HBOMax not Max not working

CptZosimus

I am unable to download content from Max what was HBOMax after logging in using my credentials I am getting this error.

"The Video Stream detected is DASH MPD format, which is not supported by YouTube Plus downloader yet"

I did not select a YouTube Plus downloader I selected HBOMax and logged into my MAX using my HBOMax credentials

zapt

I've tried clicking on two different items (movie and TV episode). Both try to add it to the queue using the DRM MPD downloader rather than the HBOMax or Max downloader. (I have only the three free trials on DRM MPD, but a lifetime subscription to the HBOMax downloader. Regardless, the DRM MPD downloader fails.) On Shazam!: Fury of the Gods, for example, the Cancel, Add to Queue, and Download Now dialog box refuses to exit after you click one of the buttons, and there is a failure dialog box behind it.) Selecting Add to Queue does add it to the queue, but then fails to download it ("Failure accessing video from the streaming website" error message).

The big issue appears to be that--although we're being successfully transferred to the MAX site and logged in by clicking the StreamFab HBOMax icon--the link to the correct downloader isn't happening and DRM MPD doesn't work.

Notes

1. If I perform the same action in Microsoft Edge, I'm transferred from HBOMax, automatically logged into the new MAX, and the same selected movies plays correctly in the browser.)
2. StreamFab should now have a separate Max icon to take us directly to the right site and downloader.

DeadPixel

Sounds like we will have to wait for an update to fix

KidJoe

You were likely re-directed to the MAX web site. Using the "current" (maybe old soon??) HBOMax downloader in Streamfab doesn't work on MAX yet.

When I tried to log into HBOMax, it told me that MAX was here, re-directed me and logged me in. Using StreamFab, it takes me to the MAX page, and yes, it tries to download using MPD downloader and that doesn't work.

Now that the new MAX page is live, we need to wait for the developers to work on it and fix StreamFab so it works with Max. I have no idea how long that will take.

PS: You can subscribe to MAX via Amazon channels and download from StreamFab's Amazon downloader. You'll be able to also use those credentials to log into the MAX web site and app, so you'll be able to watch using the Max app on Roku/FireTV/AndroidTV and later download from Max if/when FAB fixes Streamfab.

tomolo

HBO Max works for me,they won't change to just MAX until 2024 in Scandinavia + other European countries, they haven't given an exact date yet. So HBO MAX + Discovery+ are separate.

KidJoe

HBO Max works for me,they won't change to just MAX until 2024 in Scandinavia + other European countries, they haven't given an exact date yet. So HBO MAX + Discovery+ are separate.
tomolo

Yes, my understanding is the change happened in the USA and US Territories/region. BUT not rest of world yet, that will happen in phases.

It will be interesting to see if FAB keeps the existing HBOMax downloader, and adds a MAX Downloader for those regions who have converted. OR if they change the current HBOMax downloader to be MAX (meaning those who haven't converted yet might be out of luck).

Chameleon

If they get it working and that's a big "if", it will only be Max, all other countries will be out of luck if Max is not enabled in their country. Use Amazon Prime for Max, or HBOMax, that will work. But then again they will have to get Amazon Prime working properly also.

zapt

6.1.2.4 update is out. No fix yet.

zapt

I have to ask... Why redirect US users to a StreamFab downloader (DRM MPD) that clearly fails to work with Max? From a customer service standpoint, it would be better to just display an Under Construction-type error message rather than having us log in every day to see if maybe the problem has been fixed.

jpp72

I have to ask... Why redirect US users to a StreamFab downloader (DRM MPD) that clearly fails to work with Max? From a customer service standpoint, it would be better to just display an Under Construction-type error message rather than having us log in every day to see if maybe the problem has been fixed.
zapt

StreamFab is built to recognize specific domains. If they don't recognize the domain, then it tries to find an MPD or a M3U8.

HBO Max module recognizes hbomax.com but not max.com. So when it detects a video from max.com, it tries with DRM MPD or DRM M3U8.

There is no problem to fix. They basically need to add a new module for Max. Just like when there used to be just HBO Go and then HBO Max launched. Because both were/are available simultaneously, they created a new module for HBO Max.

Logic dictates that they should create a Max module for US customers while other regions can keep using the HBO Max module.

This will 100% be in the release notes so there is no need to "keep trying" every new version if there is no mention in the release notes.

jpp72

If they get it working and that's a big "if", it will only be Max, all other countries will be out of luck if Max is not enabled in their country. Use Amazon Prime for Max, or HBOMax, that will work. But then again they will have to get Amazon Prime working properly also.
Chameleon

What do you mean by they will have to get Amazon Prime working properly?

I have had no issues downloading from the Max Amazon Prime Channel.

As for the Max module, i am not holding my breath cause all the problems they have with getting 1080p. Competitor released a version supporting Max 5 days ago but right now, it's 720p with shit audio and no H265. If that's where they are at, i don't even want to think about what it's gonna be in SF

MrGrackle

Competitor released a version supporting Max 5 days ago but right now, it's 720p with shit audio and no H265. If that's where they are at, i don't even want to think about what it's gonna be in SF
jpp72

They did? I'm still seeing daily posts there asking about support or reporting it not working.

jpp72

They did? I'm still seeing daily posts there asking about support or reporting it not working.
MrKrawk

I just tried 10 minutes ago and it works just fine. But at 720p and 66kbps Stereo.

In Any case, if you still want to use StreamFab's HBO Max downloader and don't care about subtitles, just connect to a VPN and go nuts.

I tried NordVPN Argentina and Brazil and AR doesn't work but BR does...

I'd love to know if any or the Nordic countries have English subtitles so i could use a VPN from there instead...

jpp72

So i just tried Finland and they do have English subtitles but the catalog is much smaller. They don't even have a Last Chance section

jasonxz

Funny....StreamFab is advertising a "MAX" downloader that was in 6.1.2.3 but, afaik, it doesn't work.

CptZosimus

Any Idea when MAX Module will be available?

Down2Earth

Any Idea when MAX Module will be available?
CptZosimus

Posted earlier......

DVDFab Forum - Streamfab and HBOMax

Ozzie

So now that HBO changed its name again we need a new module? Guess they changed more than a name. Mine is HBOMAX which then sends you to the MAX website but none of those movies work with streamfab.

Cats4U

This has been well established in other recent posts here on this forum. It has been implied by Wilson.Wang that this will be corrected in the next update release.

Ozzie

This has been well established in other recent posts here on this forum. It has been implied by Wilson.Wang that this will be corrected in the next update release.
Cats4U

That statement was made 2 updates ago. At least on the Mac version 2 updates ago. I am up to version 6.1.2.5 released today with the same issue and I see more streamers are adapting the DASH MPD format that is killing the app. MAX last week for me and now Peacock.