Need help figuring out how to download programs from ESPN+

tilu3303

ESPN+ is listed among the numerous activated VIP Services, but I can't figure out how to get anything to download. I'm guessing I can't download anything that's "Live", but there are literally thousands of On Demand shows available for a limited time (basketball games seem to stay up about 30 days). Can anyone please explain how it "should" work so I can see it I'm doing something wrong?

october262

ESPN+ is listed among the numerous activated VIP Services, but I can't figure out how to get anything to download. I'm guessing I can't download anything that's "Live", but there are literally thousands of On Demand shows available for a limited time (basketball games seem to stay up about 30 days). Can anyone please explain how it "should" work so I can see it I'm doing something wrong?
tilu3303

play the video, is there an orange download button in the lower left corner of the screen ??
if yes, then just click on the orange download button to download the video. if the video is live then
you will need to wait until the live stream has finished and the replay put up before it can be downloaded.

tilu3303

Okay, thanks. When I do what you describe, SF seems to be grabbing what it needs to generate manifests and adds to program to the queue. However, when I click on the Ready to Download button I get various responses, none of them actually performing a download. Most of the time the downloading progress bar opens up and within a second or two it fails with the statement "Failure to retrieve video playback information, please contact us for assistance". Then a small windows pops up titled "ESPN Plus Downloader" showing the event I'm trying to get and three buttons at the bottom titled "Cancel", "Add to Queue", and "Download Now" - just like I was in the ESPN tab starting the play a show.

october262

Okay, thanks. When I do what you describe, SF seems to be grabbing what it needs to generate manifests and adds to program to the queue. However, when I click on the Ready to Download button I get various responses, none of them actually performing a download. Most of the time the downloading progress bar opens up and within a second or two it fails with the statement "Failure to retrieve video playback information, please contact us for assistance". Then a small windows pops up titled "ESPN Plus Downloader" showing the event I'm trying to get and three buttons at the bottom titled "Cancel", "Add to Queue", and "Download Now" - just like I was in the ESPN tab starting the play a show.
tilu3303

try clearing your cookies & cache folders reboot streamfab and retry ESPN+ again.
if downloads still fail, then please post the streamfab log files for further help.

tilu3303

I exited StreamFab, deleted the StreamFabTemp folders, restarted WIndows (W10Pro), and then started StreamFab. In the ESPN+ folder I queued up a few more programs, and the error was the same.
I don't see how to clear the cookies and cache folders for the SF browser.
Which log files do I post and where do I post them?

october262

Which folders are considered the cookies and cache folders that SF uses?
tilu3303

see this thread - https://forum.dvdfab.cn/forum/streamfab-support/streamfab/406299-location-of-streamfab-log-files-cache-and-a-suggestion

tilu3303

Thanks - that was very helpful!
I cleared the cache with SF not running and then started it. I tried several programs that had been put in On Demand recently and they all failed as I described prior. I've zipped the log files together and attached the zip file.

tilu3303

Update - Rain said there is a known issue with ESPN+ and the developer is working on it.

tilu3303

I still haven't seen any progress made on downloading from ESPN+ and my support ticket has apparently been removed. I'm beginning to wonder if anyone has EVER had any success downloading with ESPN+.