Hi, I've recently purchased the Blu-ray media player for Mac (1.0.3.2), but I'm unable to register. When I enter my credentials, it instantly returns "Invalid account or wrong password" (too quickly, like it hasn't actually checked remotely). I'm able to login to the Member Center of DVDFab and the product is correctly listed - "DVDFab Mac Blu-ray Player", status is "Registration". I've tried cleaning uninstalling/re-installing, rebooting, cleaning out ~/Documents/DVDFabMediaPlayer, but always get the same error. I've watched a tcpdump during the registration attempt and do not see any network activity at all, so suspect something else more fundamental is wrong. player.log: 13:06:26 T:2887952936 PLAYER_INFO: start fabstreamer job, the job id is 0 13:06:26 T:2887952936 ERROR: JSONRPC Server: Failed to bind serversocket 13:06:28 T:2957119488 PLAYER_INFO: start fetching regDays job. the job id is 4 13:06:28 T:2960846848 ERROR: unable to get result xml 13:06:28 T:2960846848 ERROR: Previous line repeats 1 times. 13:06:28 T:2960846848 ERROR: get licenses failed 13:06:28 T:2960846848 ERROR: unable to get result xml 13:06:28 T:2960846848 PLAYER_INFO: the procedure of checking update version returned false. 13:06:28 T:2963046400 ERROR: unable to get result xml 13:06:49 T:2887952936 ERROR: Previous line repeats 23 times. 13:06:49 T:2887952936 ERROR: get licenses failed 13:06:49 T:2887952936 ERROR: unable to get result xml 13:09:10 T:2887952936 ERROR: Previous line repeats 143 times. I suspect it's got something to do with the JSONRPC error message? HS_Internal.log: --DVDFab Media Player-- ----------------------------------------------------------------------- Starting FabStreamer, Platform: Mac OS X (12.2.0 x86_64). Built on Dec 19 2012 (SVN:Unknown) The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer Log File is located: /Users/----/Documents/DVDFabPlayer/HS_internal.log ----------------------------------------------------------------------- global locale set to C ADDON: cpluff: 'Could not read plug-in directory /Users/----/Documents/DVDFabPlayer/addons: No such file or directory' Running the application... (Not sure if its related, but I checked for that addons directory, and found that it does actually exist... so not sure why that error would be showing up). Any ideas on what else I can try? I can see some other posts show others have received this error in the past, but there were no solutions posted.

Hi goatherder, Please go to /Documents/DVDFabPlayer, delete the folder "userdata", then restart DVDFab Media Player to register again. If still have problem, please email me at mona@dvdfab.com and offer your registered email or order number, we will help you out as soon as possible. Regards, mona

I've tried that, but still get the same issue. I've sent details (& screenshots, etc) in an email. Thanks.

Mac Blu-ray player also refusing registration for me I have exactly the same problem as goatherder. I can log into the Member Center and confirm that I have a copy of the media player registered to my user name. However, the same user name and password cause Blu-ray player v1.0.3.2 to say "invalid account". When I search the drive for all files related to DVDFab Media Player, delete them, reboot, download a fresh installer and set it up from scratch, the new player launches saying that my 30 day trial period is over. This is despite the fact that I only ever tried this software less than 20 days ago and bought it right after I tried it for a day. When I try the valid user name and password with the fresh set up, I get the same "invalid account" problem. Very frustrating as the time ticks by on my one year subscription and I can't use the software.

Hi icepuck， Both email and password are case sensitive. Please check it. Thanks.

Continued registration failure Yes, I redid the whole erase, restart, reinstall, relaunch of Media Player several more times and made sure the caps lock was not on and very carefully typed the exact user name and password the works to log me into the Member Center. Too bad the problem was not that simple. My player log is remarkably similar to goatherder's with a few extra twists seen before the blank line I added to the listing: 00:39:21 T:2685957440 ERROR: Unable to load libcrystalhd.dylib, reason: dlopen(libcrystalhd.dylib, 1): image not found 00:39:21 T:2685957440 ERROR: XBMCHelper: Unable to open file '/Users/pkcowboy/Library/Application Support/XBMC/XBMCHelper.conf' 00:39:21 T:2685957440 ERROR: Texture manager unable to load file: special://xbmc/media/Splash.png 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button settings 00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'channelup' defined 00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'channeldown' defined 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button osd 00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'menu' defined 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button home 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button playpause 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button angle 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button chapter 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button audio 00:39:22 T:2685957440 ERROR: Keymapping error: no such action 'subtitle' defined 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button slow 00:39:22 T:2685957440 ERROR: Remote Translator: Can't find button step 00:39:22 T:2685957440 ERROR: Control has invalid animation type (no condition or no type) 00:39:22 T:2685957440 ERROR: Previous line repeats 2 times. 00:39:22 T:2685957440 PLAYER_INFO: start fabstreamer job, the job id is 0 00:39:22 T:2685957440 ERROR: JSONRPC Server: Failed to bind serversocket 00:39:24 T:2956091392 PLAYER_INFO: start fetching regDays job. the job id is 4 00:39:24 T:2960883712 ERROR: unable to get result xml 00:39:24 T:2960883712 ERROR: Previous line repeats 1 times. 00:39:24 T:2960883712 ERROR: get licenses failed 00:39:24 T:2960883712 ERROR: unable to get result xml 00:39:24 T:2960883712 PLAYER_INFO: the procedure of checking update version returned false. 00:39:24 T:2964008960 ERROR: unable to get result xml 00:40:23 T:2685957440 ERROR: Previous line repeats 60 times. 00:40:23 T:2685957440 ERROR: get licenses failed 00:40:23 T:2685957440 ERROR: unable to get result xml 00:40:45 T:2685957440 ERROR: Previous line repeats 24 times. 00:40:45 T:2685957440 ERROR: get licenses failed 00:40:45 T:2685957440 ERROR: unable to get result xml Is there something missing from OS X, Java, or the Media Player install that prevents access to libcrystalhd.dylib and XBMCHelper resources?

same invalid I am getting the same error and the same logs, Tried deleting that folder and still nothing. I am definitely using the correct user and pass with proper case. What is going on PLEASE!! My other DVD fab products are perfect and I just installed this latest version only and Have registration? Please Advise

[QUOTE=dfran1;133259]I am getting the same error and the same logs, Tried deleting that folder and still nothing. I am definitely using the correct user and pass with proper case. What is going on PLEASE!! My other DVD fab products are perfect and I just installed this latest version only and Have registration? Please Advise[/QUOTE] does anyone even care?

Hi dfran1The Fab team is celebrating their New Year, I'm sure they will be addressing all problems when they return.ThanksCBR929

Unable to register DVDFab Media player on Mac OS 10.6.8 Hi, I have the same problem of not being able to register and use DVDFab player for Mac. I bought this application in December 2012 hoping to watch the Polar Express in Bluray. :) Great movie. I still can't use the software, although I paid for it back in December. Tech support exchanged a few emails with me, but did not help. I do not think they know what is going on.

Registration failure: "Invalid account or wrong password"

dfran1

HELLO!!!!!

Does anyone here care at all!!!

Did everyone get fired!!!

Why have I heard no response from anyone in MONTHS!!!

PLEASE!!!!!!!!!!!!!

carywinton

:mad:[QUOTE=dfran1;144609]HELLO!!!!!

Does anyone here care at all!!!

Did everyone get fired!!!

Why have I heard no response from anyone in MONTHS!!!

PLEASE!!!!!!!!!!!!![/QUOTE]

It is obvious from the time frame that they are aware of this problem, which is not really a problem at all but clearly fraud, if this is not resolved in 30 days a class action suite will be formed against your company, all of it's assets and officers. I have already contacted the appropriate legal team in your jurisdiction. This is a very large authentication problem with thousands of people involved. :mad:

signals

[QUOTE=carywinton;146531]:mad:

This is a very large authentication problem with thousands of people involved. :mad:[/QUOTE]You are wrong. There is a new version of DVDFab Media Player. You can get it here:

If you have a valid license, it will register using a new key you can download from the Member center, here:

If you think you should have a valid unexpired key and you can't access it, contact the support staff, here:

There is long waiting list at the People's Tribunal, good luck with the lawsuit.

GregiBoy

What a load of codswallop!!! :p;):D

dfran1

[QUOTE=signals;146545]You are wrong. There is a new version of DVDFab Media Player. You can get it here:

If you have a valid license, it will register using a new key you can download from the Member center, here:

If you think you should have a valid unexpired key and you can't access it, contact the support staff, here:

There is long waiting list at the People's Tribunal, good luck with the lawsuit.[/QUOTE]

I think I finally figured out dvdfabs problem with me

guess what it is......
........
.......
THEY MUST HAVE GAVE ME A WINDOWS KEY!!!! I AM USING MAC!!!!! NOT WINBLOWS!!!!!

How many months has it has passed and emails and posts here!!!!!

Certainly more than the 48 hours posted on the site, unless there is some kind of leap months going on here!!!!

Anyway in the mac version that I always use, it now says I need a valid licence key so the key they have gave me must be for the winblows version. I need the evil deathapple, this one.

signals

LOL, that explains a lot.:) Media Player 2 (v2.x) is out first in a windows only version.

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