Hello Team.I am a very long-time member but first-time poster. Been with DVDFAB since the beginning. I recently jumped into StreamFab and have been greatly enjoying it except for on little problem, I can't download from Netflix. I've uninstalled and reinstalled, I've cleared the cache and yet I get the same old pardon the interruption error D7121-1331.Streamfab version 6.1.4.8 and beyond that I'm on a brand-new 13th Gen Core I9 with 64GB of Ram running Windows 11 Home Version 23H2. I opened a ticket today and I am aware there are other threads but they go back a ways and their tips didn't help me so here I am. Any help would be appreciated as there is a lot of Netflix on my list. ThanksLiefy

Hello Team.I am a very long-time member but first-time poster. Been with DVDFAB since the beginning. I recently jumped into StreamFab and have been greatly enjoying it except for on little problem, I can't download from Netflix. I've uninstalled and reinstalled, I've cleared the cache and yet I get the same old pardon the interruption error D7121-1331.Streamfab version 6.1.4.8 and beyond that I'm on a brand-new 13th Gen Core I9 with 64GB of Ram running Windows 11 Home Version 23H2. I opened a ticket today and I am aware there are other threads but they go back a ways and their tips didn't help me so here I am. Any help would be appreciated as there is a lot of Netflix on my list.ThanksLiefyLiefy001do other movies download ok or is it just 1 title ??do the videos play in your normal browser ?from what i could find D7121-1331 - This title is not available to watch instantly. ' This error message means a setting on your browser stopped Netflix from playing.

Hi and thanks for the response, I've tried dozens of different titles, some old, some new just to make sure there wasn't an issue with some new DRM with the more recent titles. From the little I've found out it has something to do with the browser that's built into Streamfab not being on the approved browser list for Netflix. I have been able to play the same titles on Chrome, Edge and Firefox without issue. Nobody else seems too be having this problem so I'm also wondering if it's not related to Windows 11 since I'm on a new computer and it's not so common yet. I appreciate your help and any further assistance you can offer.

Please wait for the upcoming version and then try again, thanks.

Hey JPM102,Thanks for reaching out, I don't have the ad supported netflix but it sounds like we're both encountering the exact same error. I'm new to Streamfab Netflix has never worked for me. Can you tell me what version of Windows you're running? Thanks

Hi Mona,I did just update to 6.1.4.9 tonight and the problem has not been resolved. Please advise when I might expect to see this fixed. Thank you,Liefy

Hi Mona,I did just update to 6.1.4.9 tonight and the problem has not been resolved. Please advise when I might expect to see this fixed.Thank you,LiefyLiefy001did you reboot your computer after applying the update ??

Hello October262,I hadn't originally but I have not rebooted the computer and no luck, problem still not resolved. I'm open to any further assistance you may be able to provide.Thanks,Leify

Hello October262,I hadn't originally but I have not rebooted the computer and no luck, problem still not resolved. I'm open to any further assistance you may be able to provide.Thanks,LeifyLiefy001try logging out of Netflix, clear your cache - cookies & site data,restart streamfab and log back in to Netflix and see if you still have issues downloading movies.

Hi,I'm runnng Windows 11 on two different machines, one desktop and one laptop. Both have StreamFab installed. I did a full uninstall of StreamFab on the desktop, including manually removing StreamFab directories to ensure the cache was cleared followed by a clean re-install, then re-logging back into NETFLIX. The NETFLIX issue remains.

Pardon the Interruption

jpm102

I don't use a VPN and never have. StreamFab was working fine until recently with the UK NETFLIX service without using a VPN. I'm sure the developers will be able to see the problem from the log.

Chameleon

I'm having the same problem as Liefy001. I am running the latest version of StreamFab, released today (6.1.4.9).

When I try and add a NETFLIX show to my download queue, the file is briefly analysed by StreamFab before a NETFLIX error screen appears in the background stating:

Pardon the interruption.
This title is not available to watch instantly. Please try another title. - 1044
Error Code D7121-1331

Things that may be relevant:
I'm using the UK NETFLIX site
I'm using the ad-supported plan.

This has previously worked fine until about a week ago. Now every show I try and add to the queue produces the same error, even shows that downloaded successfully a few weeks ago.

I've attached my StreamFab log file. Looking at the log, it appears there's a problem dealing with the ads on the ad-support plan:

licensedManifest/playapi-ADS_STREAM_LEVEL_REQUEST_DISALLOWED: Stream level request for serving ads is no longer supported

Any help much appreciated. Thanks.
jpm102

You need to upgrade to the no advertisement subscription. The 6.99 plan will not work anymore.

jpm102

The original poster - Liefy001 - has the same issue but they are not on the ad-supported NETFLIX subscription plan.

Liefy001 - do you still have the issue? If so, then it must be something other than the ads that's causing the problem.

MrGrackle

I am successful with Netflix still.
Although I see the error screen (briefly) every single time I click on something to download, the download still does work.

Liefy001

Hello Everyone,

Thank you for your responses. I have indeed tried clearing the cache and cookies. I even went so far as doing a complete uninstall and reinstall removing all the directories as one of you suggested. I have Netflix without ads, and I have tried a VPN all of which have yielded no results. Inferring from Mona's post I'm wondering if this is a known issue the is being worked on if so Mona can you give us an update or timeline? Lastly @MrKrawk I wish I had your luck, mine sticks on the error, I don't even get a screen to choose settings for the download. Thanks for all your help, Guys. If anyone knows more or gets any further, please post up.

Thanks,

Liefy

october262

Hello Everyone,

Thank you for your responses. I have indeed tried clearing the cache and cookies. I even went so far as doing a complete uninstall and reinstall removing all the directories as one of you suggested. I have Netflix without ads, and I have tried a VPN all of which have yielded no results. Inferring from Mona's post I'm wondering if this is a known issue the is being worked on if so Mona can you give us an update or timeline? Lastly @MrKrawk I wish I had your luck, mine sticks on the error, I don't even get a screen to choose settings for the download. Thanks for all your help, Guys. If anyone knows more or gets any further, please post up.

Thanks,

Liefy
Liefy001

might try checking your security & firewall software to
check and see if something is blocking netflix from downloading.

Liefy001

Hey October262,

I appreciate the idea, but I have no security software running at all and have had no problem downloading from any of the other services like Hulu, Amazon etc. If it were an issue with a firewall or security settings it would stand to reason it would block everything not just Netflix right? I appreciate your help, reach out if anything else comes to mind.

Liefy

Wilson.Wang

https://dl.dvdfab.cn/download/streamfab_x64_6145beta_2023_11_15_19_32_01_dev_nf_adstest_15bff21f.exe

Hi,

Please try the test version for the problem.

Wilson

jpm102

Hi,

Updated to latest version of StreamFab (6.1.5.0) when prompted to update. Tried downloading some shows from NETFLIX, but still getting the NETFLIX error screen stating:

Pardon the interruption.
This title is not available to watch instantly. Please try another title. - 1044
Error Code D7121-1331

StreamFab's "Analyzing video URL" pop-up appears for a brief period but then disappears. No download options screen presented.

After seeing the BETA version in the above post, I completely de-installed StreamFab again and re-installed the BETA version.

Tried downloading a few shows from NETFLIX, but mostly with the same result - log file attached. The only show that I can successfully download is the movie "The Vow", albeit only at 960x540. Sadly, I'm not a Channing Tatum fan and unfortunately everything else I try doesn't get past the analysis stage.

I have no issues downloading from other streaming sites (Amazon Prime Video UK, Channel 4, Disney+ UK). The problem is only with NETFLIX.

StreamFab website still states that NETFLIX module supports the ad-supported service and Wilson made no mention of it being unsupported in his post, so assuming that's not the cause of the problem.

Any help much appreciated. [ATTACH]n433027[/ATTACH]

october262

Hey October262,

I appreciate the idea, but I have no security software running at all and have had no problem downloading from any of the other services like Hulu, Amazon etc. If it were an issue with a firewall or security settings it would stand to reason it would block everything not just Netflix right? I appreciate your help, reach out if anything else comes to mind.

Liefy
Liefy001

are you sharing your account with anyone else in your house hold ??
try logging out of netflix and waiting a couple of hours and wait for netflix to reset.
see this thread post #2 - https://forum.dvdfab.cn/forum/software-support-english/youtube-to-mp3-youtube-video-downloader/393779-pardon-the-interruption

jpm102

I don't share my NETFLIX login details. If I access NETFLIX via Chrome on the same PC as StreamFab I can view all NETFLIX content without issue. When I attempt to download a show via StreamFab I receive the "Pardon the interruption" message (with the exception of "The Vow" movie which I can download albeit in a low resolution via SF).

Wilson.Wang

Hi,

Please try the new test version and tell me the result, thanks!

https://dl.dvdfab.cn/download/streamfab_x64_6145beta_2023_11_16_17_20_35_dev_nf_adstest_feffc1d1.exe

Wilson

jpm102

The latest test version in post #24 has fixed the problem with NETFLIX. The 'Pardon the interruption' screen still appears in the background whilst the video is analysing but once the analysis is complete the download options window appears as normal. I am now able to download from NETFLIX without issue.

Many thanks Wilson.

Dreamz07

Installed the patch from post #24. The pardon screen comes up and goes but only resolution option I get to download is 720x480. I am trying to download Lone Survivor from Netflix. See the log please. Thanks.

MrGrackle

The latest test version in post #24 has fixed the problem with NETFLIX. The 'Pardon the interruption' screen still appears in the background whilst the video is analysing but once the analysis is complete the download options window appears as normal. I am now able to download from NETFLIX without issue.

Many thanks Wilson.
jpm102

Yay! I am not going to try it to see if it breaks it for me. So now your version works like mine.

Liefy001

Hello everyone, I'm sorry to say the above solutions are still not working for me. I don't share my Netflix account with anyone, but I logged out anyway, still no luck. Tried updating to both versions in message 20 and 24 but no luck there either. Mine still goes to an immediate pardon the interruption error without anything else popping up, after a few seconds of analyzing. I'm glad this is on the radar and I'm hoping for a real fix in the near future. Let me know if you have any questions for me or if I can help in any way.

Thanks,

Liefy

october262

Hello everyone, I'm sorry to say the above solutions are still not working for me. I don't share my Netflix account with anyone, but I logged out anyway, still no luck. Tried updating to both versions in message 20 and 24 but no luck there either. Mine still goes to an immediate pardon the interruption error without anything else popping up, after a few seconds of analyzing. I'm glad this is on the radar and I'm hoping for a real fix in the near future. Let me know if you have any questions for me or if I can help in any way.

Thanks,

Liefy
Liefy001

try disconnecting your computer from your home internet,
and connect you cellphone to your computer and use cellular data and see if you can download from Netflix

Liefy001

Hey october262,

By chance I just switched ISP's three days ago. I went from Comcast to Google Fiber and the problem still persists. Do you think switching the ISP would accomplish the same thing you were thinking by running off cell phone data? If not, I'll try the cell phone, let me know what you think.

Thanks,

Liefy

october262

Hey october262,

By chance I just switched ISP's three days ago. I went from Comcast to Google Fiber and the problem still persists. Do you think switching the ISP would accomplish the same thing you were thinking by running off cell phone data? If not, I'll try the cell phone, let me know what you think.

Thanks,

Liefy
Liefy001

yes, try cellphone data and see what you get.

Liefy001

Hey october262,

Tried cell phone data, no change, it still isn't working. Let me know if you have any other ideas.

Thanks Anyway,

Liefy

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