Problem with latest version

[dbagger]

Thanks

[e6shamroc]

I tried all that. The only reason I have sp1 is because I did a system restore because of this issue. None of it has worked. If the video card was the problem then why does 9244 work fine. What ever they did when they took out xp support I think is the problem. Everything was fine before that. Again this computer never had xp on it.

With your hardware drivers updated, can you try this to see if you can
switch graphics mode, by clicking on your desktop with the right mouse button, then switch graphic to high perfomance and see if that makes a difference.

You can also look at the below link and see if that helps you:

https://forum-en.msi.com/index.php?topic=138010.0

[signals]

dbagger, please see this post: http://forum.dvdfab.cn/showpost.php?...5&postcount=14

[dbagger]

I tried all that. The only reason I have sp1 is because I did a system restore because of this issue. None of it has worked. If the video card was the problem then why does 9244 work fine. What ever they did when they took out xp support I think is the problem. Everything was fine before that. Again this computer never had xp on it.

[e6shamroc]

My comp specs are win 7 home premium sp1 64 bit Intel core2 duo e7500 @ 2.94ghz with 8 gb of ram. Graphics are Intel G45/G43 express chip set

If you have not updated the video driver in your computer it may be worth a try.

1. Go to control panel
2.Click on hardware and sound
3.Click on device manager
4.Click on display adapters to see the name of your video card
5. Click 0n the name of your video card and you will see the word driver at the top
6. Notice the driver date. Click update driver then click search automatically. If it finds a driver with a newer date than it currently shows, you can update it to see if that helps you.

You may also want to go to windows update and install all of the updates since you are still running sp1 right now. I would do that first as that may take care of your problem. I would not accept the update to windows 10 if it tries to give it to you just yet.

[dbagger]

My comp specs are win 7 home premium sp1 64 bit Intel core2 duo e7500 @ 2.94ghz with 8 gb of ram. Graphics are Intel G45/G43 express chip set

[dbagger]

I never had xp on this computer

[iamtherealfrog]

one more thing if you haven't tried is to upgrade your video drivers going from xp to win7 is a pretty big jump. just reading your post it sounds like the video is causing a problem you may have to get an update from your video graphic card website or your computer's site support

[october262]

I apologize and thank you ever since the xp support was taken out I have had this problem.the reason I don't think it's my computer is because nothing on it has changed that I'm aware of and also version 9244 works perfectly. I run windows 7 home. The latest install of 9307 does the same thing with the black screen. I closed it and reopened it and it was fine. I opened it again and the black screen is back.aaaggghhh

What are the specs of your computer ?? Maybe try this -

http://forum.dvdfab.cn/showthread.php?t=25319

[dbagger]

I apologize and thank you ever since the xp support was taken out I have had this problem.the reason I don't think it's my computer is because nothing on it has changed that I'm aware of and also version 9244 works perfectly. I run windows 7 home. The latest install of 9307 does the same thing with the black screen. I closed it and reopened it and it was fine. I opened it again and the black screen is back.aaaggghhh

[CBR929]

Hi dbagger
I understand you're frustrated and I have edited one of your posts, please watch the acronyms in your posts, this is your only warning.

It has to be the program not my computer

What makes you think it is the program and not your computer??? If it was the program this forum would be lit up like a Christmas tree with members wondering why this is happening.
I believe it is a hardware or setting problem on your computer. My suggestion is to make sure that everything is up to date. Try FileHippo App Manager 1.47 found here

Note: This will not tell you everything that needs to be updated on your computer but, it will be a start.

How do you run as admin

I always install all my programs as administrator and sometimes also run them as administrator.
To install as administrator right click the downloaded program exe. file and select run as administrator. To run a program already installed right click the desktop icon and select run as administrator.
Hope this helps
CBR929

[dbagger]

I installed 9307 and got the black screen again. I closed it and reopened the program and everything is fine. If I close it and reopen it again the black screen is back. Any other thoughts

[dbagger]

Thanks for the info but I already tried that with no success.

[iamtherealfrog]

As always the staff will fix it/// but will they believe us?

[iamtherealfrog]

9303 and 04 and 05 had a problem with the interface when booted the body is clear but after I started a DVD it worked fine when i dropped back to a earlier version I don't see this problem.