Problem with The Descent 2 and other movies

[Promoman]

I've been having problems with DVDFab. I've been trying to use it on The Descent 2 and some other DVDs and they make DVDFab cut off or they woon't completely be converted. At best, 99% or so will get converted and other times it'll shut off. I disabled the pathfinder but it still won't convert completely. Any suggestions as to what's the problem? Thanks in advance for any advice.

[Guest]

What do you mean by convert?
Do you mean rip to a hard drive or are you converting to something else?

Post details of exactly what you are doing.
Post a burn log also.

Have you checked the disc for scratches or fingerprints.?

[Promoman]

I'm trying to rip to a hard drive and the discs are clean as far as I can tell. There are no visible scratches. smudges, fingerprints, etc. on the DVDs.

[AGJ]

I have had The Descent 2 since like 2 or 3 weeks before retail release and DVDFab had no problems with it so need more info from you as to what exactly you are doing. Read what is listed below and post the info mentioned to your next post reply to this thread

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

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dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

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dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

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Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
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If you have made any recent changes to your OS or system hardware
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Posts with all the requested information will be answered first.

[Promoman]

It's happened to the following discs:

The Descent 2
Terminator: The Sarah Connor Chronicles Season 2
Highlander The Animated Series


Here's the info that I retrieved form the log:

Info for drive [E:\] (DVDFab 7.0.5.2)
Drive region: 1

Disc type: Video DVD
Disc region: 1
Volume name: DESCENT_2
Video standard: NTSC
Layer 0 size: 1793984 sectors (3503 MBytes)
Layer 1 size: 1793984 sectors (3503 MBytes)

CSS (Content Scramble System) protection is removed!
RC (Region Code) protection is removed!
RCE (Region Code Enhancement) protection is not found.
APS (Analog Protection System) protection is not found.
UOPs (User Operation Prohibitions) protection is removed!

Invalid PTTs protection is not found.
Invalid PGCIs protection is not found.
Invalid PGCs protection is not found.
Invalid TMAPs protection is not found.
Invalid CELLs protection is not found.
Invalid VOBUs protection is not found.
Fake vts protection is not found!
Bad sector protection is not found!
Structure protection (ARccOS, RipGuard, etc.) is not found.

PathPlayer is disabled.

[Promoman]

Sorry wrong info:

2010-05-07 03:24:11 ---- ******************** Log session stop 07-May 03:24:11.421 PID 1176********************
2010-05-06 09:08:27 Info Current Drive selected : 1:0:0 - _NEC DVD_RW ND-3520AW 3.07 [D] (Ide)
2010-05-06 09:08:27 Info Using Advanced SPTI interface
2010-05-06 09:08:27 Info System default language : English (United States)
2010-05-06 09:08:27 Info User default language : English (United States)
2010-05-06 09:08:27 Info DLL Version : 4.0.7.466
2010-05-06 09:08:27 Info DLL : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\vso_hwe.dll
2010-05-06 09:08:27 Info Version : 7, 0, 5, 2
2010-05-06 09:08:27 Info ExeName : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\DVDFab.exe
2010-05-06 09:08:27 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-05-06 09:08:27 ---- ******************** Log session start 06-May 09:08:27.562 PID 1176*********

[GregiBoy]

For a start, try turning Pathplayer on.

From your log:-

PathPlayer is disabled.

[Promoman]

For a start, try turning Pathplayer on.

From your log:-

PathPlayer is disabled.

I did that and it would cut off most of the time and just a few times it would make to 99.5% and then I'd get an error message.

[AGJ]

I did that and it would cut off most of the time and just a few times it would make to 99.5% and then I'd get an error message.

What error message did you get? I did every movie you have mentioned in this thread with no problems using DVDFab and Pathplayer always enabled

[Promoman]

I kept getting a error while reading message. I checked the log and saw nothing that matched up with the error code list that I saw on another thread. I also tried placing the disc in another bay but it wouldn't read at all.

[AGJ]

Well then it the DVDs as a reading error is due to a bad pressed DVD or a dirty/scratched DVD. Now since you said they are clean with no scratches and fingerprints then I assume they bad pressed DVD. Maybe download VSO inspector it a free program and run a surface scan on the DVDs to see if you get any errors. If you do then exchange for another DVD

[Promoman]

Here's something else I found:


2010-05-07 03:24:11 ---- ******************** Log session stop 07-May 03:24:11.421 PID 1176********************
2010-05-06 09:08:27 Info Current Drive selected : 1:0:0 - _NEC DVD_RW ND-3520AW 3.07 [D] (Ide)
2010-05-06 09:08:27 Info Using Advanced SPTI interface
2010-05-06 09:08:27 Info System default language : English (United States)
2010-05-06 09:08:27 Info User default language : English (United States)
2010-05-06 09:08:27 Info DLL Version : 4.0.7.466
2010-05-06 09:08:27 Info DLL : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\vso_hwe.dll
2010-05-06 09:08:27 Info Version : 7, 0, 5, 2
2010-05-06 09:08:27 Info ExeName : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\DVDFab.exe
2010-05-06 09:08:27 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-05-06 09:08:27 ---- ******************** Log session start 06-May 09:08:27.562 PID 1176********************


2010-05-05 22:55:14 ---- ******************** Log session stop 05-May 22:55:14.062 PID 3952********************
2010-05-05 22:45:15 Info Current Drive selected : 1:0:0 - _NEC DVD_RW ND-3520AW 3.07 [D] (Ide)
2010-05-05 22:45:15 Info Using Advanced SPTI interface
2010-05-05 22:45:15 Info System default language : English (United States)
2010-05-05 22:45:15 Info User default language : English (United States)
2010-05-05 22:45:15 Info DLL Version : 4.0.7.466
2010-05-05 22:45:15 Info DLL : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\vso_hwe.dll
2010-05-05 22:45:15 Info Version : 7, 0, 5, 2
2010-05-05 22:45:15 Info ExeName : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\DVDFab.exe
2010-05-05 22:45:15 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-05-05 22:45:15 ---- ******************** Log session start 05-May 22:45:15.140 PID 3952********************


2010-05-05 02:42:10 ---- ******************** Log session stop 05-May 02:42:10.703 PID 856********************
2010-05-05 01:48:50 Info Current Drive selected : 1:0:0 - _NEC DVD_RW ND-3520AW 3.07 [D] (Ide)
2010-05-05 01:48:50 Info Using Advanced SPTI interface
2010-05-05 01:48:50 Info System default language : English (United States)
2010-05-05 01:48:50 Info User default language : English (United States)
2010-05-05 01:48:50 Info DLL Version : 4.0.7.466
2010-05-05 01:48:50 Info DLL : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\vso_hwe.dll
2010-05-05 01:48:50 Info Version : 7, 0, 5, 2
2010-05-05 01:48:50 Info ExeName : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\DVDFab.exe
2010-05-05 01:48:50 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-05-05 01:48:50 ---- ******************** Log session start 05-May 01:48:50.109 PID 856********************


2010-05-05 01:45:05 ---- ******************** Log session stop 05-May 01:45:05.562 PID 656********************
2010-05-04 10:38:08 Info Current Drive selected : 1:0:0 - _NEC DVD_RW ND-3520AW 3.07 [D] (Ide)
2010-05-04 10:38:08 Info Using Advanced SPTI interface
2010-05-04 10:38:08 Info System default language : English (United States)
2010-05-04 10:38:08 Info User default language : English (United States)
2010-05-04 10:38:08 Info DLL Version : 4.0.7.466
2010-05-04 10:38:08 Info DLL : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\vso_hwe.dll
2010-05-04 10:38:08 Info Version : 7, 0, 3, 0
2010-05-04 10:38:08 Info ExeName : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\DVDFab.exe
2010-05-04 10:38:08 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-05-04 10:38:08 ---- ******************** Log session start 04-May 10:38:08.156 PID 656********************


DVDFab 7.0.5.2 (2010/05/07 03:24:24)

0m 01.73s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
1m 09.36s: detected dvd
1m 09.39s: drive E
1m 09.39s: video dvd 1
1m 09.39s: volume label DESCENT_2
1m 13.95s: got copyright 1 fe
1m 14.76s: got udf/iso
1m 18.62s: got discinfo
1m 23.78s: got dvdinfo
1263m 05.87s: dvd transcoder 15 4 VTS_08_1.VOB 98893824 495616

[GregiBoy]

Well, what did you find?

I tell you what I have found. heaps of posts complaining about the NEC DVD_RW ND-3520AW Drive. Just GOOGLE it.

Have you even tried what has been suggested as many other members have had success with these titles including myself?

[CBR929]

Promoman
Do you have any complete burn logs where you actually burned a disc?

Also can anyone explain why this shows up in his logs this way? Note the bold
2010-05-06 09:08:27 Info DLL : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\vso_hwe.dll
2010-05-06 09:08:27 Info ExeName : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\DVDFab.exe

Mine only shows what ever version I am running and or using at the time of burn , I have 3,4,5,6,and 7 installed
DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
CBR929

[Promoman]

Promoman
Do you have any complete burn logs where you actually burned a disc?

Also can anyone explain why this shows up in his logs this way? Note the bold
2010-05-06 09:08:27 Info DLL : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\vso_hwe.dll
2010-05-06 09:08:27 Info ExeName : C:\Program Files\DVDFab 5\DVDFab 6\DVDFab 7\DVDFab.exe

Mine only shows what ever version I am running and or using at the time of burn , I have 3,4,5,6,and 7 installed
DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
CBR929

When I downloaded new versions, I just installed them and they replaced the exe files.

Gregiboy

I tried following suggestions. I didn't see anything that matched up with what was requested. Someone suggested that I disable Pathfinder to get it to work.