Doesn't Read Discs

mopar_mudder

Had to replace my hard drive and start with a clean install. After doing so DVDFab does not load a DVD or Bluray from the drive. You put a disc in and nothing happens. You can hit add and it sees the drive but will not load the movie. File explores show the title of the movie in the drive so it is reading.

signals

Please try the following steps:

Close DVDFab
In your web browser, log in to your Member Center account (https://www.dvdfab.cn/member.htm?dla...ackID=navmenu2) and select License Authorizations from the list on the left
Scroll down until you see My Authorizations
Click on the Deauthorize All button
Logout of the Member Center and restart DVDFab with no discs in any drive
From the DVDFab Settings menu, select Authorize
Enter your account information (same as the Member Center login)
DVDFab will contact the server and authorize your repaired PC. It should restart normally.

When you restart, check License Info in Settings to make sure your account was recognized and activated. Post again if the above does not restore normal functions..

mopar_mudder

Still no work. Everything says activated other then the trial UHD stuff. What next?

mopar_mudder

I noticed under Drives the optical drive shows no name or version, should it?

Wayneanar

i have the same error no matter what blu ray i i put in. it doesnt read the disc.
i also tried the deauthorize troubleshooting
without success

mopar_mudder

Well I tried to submit a message to tech support and get caught in an endless loop trieing to pass the Captcha question, it just keep asking a new question. Starting to question my purchase when you can not easily contact support.

Mona

Hi guys,

About the not reading discs issue, please specify the brand and model of your drive and post dvdfab_internal.log file.

Also, for others who have the same reading problem, please confirm wether your optical drive also has no name or version in DVDFab Common Settings as [B]mopar_mudder [/B]posted in #4. Thanks.

Regards,
Mona

LaciBacsi

I noticed under Drives the optical drive shows no name or version, should it?
mopar_mudder

Try this: Under Device Manage, select "Uninstall the device" under the drop-down options, then reboot your PC and let Windows reinstall the drive. Although your Windows seems to recognize the drive, there may be some I/O communication issue between DVDFab and the I/O interface. This has solved issues I have had in the past with a similar (but not DVDFab) problem. Worth a try anyway. Can you actually play the disc with a software player if you have one installed on your PC?

mopar_mudder

Thank for the tip, this fixed my issue, back to reading discs again.

mopar_mudder

Well back to the same problem but uninstalling from device manager does not work this time. i just love paying for software that never works when I go to use it.

Mona

Well back to the same problem but uninstalling from device manager does not work this time. i just love paying for software that never works when I go to use it.
mopar_mudder

What change did you make recently? What is your current OS version?
Either DVD or Blu-ray has the same problem when loading with DVDFab?

After you insert the movie disc to your PC drive, please use a software player like DVDFab Player 5 or other software player you have to play the disc first, after that, start up DVDFab to try again and see if it will make a difference.

Please post your dvdfab_internal.log file too, thank you.

Regards,
Mona

scorpie

If you are using windows 10, it is the fault of the windows defender.

Go to pc settings>update and security>windows security>virus>ransamsoftware protection and
1. deactivate the folder access completely
2.or disable it for the dvdfab.exe
3. or make the dvdfab folder a protected folder

that worked for me, sorry if some settings are named differently, I have a German version

mopar_mudder

If you are using windows 10, it is the fault of the windows defender.

Go to pc settings>update and security>windows security>virus>ransamsoftware protection and
1. deactivate the folder access completely
2.or disable it for the dvdfab.exe
3. or make the dvdfab folder a protected folder

that worked for me, sorry if some settings are named differently, I have a German version
scorpie

Thanks for the tip but it is turned off already

mopar_mudder

What change did you make recently? What is your current OS version?
Either DVD or Blu-ray has the same problem when loading with DVDFab?

After you insert the movie disc to your PC drive, please use a software player like DVDFab Player 5 or other software player you have to play the disc first, after that, start up DVDFab to try again and see if it will make a difference.

Please post your dvdfab_internal.log file too, thank you.

Regards,
Mona
Mona

No changes other the Windows updates and DVD Fab updates. This is a dedicated HTPC and all it does is rip and play movies through Emby
Windows 10 Version 10.0.17134 Build 17134
DVD Fab 10.2.1.7
DVD Does not work either
I don't have a software player installed and don't want to install one if I don't have to.
When I put in a BluRay I can browse the disc with explorer just fine, so windows is seeing it.

Mona

@mopar_mudder

What is the brand and model of your drive, external USB drive or internal? Do you try other burner or drive?

mopar_mudder

It is a LG internal drive, sorry no I don't know the model number. I don't have any extra drives just laying around to try.

october262

try clicking common settings - general settings - click the factory default settings button in the lower left corner
of the general settings area, restart dvdfab and retry your discs again.

mopar_mudder

try clicking common settings - general settings - click the factory default settings button in the lower left corner
of the general settings area, restart dvdfab and retry your discs again.
october262

No change

Mona

@mopar_mudder

Please try to download 32-bit version of DVDFab 10 to have a try and see if it will make a difference.

october262

No change
mopar_mudder

2 more things to try - 1- restart your computer in safe mode and start dvdfab and see if your drives work.
2 - go into your computer's bios and do a factory reset and then restart your computer
then start dvdfab and see if your drives now work.