Amazon browser out of date?

nightmaresdesire

I keep seeing this when trying to use prime. My PC browsers seem fine, but the integrated into Streamfab one keeps showing this.

Prime Video is incompatible with your current operating system or web browser.

You must update to watch Prime Video titles. Review the Prime Video system requirements. If the problem continues, please contact Amazon Customer Service and refer to error 7132.

nightmaresdesire

The downloader seems to work, but the files don't appear complete. The files work but they seem different. I downloaded something again that I downloaded in the previous version of Streamfab not that long ago, and not only is it much less bitrate, but chapters are no longer included.

Did something change in the software? Is DRM change causing this?

Is it because of this browser notification I am seeing?

Germania

Is it because of this browser notification I am seeing?
nightmaresdesire

Nope, this has no effect on the download/bit rate (on Amazon+Netflix)

I downloaded something again that I downloaded in the previous version of Streamfab not that long ago,
and not only is it much less bitrate, but chapters are no longer included.
nightmaresdesire

Amazon repackages videos more frequently
(even without changes to the website)

As far as chapters are concerned, all I can say
at the moment is that none of my recent films had any.

I can't say more without knowing the title and country.

nightmaresdesire

Nope, this has no effect on the download/bit rate (on Amazon+Netflix)

Amazon repackages videos more frequently
(even without changes to the website)

As far as chapters are concerned, all I can say
at the moment is that none of my recent films had any.

I can't say more without knowing the title and country.
Germania

I tried 5 movies and 2 tv shows. Its the same thing as I just mentioned. Less bitrate, and no chapters, while my older downloads do have the chapters and have quite a bit more bitrate.

USA country.
[Movies]
4 Childs Play movies [1,2,3,Seed Of Chucky], and A turtles tale sammy's adventures.
[TV series]
My Little Pony Friendship Is Magic [Season 3], and Reacher [Season 1]

I'm trying more now but it looks like the same exact thing happening. This kind of thing usually happens in Disney+ or certain other providers when DRM changes and its not fully cracked or was limited in resolution/bitrate until they figured it out. That's why I was asking about possible changes to DRM or software.

nightmaresdesire

I also seem to have a browser issue with Netflix, but nothing in Netflix works for me.

I just can't get it to work. I'm still having a weird sign in issue just like with previous versions. I sign in, and when I try to watch/download something, change any settings, or change user profile, I am apparently signed back out because it asks me to sign in over and over and over every time I try to do anything with the account. On the off chance it doesn't ask me to sign in, I just get constant errors like above but with varying codes, then when I reopen netflix I am signed back out. I can't get it to stay signed in.

I have already deleted temp folder, and tried every tip given to me in the past and it's still doing this. I have had this log in problem with Netflix for several versions of this software now. It's almost as if it doesn't like the account itself. This is quite upsetting.

Germania

That's why I was asking about possible changes to DRM or software.
nightmaresdesire

If DRM were obsolete, only SD (no HD/FHD) would still be available.
This is not the case for me.

"Seed of Chucky" is not included with Prime USA ..
so I checked "A Turtle's Tale: Sammy's Adventures" in USA

With the oldest still usable SF version 6247 the offer is 1080p 5712 (mpd=15000000)

With current 6251 the offer, dl size and result is the same

and both have no chapters - so no differents ..

And SF 6251 works also fine for me with NF (last dl 1 hour ago - playing in SF works too) - 6250 was the same

nightmaresdesire

If DRM were obsolete, only SD (no HD/FHD) would still be available.
This is not the case for me.

"Seed of Chucky" is not included with Prime USA ..
so I checked "A Turtle's Tale: Sammy's Adventures" in USA

With the oldest still usable SF version 6247 the offer is 1080p 5712 (mpd=15000000)

With current 6251 the offer, dl size and result is the same

and both have no chapters - so no differents ..

And SF 6251 works also fine for me with NF (last dl 1 hour ago - playing in SF works too) - 6250 was the same
Germania

Why am I getting browser out of date and or browser issues in my Netflix and Amazon downloader? At least I can still download with Amazon, but Netflix I cannot do anything but get the 2 browser errors I posted above.

It doesn't appear to be saying your browser is out of date if your NF works. Why would it say that for me? My actual windows browsers work fine, but the streamfab internal one does not.

october262

Why am I getting browser out of date and or browser issues in my Netflix and Amazon downloader? At least I can still download with Amazon, but Netflix I cannot do anything but get the 2 browser errors I posted above.

It doesn't appear to be saying your browser is out of date if your NF works. Why would it say that for me? My actual windows browsers work fine, but the streamfab internal one does not.
nightmaresdesire

try doing a clean install of streamfab & using the offline installer to reinstall streamfab

Germania

It doesn't appear to be saying your browser is out of date if your NF works.
nightmaresdesire

I see no warning or browser error with NF:

so the problem is not forced by SF ..

> Why would it say that for me?

Please rename your StreamFab.log (if SF closed) try it once
and if fails playing, close SF and append your new created StreamFab.log

nightmaresdesire

I see no warning or browser error with NF:

so the problem is not forced by SF ..

> Why would it say that for me?

Please rename your StreamFab.log (if SF closed) try it once
and if fails playing, close SF and append your new created StreamFab.log
Germania

It failed again.

nightmaresdesire

I have been having this issue with many versions of streamfab. Look, heres the thing in the most recent and for the 6.2.0.9. it's the same exact issue. I have been having this with several version, not just the newest.

https://i.imgur.com/KTTamJo.png
https://i.imgur.com/5gDz5ex.png

october262

I have been having this issue with many versions of streamfab. Look, heres the thing in the most recent and for the 6.2.0.9. it's the same exact issue. I have been having this with several version, not just the newest.

https://i.imgur.com/KTTamJo.png
https://i.imgur.com/5gDz5ex.png
nightmaresdesire

do you get the same errors if you use a VPN ??

Germania

I have been having this issue with many versions of streamfab. Look, heres the thing in the most recent and for the 6.2.0.9. it's the same exact issue.
I have been having this with several version, not just the newest.
nightmaresdesire

Looks like a Widevine problem
check %LocalAppData%\CEF\User Data\WidevineCdm
This directory should contain 4.10.2830.0 + 4.10.2891.0
if this missing copy from %ProgramFiles%\DVDFab\StreamFab\cdm\WidevineCdm

> It's almost as if it doesn't like the account itself.

Your log shows a problem with your membership detection:
[code][Info]: "[Netflix]" membeshipStatus : anonymous
[Info]: "[Netflix]" login method GET
[Critical]: get userdata failed.
[Info]: [Netflix]" "GetResourceRequestHandlerFromContextHandler - url :https://logs.netflix.com/log/wwwsw/cl/2[/code]
See here
Are you sure you deleted the current SF temp folder ?

nightmaresdesire

Looks like a Widevine problem
check %LocalAppData%\CEF\User Data\WidevineCdm
This directory should contain 4.10.2830.0 + 4.10.2891.0
if this missing copy from %ProgramFiles%\DVDFab\StreamFab\cdm\WidevineCdm

> It's almost as if it doesn't like the account itself.

Your log shows a problem with your membership detection:
[code][Info]: "[Netflix]" membeshipStatus : anonymous
[Info]: "[Netflix]" login method GET
[Critical]: get userdata failed.
[Info]: [Netflix]" "GetResourceRequestHandlerFromContextHandler - url :https://logs.netflix.com/log/wwwsw/cl/2[/code]
See here
Are you sure you deleted the current SF temp folder ?
Germania

It has both of those folders, but they don't match the contents. The one in localappdata\cef\userdata has files dated from a couple months ago, while the one in ProgramFiles has them dated more recent.

I deleted the files and copied over the more recent ones, and now I can actually watch stuff and or get it to load in the browser.
The problem I having now is a never ending analyze and it will not finish analyzing anything.

Germania

The problem I having now is a never ending analyze and it will not finish analyzing anything.
nightmaresdesire

[code][Critical]: get userdata failed.
..
[Info]: "[Netflix]" handshake failed, will not analyze metainfo[/code]

MrKrawk

[code][Critical]: get userdata failed.
..
[Info]: "[Netflix]" handshake failed, will not analyze metainfo[/code]
Germania

Ah yes, the age old issue with getting NF to stay logged in.
The primary reason I *never* do a clean install!

simchris

Amazon is working for me in the US as of 3pm PDT/6pm EDT. I cleared my cache/temp folder on Tuesday for the .50 install. Simple to log back in here. Netflix also working for me at the moment (downloading a movie as I type.)

simchris

When I get the "browser needs update" thing; I generally just need to delete my temp/cache folder, which I have setup in custom location so I can just CTRL-A + delete. Then restart. Sometimes I have to restart SF second time if I get white screen to login. Then check my settings to make sure my download location didn't reset. If still does not work, I wait until next day and then back in action. Your mileage will vary of course. I call this a "transient" issue -- much like Netflix not working one day, or something works on HULU but not Disney+ or the other way around. Captain Obvious out! :)

nightmaresdesire

[code][Critical]: get userdata failed.
..
[Info]: "[Netflix]" handshake failed, will not analyze metainfo[/code]
Germania

What am I supposed to do about that? That's been an issue for a long time. Sometimes retrying 100 times will eventually allow me to use it until I exit the program but then its back to the same issue.

Germania

What am I supposed to do about that? That's been an issue for a long time.
nightmaresdesire

In over two years with SF, this has happened to me less than five times ..
.. and each time, simply renaming the cache and logging in again has helped.

Therefore, I have no experience in this area
and would creating a new NF account for testing

Have you tried removing all known NF devices? - info here