Subtitles don't work

hide4u

https://www.amazon.co.jp/gp/video/detail/B0CKRY7LYP/

The source have some subtitles and I select those for download (remux mode).
But downloaded file seems having no subtitle on playback.

Germania

Because I've no access to amazon.co.jp (no Oppenheimer @ amazon.de) ..
.. I can't say anything without your StreamFab.log

Change your VIP - Preferred Settings "Video Format"
Try mp4 or change mkv (mkvtoolnix) to ffmpeg - info

Otherwise try with "remux to srt" if subs ok

and check if subtitle included but not auto selected

Stan001

Like Germania said I would just save them as separate srt.

Although I have yet to have an issue with Amazon remuxing using either mkv or mp4, but again it may help to change between different formats in case one is causing the issue.
My main setting now for most is mkv (FFmpeg).
Also, check what you use as a player, plex fully supports all types of srt whether remuxed or separate and so does VLC player.
MediaInfo can be helpful in showing what the files all contain and if they have srt to start with.

hide4u

Thanks Germania, Stan001.

I tried the newest 6202.
But the result is same.

I selected some subtitles, but downloaded file seems having no subs data.
My player (GOM) says no subs data.

Tried several cases,
mkv format
srt output
remux
all the same.

I think SF program has bug at handling subtitles on Amazon (JP).

Germania

You tried the same title (Oppenheimer) ..
.. what about subs with other titles (tried english only?)

Your log contains:
[code][Critical]: "[DownloadControlAmazon]" transformXmlToSrtSubtitle failed, retry
[Info]: [DownloadControlAmazon]" strSubtitlePath not exist : " ..
[Critical]: "[DownloadControlAmazon]" QFile::copy failed.[/code]
btw: with the 42 MB Manifest (!) I get only:
272 streams, with 10 basic streams, 262 audio streams, 0 subtitle streams

I don't know a way to dl subs from amazon without access to the title

Germania

If you really need the subs and dl with SF fails ..
.. you can install Tampermonkey or Greasemonkey in your Browser
and try: Amazon Video - subtitle downloader

hide4u

SF team, I would like you to investigate this case.
Not fixed yet on 6203.

hide4u

Not fixed yet at 6217.

The source has some subtitles but downloaded file has no subtitles.
Is this SF problem ? Please check and fix.
Here is Log, including 2 samples.

amazon @JP
https://www.amazon.co.jp/gp/video/detail/B0D58KR42S/
https://www.amazon.co.jp/gp/video/detail/B0CKRY7LYP/

hide4u

Still not fixed at 6224.
Please, please deal with this.

Stan001

You seem to be all over the place in what you're trying to do.
I don't see anything about how you tried to download the subs.
Did you try both remux and Extract to SRT file? You should definitely try Extract to SRT to see if you get error(s).
If trying Extract to SRT file or if you already downloaded, you can use option Subtitle Only.
Also, if using Extract to SRT do you get an error or what happens?

NOTE, not all Amazon movies have srt, but it's a very short list. Although I use Amazon US it might be the JP sites has fewer selections that have srt.

If you can't get it working, then the only other thing is telling SF support that you're having these issues on the JP site.
Click to go to > Feedback/Support

As there is no issue in US and I have NO access, nor would anyone else, unless they also use Amazon JP site.

ALSO note the reply by Germania (here) it seems to indicate some of what you tried may have not had srt available.