6.2.1.6 Fandango at Home fails to Analyze

KidJoe

@Wilson.Wang
StreamFab Windows 6.2.1.6
Location USA

Using the new Fandango at Home module, everything fails to analyze. When I go to My Movies, then select a movie I own, I get the popup saying "analyzing" which dissapears, and I have "Analyzing Failed" in the lower right

Using the refresh button, or trying other movies results in the same.

I've tried several titles that I own, and have even tried some "free to view", and all fail the same way.

Log attached.

KidJoe

This may be unrelated but looking at the LOG it appears that Fab is looking for /_platform_specific/win_x64/widevinecdm.dll under the Appdata\Local\CEF path and not being able to copy to the Temp/Cache/WidevineCDM paths.

Its looking for: C:\Users\[user]\AppData\Local\CEF\User Data\WidevineCdm\4.10.1610.0\_platform_specific\win_x64\widevinecdm.dll

But what that doesn't exist, its really :\Users\[user]\AppData\Local\CEF\User Data\WidevineCdm\4.10.1610.0\widevinecdm.dll

Its also looking for _platform_specific\win_x64\ under each version in the TEMP/CACHE folder, but they too don't exist.

Manually creating those paths, and copying the DLLs doesn't help. While it resolves the errors in the log on StreamFab start, it doesn't fix Fandango At Home's analyze problem.

Cherokee

Everything fails to analyze on Fandango for me as well. Attaching log file

Germania

@KidJoe
I can't test your three movies (need to rent) ..
.. but analyzing a free movie works for me after ad

Ignore the widevine messages - outdated widevine are useless

In your log I noticed invalidSessionKey
[code][Critical]: slotRecvTextMsg msg : "_type=lightDeviceLoginResult&errorDescription=Invalid+or+expired+sessionKey&status=invalidSessionKey" m_requestType : 1[/code]

btw: I can't move the selection dialog popup

Taz23

@KidJoe

It tries to reproduce the content, only this way it performed the analysis and I was able to perform the download in some tests I did.

Germania

Everything fails to analyze on Fandango for me as well. Attaching log file
Cherokee

jpp72

@KidJoe

It tries to reproduce the content, only this way it performed the analysis and I was able to perform the download in some tests I did.
Taz23

If you are using Google Translate, try using DeepL instead because the "It tries to reproduce the content" doesn't make sense, to me anyway.

KidJoe

....

In your log I noticed invalidSessionKey
[code][Critical]: slotRecvTextMsg msg : "_type=lightDeviceLoginResult&errorDescription=Invalid+or+expired+sessionKey&status=invalidSessionKey" m_requestType : 1[/code]

btw: I can't move the selection dialog popup
Germania

I tried logging out of Fandango and back in, still fails to analyze.

Any suggestions on how to get rid of that error?

Cherokee

Doesn't work for me Germania. Nothing does. This is as bad as Record Fab.

Cherokee

Okay. here is something. If I do NOT use the new Fandango app and just browse to www.vudu.com, login and pick the same movie and let it use MPD it works.

Germania

I tried logging out of Fandango and back in, still fails to analyze.

Any suggestions on how to get rid of that error?
KidJoe

No sorry, I don't know why it works for me ..
.. perhaps because I never rented anything.

Only series need a second try:

CoFuZeD

I tried using the trial 3 downloads. I was able to analyze a (free) video (I hit the analyze button after starting the video), but nothing happens after that. It goes to the MPD download queue and sits there waiting to download. The Downloading icon says it's downloading, but the it's doing nothing in the queue. It doesn't work at all with any of my paid videos.

Also, once I tried to cancel the download (hit the x or close that tab), it reopens the tab and continues to download... infinitely... I continue to try to close it, and the tab reopens ad infinitum...

KidJoe

I tried using the trial 3 downloads. I was able to analyze a (free) video (I hit the analyze button after starting the video), but nothing happens after that. It goes to the MPD download queue and sits there waiting to download. The Downloading icon says it's downloading, but the it's doing nothing in the queue. It doesn't work at all with any of my paid videos.

Also, once I tried to cancel the download (hit the x or close that tab), it reopens the tab and continues to download... infinitely... I continue to try to close it, and the tab reopens ad infinitum...
CoFuZeD

Did you got to Fandango using the new Fandango at Home download module? Or did you put the URL in the address bar, and thus trigger the DRM MPD downloader?

radiah

I logged in using the Fandango button on the VIP screen. I was able to rent and download three movies as well as one that I had purchased last year. I purchase them through FireFox and then for downloading, I login with SF. There is a short analysis period, like for Amazon, and then the download starts. It works as advertised here for me. I am in the US and not using a VPN.

0xFeedBeef

Going through the module seems to work for me too- and bitrates are actually rather good.

CoFuZeD

Did you got to Fandango using the new Fandango at Home download module? Or did you put the URL in the address bar, and thus trigger the DRM MPD downloader?
KidJoe

When I pasted the URL in the address bar... it brought up the video, and analyze failed.

When I use the download module and select the video... analysis also fails.

I tried on 2 different installations (one Windows Pro the other Windows Home)... both fail.

Both are inconsistent... it seems the only way I got it to even analyze was after a restart of the application. But after that, nothing works... and I have to restart the application again.

**Note: I deleted the temp folder to see if that helped - It did not.

I also removed and reinstalled the application, and that also did not help.

FredH

@Wilson.Wang
StreamFab Windows 6.2.1.6
Location USA

Using the new Fandango at Home module, everything fails to analyze. When I go to My Movies, then select a movie I own, I get the popup saying "analyzing" which dissapears, and I have "Analyzing Failed" in the lower right

Using the refresh button, or trying other movies results in the same.

I've tried several titles that I own, and have even tried some "free to view", and all fail the same way.

Log attached.
KidJoe

Exactly the same behavior for me. Log attached.

KidJoe

Germania

Tried that same movie. Got the same issue, and same expired token error in my log.

I guess I'll wait and hopefully we'll hear something after the weekend .

jpp72

No issues here with free content.

All i did was play the movie, waited for the ad to finish, and then clicked the analyze button.

When i started the download, it took quite a long time in the analysis phase before starting the download.

I can't help but notice that Germania and I rarely (never?) have issues if it works for some but not others. We both do "clean" installs because we always start with a brand new StreamFab install folder.

So those of you with issues, you may want to try the same, very simple steps:

Make sure StreamUpdate is not running
Rename StreamFab folder to StreamFab6216
Install with the offline installer, making sure to only have Accept User License and Start StreamFab checked.

I am not saying this will solve your issue but that what we both do and we usually don't have problems.

0xFeedBeef

@Wilson.Wang there seems to be a glitch in 1080p selections: things that can be purchased and are "free with ads" can be selected as 1080p like Bionic Woman TV series (provided they are tagged HDX), however, things that are just "free with ads" but can't be purchased like Rush (2008) TV series, or 300 million Years TV serires only get selected as HD despite playing in 1080p in the built-in browser and being tagged HDX.