Recent Purchase Issue - Need Help

[Glitter]

Hi There..
I tried DVD Fab for Mac last week to backup my 3D Blu Rays for the first time and loved the program.
When I decided to buy DVD Fab Blu Ray - I did not realize that the Blu Ray Copy and Blu Ray Ripper are separate purchases.
I wanted to buy the Blu Ray Copy but by mistake bought the Blu Ray Ripper.
I now I see that both can be bought for 119 - which is a very great deal.
DVD Fab advertises 30 day money back garuntee..
How can I return the Blu Ray Ripper and buy the package of both Blu Ray Ripper and Copy for 119?
Thanks in advance

[Timothy Arens]

Dear Glitter,

First of all welcome to the DVDFab forum.

I can't help you with this, but my advice is to send a message by filling in the contact form.

Subject: Wrong Purchase
Type: Purchase Problem

And fill in the further necessary information, and ask your question.

You can find the form at the following URL:

https://www.dvdfab.cn/contact.htm

I hope this helps you a little further

Good luck,
Timothy

[Glitter]

Dear Glitter,

First of all welcome to the DVDFab forum.

I can't help you with this, but my advice is to send a message by filling in the contact form.

I hope this helps you a little further

Good luck,
Timothy

Thank you for your post..

I filled and submitted the contact form - sent e mails - etc and no response, so decided to subscribe here hoping they will look at my issue and respond.

I like the program a lot.... one way would be to call my credit card company and ask for a refund... but hoping to hear from DVD Fab and solve this issue which would be the best way to resolve.

[Glitter]

No word from DVD Fab!!
Days after requesting a resolution.
What's up with 24 hours support and 30 day money back garuntee?

[Mona]

No word from DVD Fab!!
Days after requesting a resolution.
What's up with 24 hours support and 30 day money back garuntee?

Your ticket has been taken care of several days ago. Please kindly check the reply at https://www.dvdfab.cn/member.htm?a=login Member Center > Ticket > Open Ticket section.

[Glitter]

I just checked the Ticket and you are correct this has been answered on 13th September.
Thanks

[Timothy Arens]

Glitter
You see....
Don't worry be Happy

[Glitter]

Glitter
You see....
Don't worry be Happy

This week I received the refund for the Blu Ray Ripper and the Extended Service.
So now I have the Blu Ray Ripper and Copy with the Extended Download Service for the special Price.
The program works fantastic - I am using it to Rip my Bly Ray Movies.
Thanks DVD Fab... for a smooth transaction.