StreamFab Offline Installer crashes

rytomi

The new version of StreamFab 6.2.1.5 came out and I'm trying to install it on my machines. The first two had no problem, but on the 3rd I forgot to exit StreamFab first and the installer popped up and then just crashed. Now I am unable to get the StreamFab installer to run on that machine. It pops up and asks for the UAC elevation, then the StreamFab installer window briefly shows (for less than a second) and then vanishes. This problem does not occur for the other products like DVDFab. I have followed the uninstall process, but the offline installer still will not run.

Install log shows no error and is attached. I've also attached a screenshot of the logged error in the event viewer.

rytomi

Install Log

rytomi

I went back through my offline installers. 6.2.1.4 wouldn't run either, but strangely enough I was able to install 6.2.1.3. The installers for 6.2.1.4 and 6.2.1.5 still do not run after successfully installing 6.2.1.3. The live update will not download either, it immediately fails without trying.

Kevlar

Hi there, are you using a VPN? Have you tried restarting your computer and see if updating will work?

rytomi

Hi there, are you using a VPN? Have you tried restarting your computer and see if updating will work?
Kevlar

I am not using a VPN, however my internet is very slow as all I can get in my location is a cellular Wi-Fi hotspot (4G). This is why I use StreamFab to download as my internet is not good enough to stream reliably in real-time.

I tried restarting when it initially did not work, and again after the install and again after the successful install of 6.2.1.3. The installer for 6.2.1.5 will not run on this machine.

Sebastian001

Never use the update function within the program. Please note the topic on the start page regarding reinstallation.

Sebastian001

https://forum.dvdfab.cn/forum/streamfab-support/streamfab/451029-how-to-do-a-clean-install-of-streamfab-windows

rytomi

https://forum.dvdfab.cn/forum/streamfab-support/streamfab/451029-how-to-do-a-clean-install-of-streamfab-windows
Sebastian001

Yes, as I've mentioned, I followed the uninstall procedure. The installer for 6.2.1.5 still doesn't run, though strangely enough I was able to install 6.2.1.3.

october262

Yes, as I've mentioned, I followed the uninstall procedure. The installer for 6.2.1.5 still doesn't run, though strangely enough I was able to install 6.2.1.3.
rytomi

what windows version is your computer running ???

rytomi

duplicate post

rytomi

what windows version is your computer running ???
october262

This system is running Windows Server 2016 (Windows 10 based).

october262

This system is running Windows Server 2016 (Windows 10 based).
rytomi

did you try disabling your antivirus software & firewall software ???

rytomi

did you try disabling your antivirus software & firewall software ???
october262

Firewall is always disabled. AV cannot be completely disabled easily but has an exclusion for all DVDFab software. It is the built in Windows Defender, nothing extra installed and is not triggering.

october262

Firewall is always disabled. AV cannot be completely disabled easily but has an exclusion for all DVDFab software. It is the built in Windows Defender, nothing extra installed and is not triggering.
rytomi

try installing the non x64 version - https://forum.dvdfab.cn/forum/streamfab-support/streamfab/457631-new-streamfab-6-2-1-5-is-released-january-17-2025

Cats4U

Redownload the x64 version and run a CRC check on it.

MD5: c28cde1166723429d4981e971b8842f4
SHA1: de7b355e2387e77025683d7520cdb39f5278686c
CRC32: 958e8d10

I wouldn't trust that hotspot. If you are getting buffering on your real-time streaming, that says a lot about the quality of your Internet.

AllNight

Internet quality doesn't seem to be what's at play for him at his current point, as he can't even get the installer to run.

Cats4U

Internet quality doesn't seem to be what's at play for him at his current point, as he can't even get the installer to run.
AllNight

???? If he can't download a working, valid, installer, the installer is not going to work. Furthermore, when the installation is being done, there is interaction between the installer and the SF server.

rytomi

Redownload the x64 version and run a CRC check on it.

MD5: c28cde1166723429d4981e971b8842f4
SHA1: de7b355e2387e77025683d7520cdb39f5278686c
CRC32: 958e8d10

I wouldn't trust that hotspot. If you are getting buffering on your real-time streaming, that says a lot about the quality of your Internet.
Cats4U

Yes, my internet is crap. The CRC is good and installs on other machines.

rytomi

try installing the non x64 version - https://forum.dvdfab.cn/forum/streamfab-support/streamfab/457631-new-streamfab-6-2-1-5-is-released-january-17-2025
october262

Uninstalled the 6.2.1.3 x64 (not fully, only via the uninstaller), downloaded the 6.2.1.5 x86, and interestingly enough it installed fine.
I then uninstalled the x86 (again only by uninstaller) and then tried the same 6.2.1.5 x64 installer again and now it magically works.
Something definitely wonky in the installer code, but I have 6.2.1.5 installed now, so whatever.

As a curious test, I tried reproducing the same result and it was easily reproduceable. It seems if the offline installer is run when StreamFab is still running, the installer crashes and messes with something that won't let it run again afterwards no matter how much I try even without StreamFab running or installed anymore.

Sebastian001

I don't know how you got the idea to run the offline installer while Streamfab is still running. It's just rubbish!

We gave you instructions.

Step 1) Completely uninstall the program, removing every bit of residue.

Step 2) Just reinstall it using the downloaded file. It's very easy. It's basically two steps.

I suspect you didn't do step 1 of the cleanup correctly at the beginning and there were still residues.