I purchased the Amazon downloader at the weekend to get a rental that I wanted to keep as I had used the trial 3 uses in the past and all had works great, so this time I went ahead and purchased.Although I could stream it in my browser fine, I just kept getting the analysis failed error and it bouncing back to the home page. I tried all the troubleshooting — logging in and out, closing the program down and relaunching it and even rebooted the computer too just in case and the error still persisted. As I had just purchased it I put in for a refund as per the refund policy it’s within the 14 days (this was within 24 hours of purchasing) and the technical issues are clearly not going to be solved any time soon as I can see now going through the forum this seems to be an ongoing issue. However, all I’m getting back from the agent Rain is “thank you for your patience our team is aware” — I feel like I’m basically being told to wait so then they can say it’s past the 14 days. I’ve insisted I want my refund and I’ll keep an eye on updates and if it’s resolved I’ll purchase in the future.Is there any way to get help with not getting the run around in the support tickets? I was helped out with an issue earlier this year by Mona who sorted it so quickly but Rain is just giving me the copy and paste response.

literally four posts below yours: https://forum.dvdfab.cn/forum/streamfab-support/streamfab/469384-uk-analysis-broken

And Amazon was glitching today https://www.heise.de/news/Amazon-Web-Services-Globale-Stoerung-10778963.html (german)

It was the weekend that I tried and I know that post is below mine as I said I looked on the forums after buying it when it was glitching to see was there troubleshooting I could do. I just think it’s unreasonable to expect someone to pay for something broken when I’m well within the refund timeframe.

You don't even report the problem in sufficient detail, how exactly do you expect anyone to help?https://forum.dvdfab.cn/forum/streamfab-support/streamfab/433509-how-to-post-issues-in-the-streamfab-section

I said what’s happening — it’s showing “analysis failed” and bouncing back to the home page. How is that not enough detail? That’s the error— it’s not giving a code and as I said it was playing in my browser fine. I also explained the steps I took to try and get it to work so I don’t see why you’re commenting that I’m not giving details when I have in my first post.

Sounds like you're affected from the A/B test - see link in post #2If the developer (and I) don't have the new layout, there's nothing to testbecause SF works fine with "old" layout - dl finished 10 seconds ago.And I don't know how SF would react to two differently designed websites.

2 Days ago Prime video update title page UI and some APIs so streamfab is brokenNot working for me in india

"Analysis fail" can happen for a multitude of reasons, but since as you patently CBA to read, I've highlighter the pertinent part for you:-

I understand that and thank you for being polite about your response. My main question for this thread was, has anyone who is having these issues successfully got a refund as it could be long over the 14 days before a solution is found and I don’t think it’s reasonable to expect people who can’t use the program to pay for it if they’ve just got it and request a refund within the time. Also, it’s not that I CBA linking files, I don’t have access to them at the moment and wanted to make a thread asking for advise. There’s no need to be rude.

2 Days ago Prime video update title page UI and some APIs so streamfab is brokenNot working for me in indiajiagharaHere is my StreamFab.log filehttps://drive.google.com/file/d/1ph4UZAkPA4HEe3coMew5xh4BWSkubD62/view?usp=sharingi upload file in google drive because i was getting error here : StreamFab.logYour file of 1.29 MB exceeds the limit of 683.6 KB.

Amazon Downloader Not Working

Germania

So if there’s nothing the developer can do as it’s nothing they can control, should I pass this on in the support ticket then?
dizziepanda

I can't tell if the dev has access to an account that has the changed layout ..
.. but if not, there's nothing the dev can try to fix it until them.

The problem is probably well known by now, but it can't hurt
for SF to get an overview of the number of people affected.

dizziepanda

I’ve only dealt with Mona before when I needed to refund a programme and purchase a different one, she was very understanding and just sorted it but Rain just sends the same thing over and over. Even though according to their own refund policy I should be entitled to get the refund. I wish you could get someone else to look at it

theresay

Okay, it looks like there is a major AWS outage worldwide, affecting not only Amazon but many other services as well. There's nothing we can do but wait this out.

Amazon Outage : r/amazon https://share.google/wfsk4m7zZz1SFEjsS

simchris

Massive AWS outage today affecting everything running on AWS. Amazon US still glitching as of 10am PDT Monday.

dizziepanda

I can't tell if the dev has access to an account that has the changed layout ..
.. but if not, there's nothing the dev can try to fix it until them.

The problem is probably well known by now, but it can't hurt
for SF to get an overview of the number of people affected.
Germania

I understand if it’s beyond their control it’s not their fault, I even said I’d keep an eye for updates and would purchase again when/if it can be fixed. I don’t think users who just bought it should be forced to keep a program they can’t use.

—-

I was testing this on Saturday though and it wasn’t working then, which I believe was before this outage.

MrKrawk

Site is back working again, but I cannot see anything beyond episode 25.
I'm sure that with the new API, that will be the bigger fish than the old API 25 episodes issue returning again.

Edit: 0xfeedbeef/Jpp72's easy mod gets around that issue.

Stan001

For refunds, go to member center and select refund. There should be a few options to select refund.
My refund is grayed out as it's long past the 14 days

Or by submitting a ticket selecting refund or by the purchased product in members center.

I never tried any option, but one other one that was stated is to email them and be direct you want a refund.
service@dvdfab.cn

Last option is going to your CC and dispute the charge on software purchased and not working.

As for Amazon move on .....

dizziepanda

Yes I’ve done those ways and Rain gave the “wait and see” responses but I might send an email in a few days if I’m not being listened to because I’m not being forced to keep a program that isn’t working.

thanks for the advise and help everyone!

Stan001

Okay, it looks like there is a major AWS outage worldwide, affecting not only Amazon but many other services as well. There's nothing we can do but wait this out.

Amazon Outage : r/amazon https://share.google/wfsk4m7zZz1SFEjsS
theresay

The outages have spread: https://www.pcmag.com/news/internet-outage-takes-down-amazon-att-disney-plus-t-mobile-verizon-more

"As of 12:30 p.m. ET, total global Downdetector reports have topped 9.8 million, including 2.7 million+ in the US."

MrKrawk

I understand if it’s beyond their control it’s not their fault, I even said I’d keep an eye for updates and would purchase again when/if it can be fixed. I don’t think users who just bought it should be forced to keep a program they can’t use.

—-

I was testing this on Saturday though and it wasn’t working then, which I believe was before this outage.
dizziepanda

One can be pretty sure the new API issue will be fixed.
Even if it's a new interface, wouldn't the logs help fix it for those that have it?

simchris

US systems coming back online as of 2:30pm PDT/PST. Whew!

dizziepanda

One can be pretty sure the new API issue will be fixed.
Even if it's a new interface, wouldn't the logs help fix it for those that have it?
MrGrackle

only if one of the developers is able to reproduce the issue — and it seems random as to who can and can’t access it. I would consider making a new Amazon account but I have a feeling that new users probably get the new API.

Germania

I would consider making a new Amazon account but I have a feeling that new users probably get the new API.
dizziepanda

I created a new Amazon/PrimeVideo account (30 day trial) in Europe (not Germany)

and I get the default (old) layout, that still works with SF

As a result, I now have 4 out of 4 accounts with the old layout.

Ergo: It is random, so it has nothing to do with the age of the accounts.

dizziepanda

It’s baffling. Unfortunately the film I wanted is only available in the US Amazon

october262

It’s baffling. Unfortunately the film I wanted is only available in the US Amazon
dizziepanda

what movie is it ??

Germania

It’s baffling. Unfortunately the film I wanted is only available in the US Amazon
dizziepanda

"It is random" means that it has nothing to do with the country either

one user in Germany affected - I'm not
one user in India affected - I'm not

Your log did not mention a film - it was the series that I tested in post #17

dizziepanda

I see, sorry. I assumed when I said rental people would know it’s a movie as I don’t think you can rent series, you have to purchase the episodes or full seasons.

i tested it with a series too that was streaming free, The Summer I Turned Pretty and I got the same error so it’s not the film I was trying. It’s a paid one just, not free streaming, Queen of Manhattan. I only wanted it as an actor I’m a fan of has a role in it which I why I did the rental and not purchase. It’s past the time now though as that was Saturday and I can’t access it anymore since the 48 hours have passed.

The baffling part was the way it’s just at random that people are picked for the new API I know it’s just anyone, anywhere. I just don’t know if me making another Amazon US account would make a difference is all I meant. Because it’s not streaming on the Europe or UK sites.

Germania

Queen of Manhattan
dizziepanda

You can get it for free with some US or CA Library Cards at Hoopla ..
.. but there it's only offered in 360p

but you can also rent for $5.99 at plex.tv or fandango.com

dizziepanda

I’ll have to try and see can I get those working for sure — I already spent the 5.99 to rent it and I’ve never used Plex or Fandango so I don’t know which module I’d use to grab it in 1080p.

Hoopla I was looking into but I don’t have an account as it says you need a library card.

edit: Rain replied to my refund request and again just the copy and paste thanks for your feedback (it wasn’t feedback I was asking for a refund) and said that a fix is meant to be coming in an update this week. So fingers crossed it does.

Wilson.Wang

For Amazon download problem, please try the new test version and tell me the result, thanks!

https://dl.dvdfab.cn/download/StreamFab_x64_6259_4f090f1f.exe

Wilson

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