Registration failure: "Invalid account or wrong password"

goatherder

Hi,

I've recently purchased the Blu-ray media player for Mac (1.0.3.2), but I'm unable to register. When I enter my credentials, it instantly returns "Invalid account or wrong password" (too quickly, like it hasn't actually checked remotely).

I'm able to login to the Member Center of DVDFab and the product is correctly listed - "DVDFab Mac Blu-ray Player", status is "Registration".

I've tried cleaning uninstalling/re-installing, rebooting, cleaning out ~/Documents/DVDFabMediaPlayer, but always get the same error.

I've watched a tcpdump during the registration attempt and do not see any network activity at all, so suspect something else more fundamental is wrong.

player.log:

13:06:26 T:2887952936 PLAYER_INFO: start fabstreamer job, the job id is 0
13:06:26 T:2887952936 ERROR: JSONRPC Server: Failed to bind serversocket
13:06:28 T:2957119488 PLAYER_INFO: start fetching regDays job. the job id is 4
13:06:28 T:2960846848 ERROR: unable to get result xml
13:06:28 T:2960846848 ERROR: Previous line repeats 1 times.
13:06:28 T:2960846848 ERROR: get licenses failed
13:06:28 T:2960846848 ERROR: unable to get result xml
13:06:28 T:2960846848 PLAYER_INFO: the procedure of checking update version returned false.
13:06:28 T:2963046400 ERROR: unable to get result xml
13:06:49 T:2887952936 ERROR: Previous line repeats 23 times.
13:06:49 T:2887952936 ERROR: get licenses failed
13:06:49 T:2887952936 ERROR: unable to get result xml
13:09:10 T:2887952936 ERROR: Previous line repeats 143 times.

I suspect it's got something to do with the JSONRPC error message?

HS_Internal.log:

--DVDFab Media Player--

-----------------------------------------------------------------------
Starting FabStreamer, Platform: Mac OS X (12.2.0 x86_64). Built on Dec 19 2012 (SVN:Unknown)
The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
Log File is located: /Users/----/Documents/DVDFabPlayer/HS_internal.log
-----------------------------------------------------------------------
global locale set to C
ADDON: cpluff: 'Could not read plug-in directory /Users/----/Documents/DVDFabPlayer/addons: No such file or directory'
Running the application...

(Not sure if its related, but I checked for that addons directory, and found that it does actually exist... so not sure why that error would be showing up).

Any ideas on what else I can try? I can see some other posts show others have received this error in the past, but there were no solutions posted.

Mona

Hi goatherder,

Please go to /Documents/DVDFabPlayer, delete the folder "userdata", then restart DVDFab Media Player to register again.

If still have problem, please email me at mona@dvdfab.com and offer your registered email or order number, we will help you out as soon as possible.

Regards,
mona

goatherder

I've tried that, but still get the same issue. I've sent details (& screenshots, etc) in an email.

Thanks.

icepuck

Mac Blu-ray player also refusing registration for me

I have exactly the same problem as goatherder. I can log into the Member Center and confirm that I have a copy of the media player registered to my user name. However, the same user name and password cause Blu-ray player v1.0.3.2 to say "invalid account".

When I search the drive for all files related to DVDFab Media Player, delete them, reboot, download a fresh installer and set it up from scratch, the new player launches saying that my 30 day trial period is over. This is despite the fact that I only ever tried this software less than 20 days ago and bought it right after I tried it for a day. When I try the valid user name and password with the fresh set up, I get the same "invalid account" problem. Very frustrating as the time ticks by on my one year subscription and I can't use the software.

terry5

Hi icepuck，
Both email and password are case sensitive. Please check it. Thanks.

icepuck

Continued registration failure

Yes, I redid the whole erase, restart, reinstall, relaunch of Media Player several more times and made sure the caps lock was not on and very carefully typed the exact user name and password the works to log me into the Member Center. Too bad the problem was not that simple.

My player log is remarkably similar to goatherder's with a few extra twists seen before the blank line I added to the listing:

00:39:21 T:2685957440 ERROR: Unable to load libcrystalhd.dylib, reason: dlopen(libcrystalhd.dylib, 1): image not found
00:39:21 T:2685957440 ERROR: XBMCHelper: Unable to open file '/Users/pkcowboy/Library/Application Support/XBMC/XBMCHelper.conf'
00:39:21 T:2685957440 ERROR: Texture manager unable to load file: special://xbmc/media/Splash.png
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button settings
00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'channelup' defined
00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'channeldown' defined
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button osd
00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'menu' defined
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button home
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button playpause
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button angle
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button chapter
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button audio
00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'subtitle' defined
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button slow
00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button step
00:39:22 T:2685957440 ERROR: Control has invalid animation type (no condition or no type)
00:39:22 T:2685957440 ERROR: Previous line repeats 2 times.

00:39:22 T:2685957440 PLAYER_INFO: start fabstreamer job, the job id is 0
00:39:22 T:2685957440 ERROR: JSONRPC Server: Failed to bind serversocket
00:39:24 T:2956091392 PLAYER_INFO: start fetching regDays job. the job id is 4
00:39:24 T:2960883712 ERROR: unable to get result xml
00:39:24 T:2960883712 ERROR: Previous line repeats 1 times.
00:39:24 T:2960883712 ERROR: get licenses failed
00:39:24 T:2960883712 ERROR: unable to get result xml
00:39:24 T:2960883712 PLAYER_INFO: the procedure of checking update version returned false.
00:39:24 T:2964008960 ERROR: unable to get result xml
00:40:23 T:2685957440 ERROR: Previous line repeats 60 times.
00:40:23 T:2685957440 ERROR: get licenses failed
00:40:23 T:2685957440 ERROR: unable to get result xml
00:40:45 T:2685957440 ERROR: Previous line repeats 24 times.
00:40:45 T:2685957440 ERROR: get licenses failed
00:40:45 T:2685957440 ERROR: unable to get result xml

Is there something missing from OS X, Java, or the Media Player install that prevents access to libcrystalhd.dylib and XBMCHelper resources?

dfran1

same invalid

I am getting the same error and the same logs, Tried deleting that folder and still nothing.
I am definitely using the correct user and pass with proper case.
What is going on PLEASE!!

My other DVD fab products are perfect and I just installed this latest version only and Have registration?

Please Advise

dfran1

[QUOTE=dfran1;133259]I am getting the same error and the same logs, Tried deleting that folder and still nothing.
I am definitely using the correct user and pass with proper case.
What is going on PLEASE!!

My other DVD fab products are perfect and I just installed this latest version only and Have registration?

Please Advise[/QUOTE]

does anyone even care?

CBR929

Hi dfran1
The Fab team is celebrating their New Year, I'm sure they will be addressing all problems when they return.
Thanks
CBR929

dfran1

anything yet
PLEASE!!!!!

martin1

Unable to register DVDFab Media player on Mac OS 10.6.8

Hi, I have the same problem of not being able to register and use DVDFab player for Mac. I bought this application in December 2012 hoping to watch the Polar Express in Bluray. :) Great movie. I still can't use the software, although I paid for it back in December. Tech support exchanged a few emails with me, but did not help. I do not think they know what is going on.

dfran1

well this just sucks then

is there something i can do to help you tech support?
maybe log into my PC (teamviewer?)

Wilson.Wang

Hi, all

Let's clarify the issue from the beginning. Please follow these steps as below.
1. Delete "DVDFab Media Player.app" in /Applications and the "DVDFabPlayer" folder in /User/user name/Documents/. Then empty Trash and restart your Mac.
2. Reinstall DVDFabMediaPlayer.
3. Running Player.
- Need confirm that you could connect the register server. If you see the screenshot, you could not connect the register server to register player successfully, you should use a VPN on your MAC and have a try.
Log in HS_internal.log file: /User/user name/Documents/DVDFabPlayer

Loading: /Applications/DVDFab Media Player.app/Contents/MacOS/system/libcpluff-x86-osx.so
ADDON: cpluff: 'Could not read plug-in directory /Users/user/Documents/DVDFabPlayer/addons: No such file or directory'
Running the application...
thread start, auto delete: 0
Start get sys number.
GetBDFileInfo listen thread started.
Serial number is: 55ADE930-5FDF-5EC4-8429-15640684C489
Reg URL link is:
Version is: 1033
Product is: 3
Connect type is: 1
Times of connecting error is: 0
Get registration info failed, the return string is:
connect to register server failed.

If you see the screenshot as below, good news, you could connect the register server and should be register player success.
Log in HS_internal.log file: /User/user name/Documents/DVDFabPlayer

Running the application...
Start get sys number.
thread start, auto delete: 0
GetBDFileInfo listen thread started.
Serial number is: 55ADE930-5FDF-5EC4-8429-15640684C489
Reg URL link is:
Version is: 1033
Product is: 3
Connect type is: 1
Times of connecting error is: 0
Parse string is: 1200:0
Parse string result is: 1200 : 0.000000
Set product left days: 1200 : 0
Parse string is: OV:1033
Parse string is: BV:
###Check license: result=1
###Check license: The version is correct and will get user's license info...
###Check license: trial expired user.

- Make sure that you have purchased DVDFabMediaPlayer_MAC product.
Log in the Members center and check the status of your account from .

4. Register Player.

If you could connect the register sever but still could not register player successfully, please post the HS_internal.log file in /User/user name/Documents/DVDFabPlayer.
If you could not connect the register server please use the VPN and have a try.

Hope this help you!
Please tell us the result! Thanks!

Wilson

dfran1

This is mine
Thanks
let me know

dfran1

Anything yet??

dfran1

Anything !!!!

Mine says invalid email or password and I sent you all the log, 2 posts above.

How long does this take, I think if you were in my shoes this would not be your post here as I'm posting.;)

I'm 2 months into this............................................

Wilson.Wang

I could not find the license info in your log file.
Would you please give us some screenshot? And could you connect the register server when running player?

Wilson

dfran1

attachment

Here is everything i think you want

THANK YOU

also it seems I can connect the register server when running player

dfran1

Anything yet on this?

Should I be using some other method to troubleshoot this ?

My year will be over before I (we) can even get this to work.

I'm almost 2 months and nothing has fixed my issue? Not that I have had a lot of responses either.

dfran1

Ok, I'm working on months now and still no solution?

I just tried again today and still same problem?

waiting patiently for a reply to a fix.

[SIZE="7"]PLEASE!![/SIZE]