Disney+ downloads failing

daniel.brunson

Earlier today, around 2:30pm EST Streamfab using the Disney module began spitting out error code 10302. I logged out of D+ and cleared the history, cache, temp, and log folders (the last one was a mistake since they were needed for this). Restarted Streamfab and the issue continued with the same error code. I downloaded the latest version and re-installed, but the issue continues, again same error code. Video analyzes without problems and is even added to the queue without issues. Download speed tops out at 7-9kbytes and after 1-2 minutes the error appears.

Edit/Update: It’s no been 48hrs since my original post (2 days). Still encountering the same error code when trying to download. I’ll try again in another two days.

StreamFab 7.0.2.1, Windows 10 (Win x64), USA
Container: MP4
Video Codec: H264 Main
Video Bitrate/resolution: 1920×1080
Audio Profile: EAC3
Audio Channels: 2.0 both 5.1
Audio Language: English

0xFeedBeef

daniel.brunson I’m getting similar intermittently but not on all downloads, it’d put it down to a transient D+ outage

simchris

Working for me in US, no VPN, full no-ads account, GoogleDNS; Win11 PRO.
However, using 4K Dolby Vision, Atmos. MKV format.
Peak 72MB/sec.

AI answer: Based on common Disney+ troubleshooting, Error Code 10302 is typically related to connection issues or authentication errors when trying to cast content via Chromecast.

You might try logging out; then clear cache/temp. then login to D+ again. I had to do this last week and they sent me an email code to login, and not use password, which was first for me.

daniel.brunson

simchris I tried the login code and the password, but neither helped.

0xFeedBeef

update: I’ve emptied the queue, re-added titles, and they download fine

Stan001

It was probably an issue on Disney+'s end, even though it did not affect all.

Reddit had a few reports, and now it seems reports stopped.

ekelly1973

I am getting this error code as of this morning in the UK. Worked fine yesterday but problems today.

plexmoose1

I have also been having this problem for a few days now. I initially mentioned it in the thread about an issue with Discovery+ because at first it was just giving me a “failure to analyze” pop-up, but then it started giving me this issue instead. Downloads very slowly for about 1 minute, then gives error 10302 for it and in the case of a show, all the other episodes waiting to download as well. If it’s a show StreamFab crashes entirely a second later, but if it’s a movie it doesn’t crash, just gives the error. It went back to not even letting me analyze anything at all yesterday, but today I can analyze again… just can’t download because of the 10302 error.

I have given 24+ hours in between tries, I have cleared my cache and temp files, and have done a complete uninstall and re-install but nothing has helped.

I am in the US, using Windows, and have tried it on both versions 7020 and 7021. I sent a message about it with a log to support but haven’t gotten a reply beyond to make sure I can play things normally in a browser, which I can without any issues.

Edit: Just tried again and it gave the error then crashed, but I did get a log to upload. Also sorry for the long reply lol

streamfablog42126.txt

6MB

Germania

plexmoose1 I did get a log to upload

Multiple
[Critical]: [default] "QtDownloadTask::onError : errorString :Error transferring https://vod-dsc-na-west-1-lax1-dss.media.dssott.com
So it’s not an SF issue - the problem is your connection to D+

plexmoose1

Germania Oh okay, interesting. Sorry I’m not good at reading logs yet lol. Do you know why this might happen just on StreamFab then? I can stream from Disney+ just fine on other browsers still.

Germania

plexmoose1 Do you know why this might happen just on StreamFab then?
I can stream from Disney+ just fine on other browsers still.

Usually, you won’t notice in the browser if individual segments are missing
or if a specific selection isn’t available on the connected server ..
.. that’s when automatic quality selection kicks in

I can’t currently test .. but it looks like an problem in D+ CDN
Try to change DNS and/or use a VPN server near your location

mizu_ger1

I had similar problem. I logged in using my password and got constant errors when trying to download.
I logged out and logged in using the email code option and all is good again.

simchris

Had same issue last week, and clearing cache/temp files didn’t automatically solve it. I already have a no-ads, no VPN, Google DNS setup.

Logging out, then logging back in with email verification code, NOT my password solved it.

richard.ticona01

I’m joining this thread; I also have the same problem, and it doesn’t work by clearing the cache, logging into Disney with a code, or anything else. I’ve tried everything, and when it does analyze, it downloads at 24 kbps and then throws error 10302. I’ve already used a VPN and tried everything.

simchris

richard.ticona01
country, OS, SF version, type of account (ads/no ads), logfile error, what tried so far?
Have you tried clean install using the latest offline installer (link top of forum with release date); change DNS to Google or Cloudflare?

Stan001

We have an AI overview:

Disney+ Error Code 10302 is primarily associated with download failures in third-party streaming software, most notably StreamFab. It generally indicates a disruption in the download process, which can sometimes be resolved by clearing cache/logs, restarting the application, or updating to the latest version.
Troubleshooting Steps for Error 10302:
Clear Cache & Restart: Log out of the service, clear the cache, history, and logs within the software, and restart StreamFab.
Update Software: Ensure you are using the latest version of your downloader, as Disney+ updates often break older versions.
Check Forum Discussions: Check the DVDFab Community to see if others are experiencing the same issue, as this is often a temporary issue with specific downloader versions.
If you are using the official Disney+ app, this code is less common; instead, follow general troubleshooting like updating the app, checking the network, or restarting the device.

daniel.brunson

Stan001 Thank you for the post. I had already followed these steps, and nothing seems to work, including changing my DNS. I’m hearing from some people on Reddit that D+ recently updated their app, so the problem I’m experiencing may be in relation to that.

Oh, thank you for adjusting the tags. Still new at this forum and I couldn’t figure out how to do that.

0xFeedBeef

It’s still happening intermittently, so chances are it’s more of a D+ CDN issue than an SF issue…

rubent617

Coming here to chime in as well.
I havent been able to download from Disney for 2 days. i keep gettiong a 10302 error code for every video i try to download.
Ive tried
-Deleting Cache
-Deleting Logs
-Uninstall and reinstall
-Reinstall from and old installer and updating to recent version
-Reinstall from the new update file straight from website
-Logging out and back into Disney Plus

nothing is working and i keep getting the same error

simchris

Did you try changing your DNS as last resort?

daniel.brunson

simchris Yes, I tried changing my DNS. First to Google, and then a few minutes ago to Cloudfare but neither helped.