate : 5 514 kb/s
Maximum bit rate : 12.7 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.111
Time code of first frame : 00:00:00;00
Stream size : 1.68 GiB (96%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709​

Ant-Man and the Wasp Quantumania, Deadpool & Wolverine, and Guardians of the Galaxy Vol 3 download as H265/HEVC at 1080p.


Did you update StreamFab using the offline installer, or the "update now" button in the app? If the update button, exit StreamFab, clear your temp and log folders and use the offline installer, and try again. If it still gives you the V_QUICKTIME and garbled video on playback, post your logs.

[swiss dev]

I always uninstall StreamFab completely using a professional Uninstaller, and I delete the DVDFab-folder, too.
Then I use the offline installer - going this way I have never had any trouble so far.

I switched back to MKX(MKVtoolnix), so the downloaded file is QUICKTIME again.
I did other tests with ffmpeg (try to convert to a "better" format), and it gave me the hint that the file uses the codec "encv", i.e. it is encrypted.
I think for some reason the (still) encrypted content is stored. But this is just a guess...
Hope it helps :-)

StreamFab.log

[involve]

For the same reason, encrypted videos are downloaded
Videos do not play

[Germania]

Same here with SF 6214
The Tracker.s01e01 don't works for me in 1080p (max Bitrate 6063)
from D+ with Ad supported Plan in Germany (no Hulu, like CH)
DL fine - but encrypted

[Info]: "[DownloadDisney]" not find KEY_UUID
[Warning]: [DownloadDisney]" Save root.m3u failed. "
..
[Info]: [CefMedia] A non-intra slice in an IDR NAL unit.\r\n[h264 @ 0000018c9bc18b00] decode_slice_header error\r\n
[CefMedia] left block unavailable for requested intra4x4 mode -1\r\n[h264 @ 0000018c9bc18b00] error while decoding

.. and >100 [CefMedia] messages listed

If I select 720p (max Bitrate) it works fine

And H265 is not offered

If I select VIP Services - Disney - Video Codec: H265
and in selection is not H265 automatic marked - the option change has no effect

[CulaCoppola]

Same here with SF 6214
The Tracker.s01e01 don't works for me in 1080p (max Bitrate 6063)
from D+ with Ad supported Plan in Germany (no Hulu, like CH)
DL fine - but encrypted

[Info]: "[DownloadDisney]" not find KEY_UUID
[Warning]: [DownloadDisney]" Save root.m3u failed. "
..
[Info]: [CefMedia] A non-intra slice in an IDR NAL unit.\r\n[h264 @ 0000018c9bc18b00] decode_slice_header error\r\n
[CefMedia] left block unavailable for requested intra4x4 mode -1\r\n[h264 @ 0000018c9bc18b00] error while decoding

.. and >100 [CefMedia] messages listed

If I select 720p (max Bitrate) it works fine

And H265 is not offered

ive the best plan (premium: 4k, no ads, atmos etc.)
so the plan is not the problem there

And just to put it out there:

These are different titles. Sometimes episodes 1, 2, 3 work, but then 4, 5, etc. don’t.
It’s completely weird and totally random.
Downloading multiple times doesn’t help either; the error still occurs.

To also clear up the myth about the offline/online installer:
I have never ever ever had any issues with the online installer.
I’ve tried using the offline installer several times when problems occurred.
But the problems were always the same.

Why the online installer causes issues for some people, I can’t say (it could possibly be related to the internet itself—unstable connections, Wi-Fi, etc.).
However, the online installer itself is not the problem.

The only real advantage of a clean install is that unused files are removed and the system gets a general cleanup.

[KidJoe]

I just noticed its happening for me on some downloads.



Also Star Wars Skeleton Crew, S01 E01, E03, E04, E05, E06 also Quicktime, where E02 is HEVC/H265.

Wilson.Wang Log is attached.

[Mandalorian1]

Thank you, CulaCoppola :-)

I have just tested it: The codec looks better, but the content seems to be (still) encrypted.
It cannot be played, just garbled colors - if at all.
Tested with Tracker S01E01 and S0102 (from Switzerland), and I have tried MP4 and MKV(ffmpeg)-settings.

Experiencing the same problem. It's hit and miss. Attempted downloading Skeleton Crew: Season 1 episodes. First video still encrypted, second fine, next couple encrypted. I aborted after that and completely uninstalled and reinstalled. Still no go! Obviously, some issues with this release for Disney+ 1080p implementation that need to be addressed.

[Taz23]

Same problem here, with The Incredible Hulk (2008), the video is encrypted in 1080p, you only see a screen with colors.

[ecsjjgg]

Same problem here, tried to download Indiana Jhones and the Dial of Destiny, using my normal settings (1080p H264 mkv using ffmpeg, remux all the subs), and it ended up with a file that doesn't show an image, just some flashes in the beginning...


Heres the mediainfo output:

General

Complete name : Indiana Jones and the Dial of Destiny.mkv
Format : Matroska
Format version : Version 4
File size : 8.04 GiB
Duration : 2 h 34 min
Overall bit rate mode : Variable
Overall bit rate : 7 454 kb/s
Frame rate : 23.976 FPS
Movie name : Indiana Jones and the Dial of Destiny
Description : Harrison Ford återvänder till rollen som den legendariska arkeologen Indiana Jones i den efterlängtade Writing application : Lavf60.3.100
Writing library : Lavf60.3.100
Cover : Yes
ErrorDetectionType : Per level 1
Attachments : cover.png
DATE : 2023

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference : 4 frames
Format settings, Slice coun : 3 slices per frame
Codec ID : V_MPEG4/ISO/AVC
Duration : 2 h 34 min
Bit rate mode : Variable
Bit rate : 6 537 kb/s
Maximum bit rate : 12.7 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.131
Time code of first frame : 00:00:00;01
Stream size : 7.05 GiB (88%)
Writing library : AVC Coding
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
VENDOR_ID : [0][0][0][0]

Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 2 h 34 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 32 bits
Compression mode : Lossy
Stream size : 849 MiB (10%)
Title : English / BAMTech audio
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
VENDOR_ID : [0][0][0][0]
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
Dialog Normalization : -27 dB
compr : -0.28 dB
dmixmod : Lo/Ro
ltrtcmixlev : -3.0 dB
ltrtsurmixlev : -4.5 dB
lorocmixlev : -3.0 dB
lorosurmixlev : -4.5 dB
dialnorm_Average : -27 dB
dialnorm_Minimum : -27 dB
dialnorm_Maximum : -27 dB