While ripping the Blu Ray for The King of Staten Island the chapters are failing to preserve. I have checked all settings and preserve chapters is set and the Blu Ray lists 20 or 21 chapters but then I rip and the file has none. It's the first time I've had trouble with chapters preserving.Thanks!

Which profile did you use?Please send us the dvdfab_internal log file.Also, please use Mediainfo tool to analyze the output file and attach the result here. Thanks.

I use a customized MKV. My custom profile does have Preserve Chapters checked and tried numerous times. Here are all the outputs.Thanks!

We will see if we can duplicate the issue. Any news I will update you.

We will see if we can duplicate the issue. Any news I will update you. MonaThanks, and just a heads up, I just updated to 12.0.0.4 and same issue.

We will see if we can duplicate the issue. Any news I will update you. MonaHello again, I have found that if i rename the default file name and uncheck and recheck preserve chapters it works. This should work as a work around but i think it has to do with renaming.

Hello again, I have found that if i rename the default file name and uncheck and recheck preserve chapters it works. This should work as a work around but i think it has to do with renaming.greatryryWe could not duplicate the issue with other sources we have. What's the name and what did you rename it to?

We could not duplicate the issue with other sources we have.What's the name and what did you rename it to?MonaHey Mona, I figured out this issue. If I DON'T rename the title prior to ripping then it doesn't preserve the chapters. If I do rename it the chapters rip as they should.

We could not duplicate the issue with other sources we have.What's the name and what did you rename it to?MonaHey Mona,I thought I was ripping and chapters were working but I was wrong. When I rip the same BluRay title with the same settings in DVDFab 10.2.1.7 it preserves the chapters. In 12.0.3.6 it is not. I have provided the MediaInfo for these two ripping the same title and showing chapters in 1 and not the other. In 12 it looks like it pulls in 200 instances of the 00:00:00:000 timestamps. I also moved to another computer in the past 6 months and it occured on the old one and this new one the same. I can rip from the old version but would prefer to move on to the new version.Edit: Also working fine in 11.1.0.7. So only having issues in 12 as both version 10 and 11 seem to work.

Please post the dvdfab_internal log files from both versions, thanks.

Please post the dvdfab_internal log files from both versions, thanks. MonaHey Mona, I re-ripped all 8 seasons with 11.1.0.7 and it worked with that. Posting the logs from 11 and 12 of season 1 rips.I set it up the same on both and even took pics of one to make sure the other was setup the same. They both used the same profile where I have it set to "Preserve Chapters."Thanks!greatryry

Chapters aren't preserving when ripping The King Of Staten Island

greatryry

go into common settings - general settings - click the factory default settings button in the lower left
corner of the general settings area to reset dvdfab back to default settings, restart dvdfab and retry your
disc again. see if you still have the preserve chapters issue.
october262

I tried this and did 7 attempts to see what would work and what wouldn't. After initially restoring to defaults it worked! But then I tried 6 more times and could not get it to work again once, even after the last time when I just restored to factory defaults again. Definitely something to tweak in the code somewhere.

Attempts
1: Restored to factory Defaults - Worked
2: Changed temp path and checked always check forced subtitles - Failed
3: Restored default path - Failed
4: Restored to factory defaults and checked always check forced subtitles - Failed
5: Restored to factory defaults and checked always check forced subtitles and restarted app - Failed
6: Restored to factory defaults restarted app and checked always check forced subtitles and restarted app - Failed
7: Restored to factory Defaults - Failed

Edit: I tried once more WITHOUT forced subtitles and it worked. I think the issue has to be cleared up there by fixing the Forced Subtitles to not stop the the chapters from preserving.

greatryry

@Mona I have determined what is causing the issue and have not determined a way around it. The issue occurs to any disc when I turn on Forced Subtitles. If I don't turn this on then the chapters preserve but when I do, they don't. You can see in my last post where I was turning them on every time it failed and I finally tried without a couple times and it worked. This should be something they can recreate and fix now that it's pinpointed what is causing it.

october262

@Mona I have determined what is causing the issue and have not determined a way around it. The issue occurs to any disc when I turn on Forced Subtitles. If I don't turn this on then the chapters preserve but when I do, they don't. You can see in my last post where I was turning them on every time it failed and I finally tried without a couple times and it worked. This should be something they can recreate and fix now that it's pinpointed what is causing it.
greatryry

have you tried choosing the "always display only forced subtitles" option
and see if your chapters will still preserve ?? - https://forum.dvdfab.cn/forum/software-support-english/dvdfab-dvd-ripper-blu-ray-ripper-3d-plus/368560-ripping-issues-with-forced-subtitles-plex post #8

greatryry

have you tried choosing the "always display only forced subtitles" option
and see if your chapters will still preserve ?? - https://forum.dvdfab.cn/forum/software-support-english/dvdfab-dvd-ripper-blu-ray-ripper-3d-plus/368560-ripping-issues-with-forced-subtitles-plex post #8
october262

Yes.

october262

Yes.
greatryry

is there anyway to extract the forced subtitles and re-add them when you have the chapters preserved ??

Mona

@Mona I have determined what is causing the issue and have not determined a way around it. The issue occurs to any disc when I turn on Forced Subtitles. If I don't turn this on then the chapters preserve but when I do, they don't. You can see in my last post where I was turning them on every time it failed and I finally tried without a couple times and it worked. This should be something they can recreate and fix now that it's pinpointed what is causing it.
greatryry

To confirm:
which options did you choose?

greatryry

To confirm:
which options did you choose?
Mona

Hey Mona, I choose exactly as you have it shown in your image.

greatryry

To confirm:
which options did you choose?
Mona

Hey Mona, I think they might have fixed it in the latest update. I don't see it in the what's new comments but I updated today and now it seems to be working!

Mona

Hey Mona, I think they might have fixed it in the latest update. I don't see it in the what's new comments but I updated today and now it seems to be working!
greatryry

Thank you for the update, glad it works:)
This thread is closed.

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