Running LiveUpdate to update DVDFab 12 (x64) from 12.0.6.1 to 12.0.6.4 and the install fails. I have never had any problems before this.

Try downloading and installing the offline update (be sure to run as administrator). Even with that one, I had it fail the first time. When I ran it again, it updated ok.

Downloading from the website did install version 12.0.6.4 and will now need to see if 12.0.6.5 (when released) does get installed from live update.

Running LiveUpdate to update DVDFab 12 (x64) from 12.0.6.1 to 12.0.6.4 and the install fails. I have never had any problems before this.oldManInFLThe problem will be fixed in the coming version. Sorry for any trouble it has caused.

Liveupdate to 12.0.6.5 install fails. Attached are the log files

I haven't been able to complete a live update for several revisions now. 12.0.6.6 also fails. Download and manual install works OK.

I haven't been able to complete a live update for several revisions now. 12.0.6.6 also fails. Download and manual install works OK.rdgrimesPlease zip the log files under this path and post it here, thank you. C:\Users\xxxx\Documents\DVDFab\DVDFab12\Temp\update

Here are the log files [ATTACH]n407657[/ATTACH]

Here are the log files [ATTACH]n407657[/ATTACH]oldManInFLOk.

12.0.6.7 also failsThere is no log file in the folder indicated above.

My OTA / Live Updates are also failing. Started about four releases ago. The OTA packages downloads OK but the install fails.I have downloaded the full off-line version, but Live Update still fails. Log files attached. Looks like the MD5 problems. ("The file's MD5 is inconsistent!")

LiveUpdate fails updating DVDFab 12 (x64) from 12.0.6.1 to 12.0.6.4

rdgrimes

Again after the failed update I saw a running instance of "liveupdate.exe", locked log files and a new registry key to restart liveupdate after reboot. Stopping that process and deleting the startup key makes it go away permanently.

tbrown25

Same for me. Live updat4 fails.Has been doing so for at least the last 4 updates. Get message "failed" after download.

rdgrimes

12.0.6.9 liveupdate fails just like all the others.

Mona

Hi guys, anyone who encountered the online update failure, please do post all the log files available under the path below, thank you for your support.
C:\Users\COMPUTER NAME\Documents\DVDFab\DVDFab12\Temp\update\updateLog

oldManInFL

Log files updating to 12.0.6.9 attached

rdgrimes

Hi guys, anyone who encountered the online update failure, please do post all the log files available under the path below, thank you for your support.
C:\Users\COMPUTER NAME\Documents\DVDFab\DVDFab12\Temp\update\updateLog
Mona

You're assuming a default temp folder location. Here's what I found in my temp folder.

Mona

@oldManInFL and @rdgrimes
The developer checked your log files and in both of your cases, the Plcore.dll got changed which resulted in the online update failure.
And the developer suspected that your installer before the update was not from DVDFab website.
Do you still recall where you download it? If yes, please offer us more info, so that we can get the same one to try to duplicate the issue, so as to correct it.
Thank you for your cooperation again.

oldManInFL

I updated from your web site!. The file Plcore.dll looks like a file from Norton 360 Security.

rdgrimes

@oldManInFL and @rdgrimes
The developer checked your log files and in both of your cases, the Plcore.dll got changed which resulted in the online update failure.
And the developer suspected that your installer before the update was not from DVDFab website.
Do you still recall where you download it? If yes, please offer us more info, so that we can get the same one to try to duplicate the issue, so as to correct it.
Thank you for your cooperation again.
Mona

That's ridiculous. The last live update that worked was the final version in the 12.0.5.x series. Every update since then has been direct from YOUR website. Keep trying to blame everyone else for the problems and you'll never find it.

Mona

That's ridiculous. The last live update that worked was the final version in the 12.0.5.x series. Every update since then has been direct from YOUR website. Keep trying to blame everyone else for the problems and you'll never find it.
rdgrimes

I can understand your feelings, however, the developer cannot duplicate it thus they won't be able to get a solution for it.
In this case, please do a complete uninstall of DVDFab 12, remove all the related files and then install the offline version.
This way, it should work in future online updates.

Mona

I updated from your web site!. The file Plcore.dll looks like a file from Norton 360 Security.
oldManInFL

I will have the QA team test with Norton 360 Security and see if they will get the problem. It could be the file Plcore.dll got deleted by the security software.

oldManInFL

FYI, updates from within StreamFab do work! The problem appears before the prompt by Windows to allow for the update to process.

Mackspower

PLEASE can this issue be fixed? Still broken at version 12.0.6.8. The log file is clearly reporting MD5 inconsistency errors
"The file's MD5 is inconsistent!, file=C:\Users\[user name]\Documents\DVDFab\DVDFab12\Temp\update\unzipTemp\LiveUpdate.exe, md5=PTàâ"

Another log file attached, please open it and read the errors. :-(

Mackspower

FYI, updates from within StreamFab do work! The problem appears before the prompt by Windows to allow for the update to process.
oldManInFL

Nope. You can launch DVDFab with full administrative permissions and the OTA updates still fail. This is not a permission problem. It is related to the MD5 hashing operations as clearly shown in the log files that have submitted numerous times regarding this issue.

Mona

PLEASE can this issue be fixed? Still broken at version 12.0.6.8. The log file is clearly reporting MD5 inconsistency errors
"The file's MD5 is inconsistent!, file=C:\Users\[user name]\Documents\DVDFab\DVDFab12\Temp\update\unzipTemp\LiveUpdate.exe, md5=PTàâ"

Another log file is attached, please open it and read the errors. :-(

Mackspower

The MD5 inconsistency errors were because the MD5 file in your installer is not the same as the one we released.

The developer wants to remote access your PC to check it out. Please let me know If you are willing to do that.
Please contact me through Online chat regarding the remote access, the online chat is available Monday to Friday, time zone UTC +8.

Mackspower

The MD5 inconsistency errors were because the MD5 file in your installer is not the same as the one we released.

The developer wants to remote access your PC to check it out. Please let me know If you are willing to do that.
Please contact me through Online chat regarding the remote access, the online chat is available Monday to Friday, time zone UTC +8.
Mona

Hello - no, I do not want to allow remote access to my computer. However, I would be happy to provide whatever logs, zipped directories etc, the developer would need.

I am only using the OTA updates or directly downloading the off-line installer. If the hashes don't match, isn't that a source issue? Anyway, happy to help but no remote connections.

Mona

FYI, updates from within StreamFab do work! The problem appears before the prompt by Windows to allow for the update to process.
oldManInFL

We tested with Norton 360 Security On, and could not duplicate.

Mona

Hello - no, I do not want to allow remote access to my computer. However, I would be happy to provide whatever logs, zipped directories etc, the developer would need.

I am only using the OTA updates or directly downloading the off-line installer. If the hashes don't match, isn't that a source issue? Anyway, happy to help but no remote connections.
Mackspower

We are not sure from which version the incorrect MD5 problem happens, according to the developer, there was a problem with a certain version, but it was not because of the MD5, and that problem has been fixed thereafter.
So the suggestion here is to do a complete uninstall of DVDFab 12, maybe use a third-party tool like CCleaner to remove all related files, and then download a fresh offline version from our website to see if the issue can be fixed in the future version.

rdgrimes

@oldManInFL and @rdgrimes
The developer checked your log files and in both of your cases, the Plcore.dll got changed which resulted in the online update failure.
And the developer suspected that your installer before the update was not from DVDFab website.
Do you still recall where you download it? If yes, please offer us more info, so that we can get the same one to try to duplicate the issue, so as to correct it.
Thank you for your cooperation again.
Mona

How many different ways do we have to tell you that the problem is sourced to YOUR update. Prior to the issue, I only ever used the live update route, so where ELSE could it have come from? Has somebody hacked your web server?

Anyways, doing a full uninstall and fresh install seems to have resolved this, for now.

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