Despicable Me & Tron Legacy

[sfdchiefo]

I am having problems with Despicable Me and Tron Legacy (3D). I have tried two different new disc on both titles.The process starts OK on both movies but both stall at the same point on each movie. I am using version 8215. Log files are available if needed. If so should I copy and paste into this forum of attach and email. I will also provide any additional information I can to help. This is my first time to request assistance, so I'm unsure all that is needed.

[sfdchiefo]

Here are the log files for the last attempt of both movies. (sfdchiefo)

Tron Legacy

DVDFab 8.2.1.5 (2012/10/31 19:08:37)

0m 01.63s: GPUAccelerate: 12351
0m 01.63s: CUDA cap: 1
0m 01.63s: Support coreavc decode: 0
0m 01.63s: Graphics info: NVIDIA GeForce GT 640 : 5.0 : 2.1
0m 01.66s: Qt Translator file load success
0m 01.77s: Load config successful.
0m 01.99s: Init profile data driver sucessful.
0m 03.80s: Init GPU settings sucessful.
0m 03.80s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 03.80s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 04.03s: Config ExBar successful.
0m 04.03s: dvd2dvd have 8 elements.
0m 04.12s: dvd2mobile have 31 elements.
0m 04.69s: blu-ray2blu-ray have 4 elements.
0m 04.71s: blu-ray2mobile have 20 elements.
0m 05.06s: blu-ray23d have 7 elements.
0m 05.20s: blu-ray2dvd have 1 elements.
0m 05.22s: file2mobile have 30 elements.
0m 05.76s: file2dvd have 1 elements.
0m 05.77s: file2bluray have 1 elements.
0m 06.01s: Config work ui controls successful.
0m 17.53s: Init burn engine successful.
0m 17.61s: StartNotify successful.
0m 29.10s: opening drive E
0m 29.10s: opened i/o
0m 29.10s: got media type 15
0m 29.46s: got disc type 0
0m 29.47s: got max lba 24405119
0m 30.18s: type Blu-ray BDMV
0m 30.18s: volume label TRON_LEGACY_3D
0m 30.26s: aacs 1 bd+ 0
0m 35.13s: got discinfo
0m 36.02s: got bdmv
0m 36.03s: Vendor: hp
0m 36.03s: Product: BD-RE BH38L
0m 36.04s: Revision: E64C
0m 36.04s: Vendor specific:
0m 36.04s: AACS version: 1
0m 36.04s: Number of concurrent AGIDs: 1
0m 36.04s: Supports bus encryption: YES
0m 36.05s: Supports binding nonce generation: YES
0m 36.05s: Supports Hybrid discs: NO
0m 36.05s: got agid 0
0m 36.06s: sent host cert chal
0m 36.07s: got drive cert chal
0m 36.07s: BEC 1
0m 36.07s: DRIVE_VENDOR 0x0073
0m 36.09s: got drive key
0m 37.13s: got host key signature
0m 37.13s: verified drive signature
0m 37.13s: verified host signature
0m 37.15s: sent host signature and key point
0m 37.15s: got bus key
0m 37.16s: got agid 0
0m 37.18s: sent host cert chal
0m 37.18s: got drive cert chal
0m 37.18s: BEC 1
0m 37.19s: DRIVE_VENDOR 0x0073
0m 37.21s: got drive key
0m 37.21s: got host key signature
0m 37.21s: verified drive signature
0m 37.21s: verified host signature
0m 37.23s: sent host signature and key point
0m 37.23s: got bus key
0m 37.23s: got volume id
0m 37.24s: got volume id mac
0m 37.24s: volume id is correct
0m 37.24s: got vid
0m 37.64s: blu-ray 389988E08AE635C18A49474DBEECBFD695A00C2F
0m 38.60s: cert BEE=0x00 same
0m 39.24s: D 7369671C
0m 39.24s: got vuk
0m 39.25s: got agid 0
0m 39.26s: sent host cert chal
0m 39.26s: got drive cert chal
0m 39.26s: BEC 1
0m 39.26s: DRIVE_VENDOR 0x0073
0m 39.28s: got drive key
0m 39.28s: got host key signature
0m 39.29s: verified drive signature
0m 39.29s: verified host signature
0m 39.31s: sent host signature and key point
0m 39.31s: got bus key
0m 39.31s: got data key
0m 39.31s: got unit key 1
0m 54.54s: stream(27,3,0)/clip(27,3,6) infos are not the same, using clip info to regulate it.
0m 55.57s: got extended bdinfo
0m 55.57s: opened blu-ray
1m 54.95s: Blu-ray Copy: Main Movie
1m 54.95s: Source: E:/BDMV/
1m 54.95s: Playlist: 70
1m 54.95s: Chapters: 1 -> 21
1m 54.95s: TotalSize: 44547 MB
1m 54.95s: SourceSize: 44547 MB
1m 54.95s: RemoveHDAudio: 0
1m 54.95s: CompressToAC3: 0
1m 54.95s: OutputSize: 46100 MB
1m 54.96s: OutputDisc: BDMV
1m 54.96s: OutputTarget: BD50
1m 54.96s: OutputVideo: 1080p/i
1m 54.96s: 3DMode: Blu-ray 3D
1m 54.96s: info: enable bd copy(mode=1)
1m 54.96s: info: streams(4113.1,4352.1,4353.1,4354.1)
1m 54.96s: info: blu-ray copy begin (unit[elem[atomic[00228.ssif],atomic[00226.ssif]]])
1m 54.96s: info: processing source(00228.ssif)
27m 19.49s: info: processing source(00226.ssif)
90m 12.27s: filter:503.28
90m 12.27s: filter:503.08
90m 12.27s: fifo:60ac-503.28-0-1,block:415
90m 12.27s: fifo:60ac-503.28-4-1,block:0
90m 12.28s: filter:505.08
90m 12.28s: fifo:60ac-503.08-0-6,block:0
90m 12.28s: fifo:60ac-503.28-1-2,block:3125
90m 12.28s: fifo:60ac-503.28-2-2,block:529
90m 12.28s: fifo:60ac-503.28-3-2,block:529
90m 15.26s: user cancelled
************************************************** ************************************************
Despicable Me DVDFab 8.2.1.5 (2012/10/31 20:46:01)

0m 01.43s: GPUAccelerate: 12351
0m 01.43s: CUDA cap: 1
0m 01.43s: Support coreavc decode: 0
0m 01.43s: Graphics info: NVIDIA GeForce GT 640 : 5.0 : 2.1
0m 01.43s: Qt Translator file load success
0m 01.46s: Load config successful.
0m 01.58s: Init profile data driver sucessful.
0m 03.05s: Init GPU settings sucessful.
0m 03.05s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 03.05s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 03.21s: Config ExBar successful.
0m 03.21s: dvd2dvd have 8 elements.
0m 03.30s: dvd2mobile have 31 elements.
0m 03.85s: blu-ray2blu-ray have 4 elements.
0m 03.87s: blu-ray2mobile have 20 elements.
0m 04.23s: blu-ray23d have 7 elements.
0m 04.33s: blu-ray2dvd have 1 elements.
0m 04.35s: file2mobile have 30 elements.
0m 04.89s: file2dvd have 1 elements.
0m 04.91s: file2bluray have 1 elements.
0m 05.13s: Config work ui controls successful.
0m 09.27s: Init burn engine successful.
0m 09.34s: StartNotify successful.
0m 09.34s: opening drive E
0m 09.35s: opened i/o
0m 09.35s: got media type 15
0m 13.91s: got disc type 0
0m 13.91s: got max lba 24405119
0m 14.61s: type Blu-ray BDMV
0m 14.61s: volume label TRON_LEGACY_3D
0m 14.69s: opening drive E
0m 14.69s: opened i/o
0m 15.17s: got disc type 0
0m 15.18s: got max lba 24405119
0m 15.88s: aacs 1 bd+ 0
3m 41.82s: got discinfo
3m 41.82s: user cancelled
3m 41.82s: failed to open 1
4m 35.51s: opening drive E
4m 35.51s: opened i/o
4m 35.52s: got media type 15
4m 35.98s: got disc type 0
4m 35.99s: got max lba 23588223
4m 37.26s: type Blu-ray BDMV
4m 37.26s: volume label DESPICABLE_ME_3D
4m 37.29s: aacs 1 bd+ 0
4m 47.67s: Java protection is removed by StealthyClone anti-protection.
4m 47.76s: got discinfo
4m 47.92s: got bdmv
4m 47.93s: Vendor: hp
4m 47.93s: Product: BD-RE BH38L
4m 47.93s: Revision: E64C
4m 47.93s: Vendor specific:
4m 47.93s: AACS version: 1
4m 47.93s: Number of concurrent AGIDs: 1
4m 47.93s: Supports bus encryption: YES
4m 47.93s: Supports binding nonce generation: YES
4m 47.93s: Supports Hybrid discs: NO
4m 47.93s: got agid 0
4m 47.94s: sent host cert chal
4m 47.95s: got drive cert chal
4m 47.95s: BEC 1
4m 47.95s: DRIVE_VENDOR 0x0073
4m 47.97s: got drive key
4m 49.00s: got host key signature
4m 49.00s: verified drive signature
4m 49.01s: verified host signature
4m 49.03s: sent host signature and key point
4m 49.03s: got bus key
4m 49.04s: got agid 0
4m 49.05s: sent host cert chal
4m 49.06s: got drive cert chal
4m 49.06s: BEC 1
4m 49.06s: DRIVE_VENDOR 0x0073
4m 49.08s: got drive key
4m 49.08s: got host key signature
4m 49.08s: verified drive signature
4m 49.08s: verified host signature
4m 49.10s: sent host signature and key point
4m 49.10s: got bus key
4m 49.11s: got volume id
4m 49.11s: got volume id mac
4m 49.11s: volume id is correct
4m 49.11s: got vid
4m 49.22s: blu-ray 85D88DCF71643EF21D81F3B26F10D0B1E06AD7F4
4m 49.70s: cert BEE=0x00 same
4m 50.24s: D 80F49B9F
4m 50.25s: got vuk
4m 50.26s: got agid 0
4m 50.27s: sent host cert chal
4m 50.28s: got drive cert chal
4m 50.28s: BEC 1
4m 50.28s: DRIVE_VENDOR 0x0073
4m 50.30s: got drive key
4m 50.30s: got host key signature
4m 50.30s: verified drive signature
4m 50.30s: verified host signature
4m 50.32s: sent host signature and key point
4m 50.32s: got bus key
4m 50.32s: got data key
4m 50.33s: got unit key 7
5m 01.72s: got extended bdinfo
5m 01.72s: opened blu-ray
7m 37.53s: Blu-ray Copy: Main Movie
7m 37.53s: Source: E:/BDMV/
7m 37.53s: Playlist: 31
7m 37.53s: Chapters: 1 -> 21
7m 37.53s: TotalSize: 25867 MB
7m 37.54s: SourceSize: 24635 MB
7m 37.54s: RemoveHDAudio: 0
7m 37.54s: CompressToAC3: 0
7m 37.54s: OutputSize: 23000 MB
7m 37.54s: OutputDisc: BDMV
7m 37.54s: OutputTarget: BD25
7m 37.54s: OutputVideo: 1080p/i
7m 37.55s: 3DMode: Blu-ray 3D
7m 37.55s: info: enable bd copy(mode=1)
7m 37.55s: info: video encode mode(0), bitrate(28173), lr-encode(no)
7m 37.55s: info: streams(4113.2,4352.1,4355.1)
7m 37.55s: info: blu-ray copy begin (unit[elem[atomic[00028.ssif],atomic[00035.ssif]]])
7m 37.57s: info: h264_encode: encode param profile(2) level(41) bitrate(28173)
7m 37.61s: info: processing source(00028.ssif)
17m 39.16s: info: processing source(00035.ssif)
31m 15.52s: filter:503.14
31m 15.52s: fifo:605c-503.28-0-1,block:516
31m 15.52s: fifo:605c-503.28-3-1,block:0
31m 15.52s: filter:503.28
31m 15.53s: filter:503.19
31m 15.53s: fifo:605c-503.14-0-6,block:0
31m 15.53s: filter:505.08
31m 15.53s: fifo:605c-503.19-0-6,block:0
31m 15.53s: fifo:605c-503.28-1-2,block:4096
31m 15.54s: fifo:605c-503.28-2-2,block:699
31m 16.32s: info: group(elem[atomic[00028.ssif],atomic[00035.ssif]]) playtime(5688682 ms) source(25867 MB) request(22770 MB) real(3459 MB) bitrate(28173 kbps)
31m 16.34s: compress finished: groups request(22770 MB, 22770 MB) real(3459 MB) average_bitrate(28173 kbps)
31m 16.34s: user cancelled

[sfdchiefo]

How do you get anyone from DVDFab to respond to your request for help!!!!!!!!!!!!

[90312]

Have you filled out a support request here:

[sfdchiefo]

Thank you for your response. Again, I am new to the forum. I have sent, through the software, an email that was provided after the errors occurred. That was a couple of weeks ago. I then posted on this forum for assistance, with no response. I will keep the link you provided and if I incur any other problems I will use this medium. Thank you again for your assistance.

[90312]

This forum is a user helping other users based on experience forum. If no one in the user community has experienced the issue or knows how to resolve it you may not get a response. The developers do come here and offer expert advice regularly but I'm pretty sure don't see each and every post.

[CBR929]

Hi sfdchiefo
Please update to the latest version found here
If still having problems post your internal log for these movies using the latest version.
CBR929