[Fixed in 7037] APPLE TV+ - FAILED TO OBTAIN ENCRYPTION KEY

CLV0780 · 2026-06-26T07:27:31+00:00

Never had an issue before, but alas. Tried downloading the latest episodes of Cape Fear, (S1E6) Star City (S1E6) and Sugar (S2E2) All three analyze, end up...

whb

MOD NOTE: do not take this as an indication that the problem is resolved, it is not! It’s a mere indication that you may have some luck downloading something (as is discussed in the thread following the “best answer”).

Since appropriate thread is locked, unable to report successful AppleTV+ downloads there. Just downloaded last week’s episodes of Star city (including forced English S/T) and Cape Fear.

0xFeedBeef

whb Thanks for the report.

0xFeedBeef

whb I’m still getting failures on GetKey for StarCity episode 106 with 7034 btw:-

[Info]: [CWV.CDownloadFile] OnRequestComplete, request status: 1 , error: 0 , response url: https://play-edge.itunes.apple.com/WebObjects/MZPlayLocal.woa/wa/fpsRequest
[Info]: [CWV.AppleTVv2] Get license data error,result is  {"streaming-response":{"streaming-keys":[{"id":1, "status":-1020}], "version":1}}
[Info]: [CWV.Base] license is NULL!
[Info]: [CWV.AppleTVv2] [CWVreqlicAppleTVV2] Get Key Exit, Result: Failed
[Warning]: [appletv.downloadcontrol.sd] [ERROR] GetCertificate: GetKey failed, error= 307
[Critical]: [appletv.downloadcontrol.sd] GetKey failed, error: 307

0xFeedBeef

0xFeedBeef Ok, so I did more “scientific poking,” results with 7034 for Cape Fear e 105:-

4K DoVi - good
4K HDR - good
4K SDR - fail like https://forum.dvdfab.cn/d/472765/27

@Wilson.Wang

Germania

0xFeedBeef I’m still getting failures on GetKey for StarCity episode 106 with 7034

Same for me

whb Worked for me on 7018.

No change for me - same with H264 SD (re-analyzed - and re-added to queue)

whb

Worked for me on 7018.

0xFeedBeef

whb did you get 4K or 1080p?

0xFeedBeef

Germania seems currently you can only get either pure DoVi or the HDR hybrid…

Germania

0xFeedBeef

It’s probably just a coincidence (?) ..
.. I can’t receive key for Cape Fear.s01e05 in DoVi or HDR either.

And I have to restart SF after every analysis
to re-analyse the same episode again.

0xFeedBeef

Germania
e 105 hdr is in the queue to dl atm…

You don’t need to restart, just analyse any movie (it’s fastest) and cancel that download when the options pop up, then you can go back to the series you actually want to download (should probably be a bug, and the same behaviour is in peacock downloader too)

upd:

Germania

I’ve tested four new episodes from last week
using all video codecs in SD and 4K ..
.. SF couldn’t dl a single one of them

I can’t be bothered with any more testing ..
.. I’m sticking to my manual SD downloads.

0xFeedBeef

Germania can you just do one more test (I wonder if that’s how I got the downloads to work)-

try downloading DoVi with 7018, then try 7034?

edit: just tried propeller, and that failed… seems temperamental…

Germania

0xFeedBeef

I had just deleted 7018 ..

So you mean adding it to the queue in DoVi
using 7018 and downloading it using 7034?

This works (for me) with Star City but not with Cape Fear

0xFeedBeef

Germania I did a full download with 7018 then 7034 started working… still couldn’t get SDR nor Propeller

rk-mks

Since Last week i can not download any new from AppleTV Site….

Any Ideas ?

Thank you

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