HBO Max Downloads videos and gets stuck

[cool008]

When I tried to download a video from HBO Max, it would get stuck after a few seconds. The download process could not continue and it stayed at that position. Uninstalling and reinstalling the software did not solve the problem.
PS:before,when downloading,the browser could play the video.
now,when downloading,the browser couldn't play the video,skip and return homepage.
When no download,the browser only play the video is normally.
Please help me！Thanks！

[cool008]

attachments
StreamFab.log

[Germania]

I see in log only the cancel - but not the reason for freeze ..
.. I can't detect/translate the series title
(My translate results: The Mysterious Files of Shubigou - but no title at Max)

Used links are not working in China - so which country used?

Perhaps it's "only" a VPN issue - so try a different server

[Germania]

Ok, get it via Taiwan ..
.. this is your selection - right?



works for me with VPN SurfShark Taiwan



More I can't say - sorry about

[cool008]

StreamFab Version, Platform, and OS: v6.2.2.8, Win x64, Windows 11 Pro

I can access and play back HBO Max video on my Chorme browser, but StreamFab could not download the video.
After downloading a part,it gets stuck.There are no error messages at all.it always gets stuck.(see picture below)
excuse me，what is the reason for this?

[cool008]

streamfab.log

[cool008]

Disney+ is Ok,HBO Max can't download,Individual can be downloaded,but most of them can't.
I think this is a program bug.
help me！Thanks！

[Germania]

I think this is a program bug.

Why do you think that ?

For me, all SF versions are affected ..
(tried SF 6228/6227/6223/6219 in Europe + USA)
.. so I think MAX has changed something
and yes playing in SF works fine

For me it looks like all HBO content is affected (Qcef.exe hangs)
but MAX Original works fine for me

[cool008]

Well,This is HBOMax‘s issue.
So,What am I supposed to do about it?
I ask you for help,Please.
Thanks!

[Germania]

Well,This is HBOMax‘s issue.
So,What am I supposed to do about it?
I ask you for help,Please.

Since I can't do it myself for the first time in over a year,
probably no user in the forum can help you.

Max has apparently changed something that has not yet been considered in SF
(probably the HBO intro in the 1st period in mpd).

You can only report the error (ticket here - or via feedback in SF)
and have to wait until the problem is fixed by the developer.

[cool008]

Since I can't do it myself for the first time in over a year,
probably no user in the forum can help you.

Max has apparently changed something that has not yet been considered in SF
(probably the HBO intro in the 1st period in mpd).

You can only report the error (ticket here - or via feedback in SF)
and have to wait until the problem is fixed by the developer.

Thanks
I try to report it.but No reply to me.
disappointed