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Why is my renewal not showing up?

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    Purchase Problem Why is my renewal not showing up?

    I renewed my DVD Creator today (11/7/2022), upping it to a Lifetime subscription. Why does my renewal not show up in my list of License Statuses? If I remember right, there was never a delay with this before? It still says "Renew".

    #2
    We are unable to locate the renewal order with your current email. Please send me the related billing info, and the last four numbers of your card used for the payment through PM, I will check again, thank you.

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