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Crashes when I try to exit program

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    #1

    Crashes when I try to exit program

    I installed Version 9.1.2.2 on Windows 8.1 64 bit and activated with my licence.

    Starting the program works fine and I can navigate within the GUI without problems.

    As soon as I try to exit the application or if I click on the "OK" button
    in "Common Settings" the application crashes and I get the message "DVDFab....has stopped working Windows is checking for a solution to the problem..."

    I can restart DVDFab but it acts as if I am starting it for the very first time.
    None of my settings are saved.

    Any ideas?

    Cheers,
    Mario
    Attached Files
    Last edited by mtechera; 01-10-2014, 07:29 AM.
    Tags: None
    #2
    I've not reproduce the crash issue.

    Does DVDFab crash every time when you exit DVDFab or click OK on Common Setting?

    Wilson
    Please post your logs the default location is:
    For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
    For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!

    Comment

      #3
      Yes every time I exit or use the OK button.

      Cheers,
      Mario

      Comment

        #4
        Try using compatibility settings for windows 7 for Fab.Make sure your drivers are up to date also.

        Comment

          #5
          Drivers are up to date.

          I also tried various compatibility settings on DVDFab.exe
          as well as "Run this program as an administrator".
          No joy.

          Always exactly the same behaviour.

          Comment

            #6
            Solved

            I did a re-boot and then a re-install.
            That solved it.

            Apparently the installation had not worked correctly due to some
            other programs running at the time of the original installation.

            Thanks and regards,
            Mario

            Comment

              #7
              Glad to see it's working for you now.

              Comment

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