Other Member Center question

[dfuser]

I'm logged into the Member Center and have two products listed.
When I click Renew Products I get:

No order paper in service
You haven’t yet purchased any renewable product.

When I click Upgrade Products I get:

No order paper in service
You haven't yet purchased any upgrade product.

What does "No order paper in service" mean?
Why are the products purchased not renewable/upgradeable?
Thanks.