Streamfab Crashes When Selecting Episodes

steffen011279

Hello,

Streamfab crashes for me when I click the button in the downloader window to select additional episodes or a season.
This immediately triggers an error report and restarts Streamfab.
If auto-analysis is enabled and a single episode is selected, it can be downloaded or added to the queue. The download then works as expected.

Example link:

This happens with Netflix, Apple TV, and Wow.
Movies work everywhere, whether I add them directly or search for them via the browser. I’m logged in properly everywhere.

@Germania Do you have any ideas?

streamfab.log

427kB

Thank you very much

steffen011279

Sorry the Link
https://tv.apple.com/de/show/imperfect-women/umc.cmc.1w2rmpbqzt24879bt7109zgi6

Germania

I selected multiple epis “Imperfect Women” (it’s also in log) without issues ..
.. and I believe that this is related to the problem in log:

[Warning]: [app] "GetMediaInfo Open failed (E:/Eigene Dateien/Documents/StreamFab/StreamFab/Output ..

Can you try to use a different folder/drive (perhaps on c: for test only)

edit: also strange is
[Warning]: [app] streamdata: loadData can not read: "C:/Users/steff/AppData/Roaming/DVDFab/StreamFab/MediaDatabaseLocal" .. [Warning]: [app] [Load Downloading Record]: Taskdata Folder Not Exist, Use Temp Folder [Warning]: [app] [Load Downloading Record]: Open Index File Failed [Warning]: [app] [Load Downloading Record]: Open MetaData Folder Failed

steffen011279

Germania I moved the directory to C:, but unfortunately that didn’t change anything either.
I also completely uninstalled Streamfab and had it recreate the directories, but that didn’t work either.
I didn’t delete the registry entries.
My Documents folder is on E:, so it’s not on the SSD. But that’s never caused any problems.

Could you please test for me whether you can select an episode in the download window using the keyboard?
Use the Tab key to navigate to an episode and press the Spacebar to check the box.
I use a screen reader, and a few versions ago, accessibility was improved, especially in the download manager. The episodes weren’t accessible via the keyboard.
I suspect there might be issues there.

Thank you

Germania

steffen011279 Could you please test for me whether you can select an episode in the download window using the keyboard?

I tried to select “Imperfect Women” epis without mouse (using keyboard) ..
.. I see the focus only in Audio Language and Subtitle and can change all Download Settings.

Changing epi focus works for me with tab and with cursor keys up/down, select/deselect with space bar.
But without practice I have difficulties to confirm “Add to queue” or “Download Now”
so I miss underlined hotkeys after pressing Alt.

But no matter what I do, I couldn’t cause a crash.

steffen011279

Germania Thanks. If you can use the spacebar to check or uncheck the checkbox, it seems to be working for you.
Selecting the language and quality works for me too. But as soon as I check a checkbox, the error report gets sent. Is there a file for that somewhere? Maybe it has more information?
That’s really strange.

steffen011279

Germania I think I’ve narrowed down the issue. It must be related to the accessibility elements for screen readers that were fixed a while back.
There’s the “Select All” button. When I click it, I can load an entire series. That button has always been accessible. But if I check the box for Season 1—the button that was supposedly fixed—it crashes.

My bad for deleting the old offline installers the other day. But I still had a version where the accessibility issue had already been fixed. I installed it briefly to check, and I was able to select the episodes again without crashing.
Maybe it only happens when a screen reader is running.

Germania

steffen011279 it seems to be working for you

correct

steffen011279 the error report gets sent. Is there a file for that somewhere?

I am currently unable to cause a crash to check where the file is stored ..
.. but I think than there are new created directories in SF Temp

steffen011279

Germania That’s right, in the Temp folder.
But it’s only the log folder as a ZIP file that’s presumably being sent.
I still have one more authorization. I’m going to install SF on a laptop where it’s never been installed before; the error shouldn’t occur there.
I first noticed it with SF 7.0.2.2.
I then waited for version 7.0.2.3.

steffen011279

streamfab.log

30kB

Germania I’m at a loss.
I’m getting the same error on my laptop when installing Streamfab for the first time. I installed it, activated it, and logged into Apple TV. As soon as I try to check a box in the downloader, it crashes.
When auto-analysis is enabled, I can click “Download Now,” and then the preselected episode downloads.
I’ve also checked the network settings and reset the DNS on the router to Telekom’s settings to rule out an unreachable URL or something like that as a source of the error, but no.
Here’s the log file from the laptop.

Germania

steffen011279 Maybe it only happens when a screen reader is running.

That could also explain why the problem doesn’t occur for me.

I hope the support team can help you with this - I can’t

steffen011279

Germania I hope so too. Thank you so much for your help and for taking the time.

steffen011279

SF V7.0.2.4 still crashes for me whenever I try to select an episode in the Downloader using the keyboard.
I’ve tried this with every service—Netflix, Prime, Apple TV—on three different systems.
Support hasn’t responded yet.
I’d say the problem started with SF V7.0.2.2.
https://filebin.net/sqxc7ls63uvdiewm

streamfab.log

658kB

steffen011279

Great, but with SF V7.0.2.5 I still can’t download any series. No response from support and nothing is happening. Can this please, please be fixed?

streamfab.log

123kB

Wilson.Wang

0xFeedBeef

It crashed when using the screen reader.

steffen011279

Please install the test version and tell me the result.

https://dl.dvdfab.cn/download/StreamFab_x64_7025official_2026_05_18_18_44_39_utility_tool_dev_vs2019_wz_streameta_dev_vs2019_2876d601.exe

Wilson

steffen011279

@Wilson.Wang Could you please let the developers know? I have an idea where the bug might be.

This issue may be related to a Qt5 → Qt6 migration regression.
The accessibility implementation was likely originally adapted for Qt 5.x and partially broke after migrating to Qt 6.7.3.
The accessibility tree itself is still present (screen readers can read checkbox names),in the Downloader Window but the crash now occurs during accessibility state-change handling when the checkbox state changes.
This suggests that some Qt5-specific accessibility behavior or assumptions are no longer valid in Qt6.
In the downloader, there are checkboxes for seasons and episodes. The names are displayed correctly, but when you use the spacebar to toggle the checkboxes on or off, SF crashes when using a screen reader.

Please especially review:
•
custom accessibility code migrated from Qt5,
•
deprecated or changed Qt accessibility APIs,
•
object lifetime handling of QAccessibleInterface,
•
and accessibility event emission during checkbox state transitions.
The issue appears specifically tied to accessibility notifications triggered by checked / unchecked state changes while a screen reader is connected.
Qt6 accessibility behavior/documentation:
•
Qt Accessibility Overview
•
QAccessible Class
•
QAccessibleStateChangeEvent

I would really appreciate it, and I hope this information helps.
Thank you very much.

0xFeedBeef

steffen011279 is the screen reader/accessibility crash related/isolated to ATV part of SF, or does it affect the entire SF?

steffen011279

Wilson.Wang Sorry, I didn’t get a chance to test it until today. Thank you so much. It’s working perfectly again.

Wilson.Wang

steffen011279

Welcome, please let me know if you have any problem when using the screen reader.

Post closed.

Wilson