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    Other Member Center question

    I'm logged into the Member Center and have two products listed.
    When I click Renew Products I get:

    No order paper in service
    You haven’t yet purchased any renewable product.

    When I click Upgrade Products I get:

    No order paper in service
    You haven't yet purchased any upgrade product.

    What does "No order paper in service" mean?
    Why are the products purchased not renewable/upgradeable?
    Thanks.
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