No more downloads from Disney

pino

Hi everyone,

I’m using StreamFab version 7.0.1.3 and have recently run into an issue with Disney+ that affects multiple series.

Problem Description:
When analyzing a series, the process starts and finishes unusually fast, but no files are found. The download then fails completely — nothing gets added to the queue.

Affected Content:
This is not limited to a single title. I tested several series and they all show the same behavior. As a specific example:

Series: Castle
URL: https://www.disneyplus.com/de-de/browse/entity-30fb4e12-5a72-4fe6-85ff-ddb5e88d1a65

Status: Season 1 and part of Season 2 were downloaded successfully before. From a certain point onward, the download now fails.

Observations:
Analysis completes without any error message, but suspiciously fast
No file format, resolution, or language options are presented
The issue affects multiple Disney+ titles, not just one

Germania

pino

It looks exactly the same for me in Germany

[Info]: [CWV.Disneyplus] get root m3u8 failed, retry. strData : <HTML><HEAD> <TITLE>Access Denied</TITLE> .. [Critical]: [default] void __cdecl DRMDownLoaderMetaPlusWidget::setCefControl(class CefControl *) getSupportVideoVersionInfo failed [Critical]: [default] void __cdecl DRMDownLoaderTryOutDialog::SLOT_getMedia(class QString,int,int) getMediaInfo failed

Deleting cache and relogin change nothing

Stan001

Might be location?
Might be certain episodes?
Might help to delete StreamFab.log and recreate the issue and then attach the log here.

I’m in the US and saw no issue.

Annorei

In the selection window, after analyzing the results, I’m always told that the desired resolution isn’t available and no language options are displayed (the field remains empty and no selection is possible).

If I ignore this and try to download anyway, SF aborts the download.

Has Disney changed something again?

Stan001

There was just a post above …

I checked several movies and shows, and they worked.
I am in the US. So location is the first thing, plus if using a VPN, I use no VPN while using SF.

So others would need the locations tried. Maybe a movie name or two or a show and a screenshot might help, also.
A newly created streamfab.log also may help; attach it to a post here in the community.

alltiallomejl

From Europe all works fine here … all resolution and subtitles download fine.

simchris

No issues here in US, noVPN, noads account.

Z:_VIDCAPTURE\Disney+\Kung Fu Hustle.mkv
Format : Matroska
Format version : Version 4
File size : 4.39 GiB
Duration : 1 h 38 min
Overall bit rate mode : Variable
Overall bit rate : 6 351 kb/s
Frame rate : 23.976 FPS
Title : Kung Fu Hustle
Description : KUNG FU HUSTLE perfectly blends original comedy and explosive martial arts action. Creative and imaginative characters slam together in a comic blend of Quentin Tarantino meets Jackie Chan in a film that goes beyond the limits of mere comedy.
Encoded date : 2026-02-24 22:57:23 UTC
Writing application : mkvmerge v92.0 (‘Everglow’) 64-bit
Writing library : libebml v1.4.5 + libmatroska v1.7.1
Cover : Yes
Cover description : cover.png
Cover type : Cover
Attachments : cover.png
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 38 min
Bit rate mode : Variable
Bit rate : 6 093 kb/s
Maximum bit rate : 12.7 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.123
Time code of first frame : 00:00:00;00
Stream size : 4.21 GiB (96%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 1 h 38 min
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 181 MiB (4%)
Title : Mandarin
Language : Mandarin
Service kind : Complete Main
Default : Yes
Forced : No
Dialog Normalization : -22 dB
compr : -0.28 dB
mixlevel : 105 dB
roomtyp : Small
dialnorm_Average : -22 dB
dialnorm_Minimum : -22 dB
dialnorm_Maximum : -22 dB
Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 1 h 31 min
Bit rate : 3 b/s
Frame rate : 0.036 FPS
Count of elements : 196
Stream size : 2.60 KiB (0%)
Title : English
Language : English
Default : Yes
Forced : No
Image
Type : Cover
Title : cover.png
Format : PNG
Format/Info : Portable Network Graphic
Compression : Deflate
Muxing mode : Attachment
Width : 400 pixels
Height : 225 pixels
Display aspect ratio : 16:9
Color space : RGB
Bit depth : 8 bits
Compression mode : Lossless
Stream size : 113 KiB (0%)

Dado29

Croatia, no VPN, working fine

pino

The issue affects Disney+ Germany (DE region) specifically. Additionally, I’ve tested movies as well — same result. So it seems to affect the entire Disney+ catalog, not just specific series.

I’ve also tried the following without any success:

Clearing cache and cookies
relogin
Full reinstallation of StreamFab
Changing download preferences

streamfablog-part.txt

54kB

stehohrhase

Here also - No Video and No Audiotrack.

bricks

If you change your location from Germany to Poland, for example, everything works.

pino

bricks

Right now there’s no way for me to switch locations — no VPN with enough bandwidth.

pino

Connected to a VPN for testing: Video and audio tracks are displayed again.

Will there be a fix?!

Germania

pino Will there be a fix?!

The problem can probably only be fixed by Disney
and not by SF, since there is no SF error.

Looks like all access from Germany (also VPN) is blocked by D+ ..
.. same account, same cache and without SF restart works fine for me via VPN Switzerland

pino

Germania

It’s strange …all VPN connections (Mullvad servers) are blocked by Disney+, unless you use a German one!

Can you verify this?

Germania

pino Can you verify this?

I’ve currently no Mullvad account ..
.. but I know it’s not good for unblocking Geo-Blocked content (because detected)

Looks like mostly NordVPN + SurfShark Servers work if outside Germany.
Is even blocked from Germany with Cloudflare WARP.

AcidDream

pino thanks. using this server worked. i am living in FFM but have to use this FFM server as workaround.

pino

Germania I’ve currently no Mullvad account ..

I meant whether you can resume downloads with your VPN (not mullvad) again if you use a German server?
I can’t explain the fact that downloads without a VPN from Germany don’t work, while a VPN connection with a German server works again.

Germania

pino I meant whether you can resume downloads
with your VPN (not mullvad) again if you use a German server?

I haven’t found a German VPN server yet (tried three different provider)
where the D+ analysis is successfull (even if playback works)

However, this is not necessary, as the German catalog
must be available throughout the EU -> info

pino .. while a VPN connection with a German server works again.

Perhaps your Mullvad Server is (wrong) detected outside Germany
(de-fra-wg-003 is owned by Mullvad)

pino

Germania the German catalog
must be available throughout the EU

Should be, yes!

Germania detected outside Germany