can not renew my registration

[nannee]

i am having a TERRIBLE time trying to renew my subscription!

i have changed my email since i first ordered the product

i do NOT have that email address anymore

i have submitted my new address
and have confirmed it with clicking on the email i received

i still can NOT renew my subscription because it does not recognize my new email
and
it wants to send renewal to my old email which i will NOT Receive

i do not have my invoice or order number to put in

can anyone PLEASE HELP ME ASAP!
thank you
kay

[AlienX69]

and see if this cures your issue.

[nannee]

re: 5 Open your registration file and copy the serial number

WHERE DO I FIND MY REGISTRATION FILE?

[maineman]

re: 5 Open your registration file and copy the serial number

WHERE DO I FIND MY REGISTRATION FILE?

Hi nannee, sorry for your trouble.
As you open Fab, on the upper right of the splashscreen, click on the ? mark icon. On the bottom (3rd down) of the dropdown, click on about.
Under lincensee, you'll see your license #.
Please pm (private message) Fengtao with this info along with your updated email. If you have your old email address (I don't care that it is not working), please include that as well.
You can also email him at Fengtao(at)dvdidle.com
Please replace (at) with @

Do not post this info on the forum.

I'll be happy to contact him and direct to this thread

[nannee]

Thanks!

thanks to everyone who helped
i am up and running now!
kay

[maineman]

thanks to everyone who helped
i am up and running now!
kay

Glad to hear it!