Not working after latest update

[mka848]

Hi all,

I'm a happy user of both DVDFab8 and now 9, which have been working perfectly (v8 still is), until I recently upgraded DVDFab9 to new version (unfortunately I don't know what version I had installed before upgrading) - however it was with the "old style" UI, like DVDFab8 has.

DVDFab9 doesn't actually crash, when I launch it - however nothing happens, expect some center Square (the splash I pressume) is shown, but being completely White (as if DVDFab isn't painting the window).

If I press enter while have program in focus (seeing this White Square), it launches and if I press escape a few times it eventually exits - in what appears to be normal way.

The logs generated also doesn't seem to reveal anything. When starting application and seeing this White Square, two log files are generated,

dvdfab_internal.log looking like,


DVDFab 9.1.2.5 (2014/02/06 21:23:51)

0m 00.10s: App info: 2014-1-22
0m 00.10s: App info: 9.1.2.5 9125 Official
0m 00.10s: App info: client type 2.
0m 00.12s: Fabplay load: preload successful.
0m 00.17s: Fabplay load: Load successful.
0m 00.18s: Init process: Transfer settings successful.
0m 00.18s: info: fabcheck logpath= C:/Users/Mikael/Documents/DVDFab9/Log/
0m 00.18s: fab_check_gpu is running ...
0m 00.31s: fab_check_gpu run successful
0m 00.31s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 4
0m 00.31s: GPU check: GPUAccelerate-12351
0m 00.31s: GPU check: GPUAccelerate setting-8248, 8248
0m 00.31s: GPU check: CUDA cap-1
0m 00.31s: GPU check: Support coreavc decode-0
0m 00.31s: GPU check: Lighting shrink status-1, 1
0m 00.31s: GPU check: Graphics info: NVIDIA GeForce GTS 450 : 6.0 : 2.1
0m 00.32s: Init process: Load config successful.
0m 00.32s: Init process: Windows os type is 13.
0m 00.32s: Init process: command line in is
0m 00.40s: Reg check: Parse string: ( 1:0 )( OV:9125 )( BV:9123 )
0m 00.40s: Reg check: Option check status-Reduce one time.
0m 00.40s: Reg check: Option check status-Local
0m 00.40s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 00.40s: App info: language type ENU.
0m 00.40s: Reg check: Start get sys number.
0m 00.40s: Reg check: Serial number is: 20-cf-30-e8-0d-4b:08-00-27-00-8c-85
0m 00.40s: Init process: Init GPU settings successful.
0m 00.40s: Reg check: Connect type is: 1
0m 00.60s: Init preview: Begin init preview play engine.
0m 01.36s: Reg check: Times of connecting error is: 0
0m 01.36s: Reg check: Parse string: ( BV:9123
0m 01.37s: Reg check: Option check status-NewWork
0m 01.55s: Init preview: Init internal engine successful.
0m 02.16s: Burn engine: start init.
0m 02.26s: Burn engine: engine type-0.
0m 02.26s: Burn engine: writer count 1.
0m 02.26s: Burn engine: 0- F:\ [HL-DT-ST DVDRAM GSA-4167B DL13 (Ide)].
0m 02.26s: Burn engine: end init.
0m 02.33s: Profile Manager :: End Load Profile
0m 03.34s: Init process: Init setting page successful.

and fabcheck_internal.log looking like,
20:23:51:879 info: main: DVDFab - Fabcheck 1,0,2,5 - Thu Feb 06 21:23:51 2014

20:23:51:879 info: GetVideoCardInfoEx: - NVIDIA GeForce GTS 450
20:23:51:911 info: GetVideoCardInfoEx: - 6.0 - 2.1
20:23:51:957 info: gpuGetMaxGflopsGLDeviceIdDRV: device_count - 1 - cuda_api_version = 6000 -
20:23:51:957 info: gpuGetMaxGflopsGLDeviceIdDRV: bTCC - 0 - computeMode = 0 -
20:23:51:957 info: gpuGetMaxGflopsGLDeviceIdDRV: major = 2, minor = 1, clockRate = 1620000
20:23:51:957 info: gpuGetMaxGflopsGLDeviceIdDRV: deviceName - GeForce GTS 450 - benchmark divided by 10000 = 31104 -
20:23:51:957 info: DetectVideoCard_CUDA: bestCudaDetectInfo 1,0,31104,2,1,GeForce GTS 450
20:23:51:957 info: fab_check::check_cuda: cudaStatus = 0 , modeType = 56 , devCap = 1
20:23:51:957 info: fab_check::check_cuda: AcquireWriteBlock OK.
20:23:51:973 info: main: end

When pressing escape and program exists, dvdfab_burn_vso.log appears with content,

2014-02-06 21:27:26 ---- ******************** Log session stop 06-feb 21:27:26.464 PID 5188********************
2014-02-06 21:23:04 Info Current Drive selected : 0:0:0 - HL-DT-ST DVDRAM GSA-4167B DL13 [F] (Ide)
2014-02-06 21:23:04 Info Using Advanced SPTI interface
2014-02-06 21:23:04 Info System default language : Dansk (Danmark)
2014-02-06 21:23:04 Info User default language : Dansk (Danmark)
2014-02-06 21:23:04 Info DLL Version : 4.0.21.489
2014-02-06 21:23:04 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2014-02-06 21:23:04 Info Version : 9, 1, 2, 5
2014-02-06 21:23:04 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2014-02-06 21:23:04 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2014-02-06 21:23:04 ---- ******************** Log session start 06-feb 21:23:04.320 PID 5188********************



None of which seems to hint that anything is wrong. I've tried to apply latest Windows patch (contained video Card update) and also update NVidia auto-detect of drivers and Applied what it found ().

However nothing seems to have any effect

I should mentioned that I at same point actually had the new DVDFab9 application appear, but when pressing on any button that would display dialog - nothing happen, but the UI became blocked (due to modal dialog) until I pressed escape Again to exit the dialog.

DVDFab9 is the only application that appears to be Struck by this "UI disease". Anyone having heard or experienced anything remotely similar to this - please advice

[lixichen]

Hi, mka848

We will check this problem as soon as possible.

[wjosia]

Similar Problem in older verision

DVD Fab v. 9.1.1.9 18/12/2013

I am having a similiar problem. When I load the program I first get an error message "FILE ERROR: AnimationSetting.txt" I close this and DVDFab loads but with the Live Update window WHITE. The program takes a while to open the DVD (as usual) but it works fine after that. There must be a little bug in the loading of the progam. This never happened in previous versions of 9.

Also, what happened to the progress bar??? It seems to have disappeared or been removed in this version. Only the left sidebar shows what is happening step by step. At least everything is working and the final copy is fine!

Bill