Hi. I opened a topic here a while ago about these problems with NOW, especially about the big problems with subtitles. I also contacted support, but got no response (except something like “we're working on it”... yeah, sure). I found this attitude really unfair because the NOW module was purchased separately, and was not included in the first purchase of SF. Never mind. I'm still using SF version 6217 because with each update I never see update on the problems I have (with NOW, Pluto, Mediaset Infinity), so I don't update. Anyway, about subtitles, I found a way to get them properly (I'm talking about TV series though). Basically, if you download one episode at a time, the subs are correct. You have to open SF, and start downloading an episode from NOW, and when it finishes, you SHUT SF. Then you start it again and do the same things (download an episode, shut SF, start it again, etc. etc.) I can get the subtitles working that way. (I also wrote this to support but they were not very interested, I think).
