Amazon browser out of date?

[MrGrackle]

[Critical]: get userdata failed.
..
[Info]: "[Netflix]" handshake failed, will not analyze metainfo

Ah yes, the age old issue with getting NF to stay logged in.
The primary reason I *never* do a clean install!

[simchris]

Amazon is working for me in the US as of 3pm PDT/6pm EDT. I cleared my cache/temp folder on Tuesday for the .50 install. Simple to log back in here. Netflix also working for me at the moment (downloading a movie as I type.)

[simchris]

When I get the "browser needs update" thing; I generally just need to delete my temp/cache folder, which I have setup in custom location so I can just CTRL-A + delete. Then restart. Sometimes I have to restart SF second time if I get white screen to login. Then check my settings to make sure my download location didn't reset. If still does not work, I wait until next day and then back in action. Your mileage will vary of course. I call this a "transient" issue -- much like Netflix not working one day, or something works on HULU but not Disney+ or the other way around. Captain Obvious out!

[nightmaresdesire]

[Critical]: get userdata failed.
..
[Info]: "[Netflix]" handshake failed, will not analyze metainfo

What am I supposed to do about that? That's been an issue for a long time. Sometimes retrying 100 times will eventually allow me to use it until I exit the program but then its back to the same issue.

[Germania]

What am I supposed to do about that? That's been an issue for a long time.

In over two years with SF, this has happened to me less than five times ..
.. and each time, simply renaming the cache and logging in again has helped.

Therefore, I have no experience in this area
and would creating a new NF account for testing

Have you tried removing all known NF devices? - info here

[nightmaresdesire]

In over two years with SF, this has happened to me less than five times ..
.. and each time, simply renaming the cache and logging in again has helped.

Therefore, I have no experience in this area
and would creating a new NF account for testing

Have you tried removing all known NF devices? - info here

Unfortunately that doesn't work for me. I have deleted the temp folder so many times trying to fix it and relogged in. Everything usually works fine except netflix for whatever reason. If I keep deleting and re-signing in enough times, eventually I'll get lucky and it will work fine for one session. The moment I exit streamfab or have to shut down my pc, its broken again next time and I have to do this all over again and hope it works.

It's only Netflix doing this cant stay or get signed in BS.

I have indeed tried the remove all devices and that makes no difference.

[october262]

Unfortunately that doesn't work for me. I have deleted the temp folder so many times trying to fix it and relogged in. Everything usually works fine except netflix for whatever reason. If I keep deleting and re-signing in enough times, eventually I'll get lucky and it will work fine for one session. The moment I exit streamfab or have to shut down my pc, its broken again next time and I have to do this all over again and hope it works.

It's only Netflix doing this cant stay or get signed in BS.

I have indeed tried the remove all devices and that makes no difference.

are you clearing your cookies & site data everytime you quit streamfab ??

[nightmaresdesire]

are you clearing your cookies & site data everytime you quit streamfab ??

No. Only when trying to get Netflix to stay signed in or to work. There's no need to do it every time when everything else works fine.

[Germania]

The moment I exit streamfab or have to shut down my pc, its broken again next time.

To narrow down the problem, you should first determine
whether restarting SF or restarting the PC is crucial.

In the latter case, I would suspect the use of a "cleaning or
data protection tool" such as CCleaner, Avast Cleanup or similar
(However, the problem should not only affect NF)

If you use multiple data carriers, try storing
the SF cache elsewhere as a test.

[nightmaresdesire]

To narrow down the problem, you should first determine
whether restarting SF or restarting the PC is crucial.

In the latter case, I would suspect the use of a "cleaning or
data protection tool" such as CCleaner, Avast Cleanup or similar
(However, the problem should not only affect NF)

If you use multiple data carriers, try storing
the SF cache elsewhere as a test.

Im about to give up.

I have restarted many time, I have deleted and renamed cache many times, I have tried over and over and over many times, I have uninstalled and reinstalled many times, I have tried any tip I could find in here many times and this still wont work...

I can at least log in to netflix now no problems, but I still get that same won't analyze anything in netflix issue. Most likely because of what you said earlier.

[Critical]: get userdata failed.
..
[Info]: "[Netflix]" handshake failed, will not analyze metainfo

I'm clearly logged in and can browse stuff. I can even watch the stuff in the streamfab browser. wtf is going on with analyzing? I'm logged in and browsing, what userinfo could it possibly want and why isn't it counting that I am logged in?

[Germania]

I'm clearly logged in and can browse stuff. I can even watch the stuff in the streamfab browser. wtf is going on with analyzing?
I'm logged in and browsing, what userinfo could it possibly want and why isn't it counting that I am logged in?

[Info]: [Batch Download]: show Netflix Trial Dlg
[Critical]: "[Netflix]" LoadAccountData failded ,json empty
[Warning]: load ac data failed
[Info]: "[Netflix]" membeshipStatus : anonymous
[Critical]: get userdata failed. json:
...
"accountOwnerName":"Be..."
"currentRegion":"us-east-2"
"memberSince":"March 2016"
"name":"Ma.."

I never saw this userdata info in log and can't say what is different for you.

After login you can browse/play all content ..
.. but SF need info from NF API for analyzing/download and this request
also verifies your userdata info, which appears to be failing (same as 2025:08:21)

[Stan001]

I did not know Netflix was being discussed here, as it says Amazon in the title of the OP.

Anyway, I finally started having issues with Netflix. I first had to do the Netflix https://netflix.com/clearcookies, log in, and then found out in the SF log it wanted me to log out of Netflix and log back in again, and then it finally worked.

I can say most times deleting the streamfab cache, which resets all logins to being logged out (by deleting all cookies, etc.), usually fixes it, but maybe now you may also need to log in, then log out, then log back in again.

Other than that, I think most are out of suggestions. I don't think creating another profile within Netflix will help, but u can try it.
If you pay Netflix monthly, then make a new account under another email, maybe it's the account. Or something on your computer is causing SF to have even more issues. Maybe a Trojan or a Virus? Get Dr. Web free scanner and scan your computer.
Or maybe a rare location issue?

[Germania]

> I did not know Netflix was being discussed here, as it says Amazon in the title of the OP.

I would have criticized the same thing if it had been another user ..
.. however, the author himself added NF in post 5, presumably because
he assumed that the “out of date” browser was the cause