Skyshowtime - audio quality fallback

Ragnarocek

Hello,

I opened the support ticket while ago (4-5 new versions back) for this issue (not solved):

If I try to download content from Skyshowtime (Five Nights at Freddy's in this case) and select multichannel audio (EN and CS in this case), video is downloaded, but with the EN audio only...

Format                                   : Matroska
Format version                           : Version 4
File size                                : 6.28 GiB
Duration                                 : 1 h 49 min
Overall bit rate                         : 8 216 kb/s
Frame rate                               : 23.976 FPS
Movie name                               : Pět nocí u Freddyho
Description                              : Animatronický teror potrápí hlídače poté, co začne pracovat na noční směny v pizzerii Freddyho Fazbeara.
Encoded date                             : 2025-05-09 05:10:24 UTC
Writing application                      : mkvmerge v68.0.0 ('The Curtain') 64-bit
Writing library                          : libebml v1.4.2 + libmatroska v1.6.4
Cover                                    : Yes
Attachments                              : cover.png

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 49 min
Bit rate                                 : 7 830 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.157
Stream size                              : 5.98 GiB (95%)
Writing library                          : x264 core 148 r236 a01e339
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=0.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=34 / lookahead_threads=5 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=48 / keyint_min=4 / scenecut=0 / intra_refresh=0 / rc_lookahead=48 / rc=2pass / mbtree=1 / bitrate=7830 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=11745 / vbv_bufsize=11745 / nal_hrd=none / filler=0 / ip_ratio=1.41 / aq=1:1.00
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
Codec ID                                 : A_EAC3
Duration                                 : 1 h 49 min
Bit rate mode                            : Constant
Bit rate                                 : 384 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 301 MiB (5%)
Language                                 : English
Service kind                             : Complete Main
Default                                  : No
Forced                                   : No
Dialog Normalization                     : -24 dB
compr                                    : -0.28 dB
dmixmod                                  : 3
ltrtcmixlev                              : -3.0 dB
ltrtsurmixlev                            : -3.0 dB
lorocmixlev                              : -3.0 dB
lorosurmixlev                            : -3.0 dB
dialnorm_Average                         : -24 dB
dialnorm_Minimum                         : -24 dB
dialnorm_Maximum                         : -24 dB

With Stereo (EAC3) selection the video is downloaded incl. both languages:


Format                                   : Matroska
Format version                           : Version 4
File size                                : 6.13 GiB
Duration                                 : 1 h 49 min
Overall bit rate                         : 8 024 kb/s
Frame rate                               : 23.976 FPS
Movie name                               : Pět nocí u Freddyho
Description                              : Animatronický teror potrápí hlídače poté, co začne pracovat na noční směny v pizzerii Freddyho Fazbeara.
Encoded date                             : 2025-05-09 05:26:09 UTC
Writing application                      : mkvmerge v68.0.0 ('The Curtain') 64-bit
Writing library                          : libebml v1.4.2 + libmatroska v1.6.4
Cover                                    : Yes
Attachments                              : cover.png

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 49 min
Bit rate                                 : 7 830 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.157
Stream size                              : 5.98 GiB (97%)
Writing library                          : x264 core 148 r236 a01e339
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=0.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=34 / lookahead_threads=5 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=48 / keyint_min=4 / scenecut=0 / intra_refresh=0 / rc_lookahead=48 / rc=2pass / mbtree=1 / bitrate=7830 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=11745 / vbv_bufsize=11745 / nal_hrd=none / filler=0 / ip_ratio=1.41 / aq=1:1.00
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio #1
ID                                       : 2
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
Format settings                          : Dolby Surround
Codec ID                                 : A_EAC3
Duration                                 : 1 h 49 min
Bit rate mode                            : Constant
Bit rate                                 : 96.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 75.1 MiB (1%)
Language                                 : English
Service kind                             : Complete Main
Default                                  : No
Forced                                   : No
Dialog Normalization                     : -24 dB
compr                                    : 0.53 dB
dsurmod                                  : Dolby Surround encoded
mixlevel                                 : 105 dB
dialnorm_Average                         : -24 dB
dialnorm_Minimum                         : -24 dB
dialnorm_Maximum                         : -24 dB

Audio #2
ID                                       : 3
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
Format settings                          : Dolby Surround
Codec ID                                 : A_EAC3
Duration                                 : 1 h 49 min
Bit rate mode                            : Constant
Bit rate                                 : 96.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 75.1 MiB (1%)
Language                                 : Czech
Service kind                             : Complete Main
Default                                  : No
Forced                                   : No
Dialog Normalization                     : -24 dB
compr                                    : 0.53 dB
dsurmod                                  : Dolby Surround encoded
mixlevel                                 : 105 dB
dialnorm_Average                         : -24 dB
dialnorm_Minimum                         : -24 dB
dialnorm_Maximum                         : -24 dB

The issue is, that the czech audio is available only in stereo and not in 5.1. So SF downloads the english audio only.

I would like to see udio quality fallback feature, that will determine the available audio quality and downloads highest quality audio available for chosen language. I would like to download the video with 5.1 EN + 2.0 CS audio, but this combination is impossible to achieve in SF.

Tried all the versions of the SF to the newest one, but I had no luck...

Any thoughts about this issue ?

Germania

I would like to see udio quality fallback feature, that will determine the available
audio quality and downloads highest quality audio available for chosen language
Ragnarocek

I think it's not possible if more then one language is selected ..
.. with two languages SF can't offer two different max Audio offers.

And as you noted yourself, remuxing two different audio qualities
is not possible with SF (AFAIK with any provider)

> Any thoughts about this issue ?

DL once the best en Audio (384 kb/s) and separate czech Audio (96.0 kb/s)
and merge with MKVToolNix GUI (don't waste your time with waiting for fix)

Ragnarocek

So I investigated a bit and there is some issue with SF...

If I choose both Mutlichannel audio (EN and CS), only EN audio is downloaded (tried the Gangs of london S03E03 for now):

General
Unique ID                      : 132064153484947569466199666748249429854 (0x635AA17AA567FEBA967EA99D7B85575E)
Complete name                  : H:\MDownload\SkyShowtime\Gangs of London\S03\Gangs of London_S03E03_Epizoda 3_EN.mkv
Format                         : Matroska
Format version                 : Version 4
File size                      : 2.70 GiB
Duration                       : 47 min 8 s
Overall bit rate               : 8 208 kb/s
Frame rate                     : 25.000 FPS
Movie name                     : Epizoda 3
Encoded date                   : 2025-05-12 15:18:35 UTC
Writing application            : mkvmerge v68.0.0 ('The Curtain') 64-bit
Writing library                : libebml v1.4.2 + libmatroska v1.6.4
Cover                          : Yes
Attachments                    : cover.png

Video
ID                             : 1
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L4
Format settings                : CABAC / 3 Ref Frames
Format settings, CABAC         : Yes
Format settings, Reference fra : 3 frames
Format settings, GOP           : M=3, N=50
Codec ID                       : V_MPEG4/ISO/AVC
Duration                       : 47 min 8 s
Bit rate                       : 7 830 kb/s
Width                          : 1 920 pixels
Height                         : 1 080 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 25.000 FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 0.151
Stream size                    : 2.57 GiB (95%)
Writing library                : x264 core 164 r3108 31e19f9
Encoding settings              : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=0.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=34 / lookahead_threads=5 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=50 / keyint_min=5 / scenecut=0 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=7830 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=11745 / vbv_bufsize=11745 / nal_hrd=none / filler=0 / ip_ratio=1.41 / aq=1:1.00
Default                        : Yes
Forced                         : No
Color range                    : Limited
Color primaries                : BT.709
Transfer characteristics       : BT.709
Matrix coefficients            : BT.709

Audio
ID                             : 2
Format                         : E-AC-3
Format/Info                    : Enhanced AC-3
Commercial name                : Dolby Digital Plus
Codec ID                       : A_EAC3
Duration                       : 47 min 8 s
Bit rate mode                  : Constant
Bit rate                       : 384 kb/s
Channel(s)                     : 6 channels
Channel layout                 : L R C LFE Ls Rs
Sampling rate                  : 48.0 kHz
Frame rate                     : 31.250 FPS (1536 SPF)
Compression mode               : Lossy
Stream size                    : 129 MiB (5%)
Language                       : English
Service kind                   : Complete Main
Default                        : No
Forced                         : No
Dialog Normalization           : -24 dB
compr                          : -0.28 dB
dmixmod                        : 3
ltrtcmixlev                    : -3.0 dB
ltrtsurmixlev                  : -3.0 dB
lorocmixlev                    : -3.0 dB
lorosurmixlev                  : -3.0 dB
dialnorm_Average               : -24 dB
dialnorm_Minimum               : -24 dB
dialnorm_Maximum               : -24 dB

Text #1
ID                             : 3
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 46 min 49 s
Bit rate                       : 34 b/s
Frame rate                     : 0.154 FPS
Count of elements              : 432
Stream size                    : 12.0 KiB (0%)
Language                       : Slovak
Default                        : Yes
Forced                         : No

Text #2
ID                             : 4
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 46 min 49 s
Bit rate                       : 2 b/s
Frame rate                     : 0.010 FPS
Count of elements              : 28
Stream size                    : 745 Bytes (0%)
Language                       : Czech
Default                        : Yes
Forced                         : No

Text #3
ID                             : 5
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 46 min 49 s
Bit rate                       : 32 b/s
Frame rate                     : 0.152 FPS
Count of elements              : 428
Stream size                    : 11.1 KiB (0%)
Language                       : Czech
Default                        : Yes
Forced                         : No

And yes, the movie have CS Multichannel audio (only CS 5.1 selected):

General
Unique ID                      : 17703571662550529897953324416263292417 (0xD51957913ECF849C0A042EA97188601)
Complete name                  : H:\MDownload\SkyShowtime\Gangs of London\S03\Gangs of London_S03E03_Epizoda 3.mkv
Format                         : Matroska
Format version                 : Version 4
File size                      : 2.70 GiB
Duration                       : 47 min 8 s
Overall bit rate               : 8 208 kb/s
Frame rate                     : 25.000 FPS
Movie name                     : Epizoda 3
Description                    : Elliotovo vyšetřování ho přivádí na cestu končící konfliktem s londýnským starostou.
Encoded date                   : 2025-05-12 15:23:24 UTC
Writing application            : mkvmerge v68.0.0 ('The Curtain') 64-bit
Writing library                : libebml v1.4.2 + libmatroska v1.6.4
Cover                          : Yes
Attachments                    : cover.png

Video
ID                             : 1
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L4
Format settings                : CABAC / 3 Ref Frames
Format settings, CABAC         : Yes
Format settings, Reference fra : 3 frames
Format settings, GOP           : M=3, N=50
Codec ID                       : V_MPEG4/ISO/AVC
Duration                       : 47 min 8 s
Bit rate                       : 7 830 kb/s
Width                          : 1 920 pixels
Height                         : 1 080 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 25.000 FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 0.151
Stream size                    : 2.57 GiB (95%)
Writing library                : x264 core 164 r3108 31e19f9
Encoding settings              : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=0.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=34 / lookahead_threads=5 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=50 / keyint_min=5 / scenecut=0 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=7830 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=11745 / vbv_bufsize=11745 / nal_hrd=none / filler=0 / ip_ratio=1.41 / aq=1:1.00
Default                        : Yes
Forced                         : No
Color range                    : Limited
Color primaries                : BT.709
Transfer characteristics       : BT.709
Matrix coefficients            : BT.709

Audio
ID                             : 2
Format                         : E-AC-3
Format/Info                    : Enhanced AC-3
Commercial name                : Dolby Digital Plus
Codec ID                       : A_EAC3
Duration                       : 47 min 8 s
Bit rate mode                  : Constant
Bit rate                       : 384 kb/s
Channel(s)                     : 6 channels
Channel layout                 : L R C LFE Ls Rs
Sampling rate                  : 48.0 kHz
Frame rate                     : 31.250 FPS (1536 SPF)
Compression mode               : Lossy
Stream size                    : 129 MiB (5%)
Language                       : Czech
Service kind                   : Complete Main
Default                        : No
Forced                         : No
Dialog Normalization           : -24 dB
compr                          : -0.28 dB
dmixmod                        : 3
ltrtcmixlev                    : -3.0 dB
ltrtsurmixlev                  : -3.0 dB
lorocmixlev                    : -3.0 dB
lorosurmixlev                  : -3.0 dB
dialnorm_Average               : -24 dB
dialnorm_Minimum               : -24 dB
dialnorm_Maximum               : -24 dB

Text #1
ID                             : 3
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 46 min 49 s
Bit rate                       : 34 b/s
Frame rate                     : 0.154 FPS
Count of elements              : 432
Stream size                    : 12.0 KiB (0%)
Language                       : Slovak
Default                        : Yes
Forced                         : No

Text #2
ID                             : 4
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 46 min 49 s
Bit rate                       : 2 b/s
Frame rate                     : 0.010 FPS
Count of elements              : 28
Stream size                    : 745 Bytes (0%)
Language                       : Czech
Default                        : Yes
Forced                         : No

Text #3
ID                             : 5
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 46 min 49 s
Bit rate                       : 32 b/s
Frame rate                     : 0.152 FPS
Count of elements              : 428
Stream size                    : 11.1 KiB (0%)
Language                       : Czech
Default                        : Yes
Forced                         : No

So even if both audio streams are in same quality, and SF detects both audio streams, it doesn't download the second audio for some reason...

Ragnarocek

I can't edit the original post and change the subject, so if someone can do it, give this thread suitable topic name... THX

Germania

If both Audios have 384 kb/s - 6 ch (looks like this) ..

.. add your StreamFab.log please

I can only offer to check this, because I don't have an account atm (not planned either)

Ragnarocek

Log as requested:

Germania

[code]selected:
[comboBox_Audio]: en-GB,cs-CZ

[Info]: [Analyze Dlg]: "Record add to queue -- Audio:en-GB"
[Info]: [Analyze Dlg]: "Record add to queue -- Audio:cs-CZ"

[Info]: Start download
[Info]: Select audio: QList("en-GB", "cs-CZ")

all fine - but then
[Info]: Parse MPD get Period node fail.
[Info]: service type not recognized

and your problem: cs-CZ never downloaded (file size: 0)
[Info]: SkyShowTime Download, before remux, audio file C:/Users/ .. /Documents/DVDFab/StreamFab/Temp/outputTemp/SkyShowtime/2025_05_12_17_48_15_53bbb74f-d63b-3304-8dd4-10f9612034ee_en-GB_audio.mp4 is existed ? : 1, file size : 136652156
[Info]: SkyShowTime Download, before remux, audio file C:/Users/ .. /Documents/DVDFab/StreamFab/Temp/outputTemp/SkyShowtime/2025_05_12_17_48_15_53bbb74f-d63b-3304-8dd4-10f9612034ee_cs-CZ_audio.mp4 is existed ? : 0, file size : 0
[Info]: SkyShowTime Download, skip this unavailable audio file[/code]

Unfortunately there is no mpd url in the log (to check) ..
.. so I can't say if "Parse MPD get Period node fail" is the reason
or SF never tried to dl the 2nd audio - sorry about

Works Multichannel Audio with other titles ?

Ragnarocek

Works Multichannel Audio with other titles ?
Germania

Same as with Gangs of london... If multichannel audio is selected, only one audio track is downloaded... But working fine with EAC Stereo (both audio tracks are downloaded).

ms-dfav

This is far more complicated, as even when selecting AAC audio for SkyShowtime, it still gets audio tracks wrong.
However, there are missing tracks.
However, only for specific episodes, for others you get different audio format than requested.
However, for some episodes everything works just fine.

I'd try reporting or sending the logs but frankly - it would require a lot of effort and I am done trying to get support / fixes from the developers. It's like spitting in the wind, I'm too old for this s**t. @Germania I really admire your patience and perseverance here.

Personally - as I only need AAC - going back to SF 6.2.2.7 works perfectly for me, at least for now.

Ragnarocek

@Wilson.Wang can some dev look at this ? Is very annoying to download the content two times to get both audio tracks...