DVDFab 6.1.25 will not start on Win7

[TRoberts64]

Hey, sorry for your troubles. I had trouble too. Maybe not the same. My trouble started just right before I installed win 7, it was when they updated to the new version of DVD Fab 6.1.25. I think I have the older version that you have that runs, I purchased Blueray to Blueray on it and I had been getting the DVD to DVD part of it with updates where other people don't now, they have to purchase separatly. Finally a customer Service rep. told me reinstall the newest verision then go to where you need to go where if you buy or forget you key. Click on the get the key and have them to email you a newer version of key. In the drop down box click on 6x (all in one)and they will email you the version that you need. See if this works. Hope so.

[miked]

No joy.

I did the whole Revo uninstall/CCleaner thing again, then changed the location of My Documents back to the default C: drive. Then reinstalled DVDFab. Still wouldn't start. I also created a brand new Windows user profile, and tried again from scratch. No luck.

I have taken a screenshot of all my installed programs. If you will, take a look and see if anything jumps out at you that may be conflicting with DVDFab.

[miked]

Hey, sorry for your troubles. I had trouble too. Maybe not the same. My trouble started just right before I installed win 7, it was when they updated to the new version of DVD Fab 6.1.25. I think I have the older version that you have that runs, I purchased Blueray to Blueray on it and I had been getting the DVD to DVD part of it with updates where other people don't now, they have to purchase separatly. Finally a customer Service rep. told me reinstall the newest verision then go to where you need to go where if you buy or forget you key. Click on the get the key and have them to email you a newer version of key. In the drop down box click on 6x (all in one)and they will email you the version that you need. See if this works. Hope so.

Thanks, I have requested a new key. Will let you know if it works.

[maineman]

No joy.

I did the whole Revo uninstall/CCleaner thing again, then changed the location of My Documents back to the default C: drive. Then reinstalled DVDFab. Still wouldn't start. I also created a brand new Windows user profile, and tried again from scratch. No luck.

I have taken a screenshot of all my installed programs. If you will, take a look and see if anything jumps out at you that may be conflicting with DVDFab.

Darn it...I thought tli and you had this one nailed.
I'm not familiar with some of the apps, but nothing is jumping out at me.

Thanks, I have requested a new key. Will let you know if it works.

Hmmm, I thought you already did this following my post #7, but in re-reading your reply...I can't tell.

I'll keep smoking some gray matter...not many functional cells left at my age....
Hey, we'll keep plugging. Someone's gotta have the answer for this.

[bean55]

Tried a couple times on un-install and then clean and re-install and all worked fine.Not seeing anything on your app list that jumps out at me either.

I will keep playing around when time permits and maybe run across something.Hope you get this worked out, it's a great piece of software on a finally good OS.

[miked]

Thanks all for the help so far.

Hmmm, I thought you already did this following my post #7, but in re-reading your reply...I can't tell.

Actually, I meant to, and I had even requested a new key, but it got stuck in my spam box so I didn't get it and thus forgot about it.

Anyway, I did get a new key and tried it, and..... it didn't work.

Also, I found responses from DVDFab Support in my spam box (sorry I bad-talked them in an earlier post ). One response said to try a new key, the other asked what error messages I was seeing. I responded back saying there were no error msgs, and gave them all the details of everything I've tried up to this point. Hopefully they have some other ideas.

bean55, appreciate the effort of uninstalling/installing your copy of DVDFab, thank goodness it didn't crap out on you as well. Probably would have been the last time you tried to help out on a forum

[bean55]

bean55, appreciate the effort of uninstalling/installing your copy of DVDFab, thank goodness it didn't crap out on you as well. Probably would have been the last time you tried to help out on a forum

Your welcome

And no I would continue to help when I could and probably/hopefully would have found the issue and resolution.

I also have it on another machine, I bought 2 copies.

[tli]

No joy.

... changed the location of My Documents back to the default C: drive. ...

Bummer... How did you originally changed the location of 'My Documents' and how did you change it back? Note that even though the location is shown as 'My Documents', the actual path in Win7 is:

C:\Users\USERNAME\Documents\

I have taken a screenshot of all my installed programs. If you will, take a look and see if anything jumps out at you that may be conflicting with DVDFab.

Nothing obvious to me either as I'm also unfamiliar with many of these apps.

... I have looked for DVDFab logs, but cannot find any anywhere. ...

Still cannot find the DVDFab logs? Anything in the following default location?

C:\Users\USERNAME\Documents\DVDFab\Log\

With some log data, we might have a better clue as to where DVDFab is stopping.

With my default install of DVDFab, there are app files created in the following directory structure:

C:\Program Files (x86)\DVDFab 6\
C:\Program Files (x86)\DVDFab 6\BDMV\
C:\Program Files (x86)\DVDFab 6\CGP\
C:\Program Files (x86)\DVDFab 6\codecs\
C:\Program Files (x86)\DVDFab 6\Language\
C:\Program Files (x86)\DVDFab 6\Options\
C:\Program Files (x86)\DVDFab 6\Profiles\
C:\Program Files (x86)\DVDFab 6\Profiles\Readme\

C:\Users\USERNAME\AppData\Roaming\DVDFab\V6\

C:\Users\USERNAME\Documents\DVDFab\Log\

C:\Users\USERNAME\Documents\DVDFab\Temp\Raw\

Look familiar? Any difference? There should also be a ReportCrash folder in the Temp subdirectory.

Without more clues, I'm still just guessing that there might be some access control issue between DVDFab and Win7 in your setup.

[miked]

In order to move the default location of stuff like My Documents, My Pictures, etc., you can right-click the folder-->Properties-->Location, then change the location to wherever you want, which in my case I moved to an external hard drive. To change it back, there is a Restore Default button, which is what I did.

RE: the directory structure, everything under Program Files looks identical. But I don't have the C:/Users/USERNAME/AppData/Roaming/DVDFab directory or the C:/Users/USERNAME/Document/DVDFab directory. Not sure if that's actually a clue or just that the DVDFab.exe process doesn't stay running long enough to be able to create these directories.

One other thing that might be a clue, is that every time I try to run DVDFab, I get the User Account Control prompt "Do you want to allow the following program to make changes to this computer". I click Yes, and then the DVDFab.exe process starts and quickly dies. So I'm not sure if a good DVDFab installation typically invokes the User Account Control prompt or not. Most of my programs do not invoke that prompt, but a couple others do (Revo Uninstaller being one of them). I should note that my windows user profile is currently set as Administrator. I don't have any anti-virus software running, and my windows firewall is currently turned off.

[AGJ]

AppData is a hidden file that you need to unhide so in documents select organize and then click folder and search options, then click view and select Show hidden files, folders, drives. Then apply and OK, now you can see the appdata file along with other hidden files for DVDFab

[miked]

Yep, thanks. I can see the AppData folder, I was just saying that the DVDFab folder does not exist under AppData/Roaming.

[bean55]

If the UAC is popping up then it was not installed right, you should right click and install as administrator from the start.

The UAC will not pop up once it is installed right.

[miked]

I did install as admin. My login account is an Administrator account. Plus I tried manually setting the Run As Administrator prior to running the setup.exe.

[tli]

In order to move the default location of stuff like My Documents, My Pictures, etc., you can right-click the folder-->Properties-->Location, then change the location to wherever you want, which in my case I moved to an external hard drive. To change it back, there is a Restore Default button, which is what I did.

Good, you did it properly.

RE: the directory structure, everything under Program Files looks identical. But I don't have the C:/Users/USERNAME/AppData/Roaming/DVDFab directory or the C:/Users/USERNAME/Document/DVDFab directory. Not sure if that's actually a clue or just that the DVDFab.exe process doesn't stay running long enough to be able to create these directories.

Good point... Was there anything maybe under?

C:\Users\USERNAME\AppData\Local\DVDFab\V6\

or

C:\Users\USERNAME\AppData\LocalLow\DVDFab\V6\

One other thing that might be a clue, is that every time I try to run DVDFab, I get the User Account Control prompt "Do you want to allow the following program to make changes to this computer". I click Yes, and then the DVDFab.exe process starts and quickly dies. So I'm not sure if a good DVDFab installation typically invokes the User Account Control prompt or not. ...

This bothers me but I don't know how to fix this abnormal behavior. In my setup, the UAC consent dialog box only occurred the first time I started DVDFab after installation, and that's it. I concur with bean55's assessment.

Although this is not a recommended best practice, but as a test and last resort, you could try to uninstall DVDFab, disable UAC, reboot, reinstall DVDFab & check if DVDFab would start properly, then re-enable UAC, and reboot. This action may correct any potential installation issue that might not have configured the registry properly. Disabling UAC may--or may not--make any difference but you might give it a try as I'm out of ideas now.

[bean55]

I did install as admin. My login account is an Administrator account. Plus I tried manually setting the Run As Administrator prior to running the setup.exe.

You can try it as tli has suggested by turning UAC off, just make sure you turn it back on afterwards.

The big thing with Win 7 is that even though you are logged in under a administrator account when you want to install a program and you do not want to keep seeing that pop up you have to right click the install file and Run As Administrator.

You may be logged in as an Administrator but you are not an operating system administrator, to install system files.

Not sure I myself can explain it any better than that.but hopefully this helps some.