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Beta's since October 1st crash on startup - 8.0.2.3 ->> 8.0.2.9

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    #1

    Beta's since October 1st crash on startup - 8.0.2.3 ->> 8.0.2.9

    Any ideas? Crash log below. I've sent error report from the application.


    Code:
    <?xml version="1.0" encoding="UTF-8"?>
<!--
 This error report was automatically generated
 by BugTrap for Win32-x86 on Wednesday, October 27, 2010 7:27:29 PM
-->
<report version="1">
  <platform>Win32-x86</platform>
  <application>DVDFab</application>
  <version>8.0.2.9</version>
  <computer>removed</computer>
  <ips>
    <ip>removed</ip>
  </ips>
  <user>removed</user>
  <timestamp>129326812495310000</timestamp>
  <error>
    <what>UNKNOWN_ERROR</what>
    <process>
      <name>DVDFab.exe</name>
      <id>4416</id>
    </process>
    <module>C:\Windows\syswow64\KERNELBASE.dll</module>
    <address>0023:7687B727</address>
    <function>
      <name>RaiseException</name>
      <offset>88</offset>
    </function>
    <file></file>
    <line>
      <number></number>
      <offset></offset>
    </line>
  </error>
  <usermsg></usermsg>
  <syserror>
    <code></code>
    <description></description>
  </syserror>
  <comerror>
    <description></description>
    <helpfile></helpfile>
    <source></source>
    <guid></guid>
  </comerror>
  <registers>
    <eax>0x0018A534</eax>
    <ebx>0x00000001</ebx>
    <ecx>0x00000003</ecx>
    <edx>0x00000000</edx>
    <esi>0x0018A668</esi>
    <edi>0x00000000</edi>
    <esp>0x0018A534</esp>
    <ebp>0x0018A584</ebp>
    <eip>0x7687B727</eip>
    <cs>0x0023</cs>
    <ds>0x002B</ds>
    <ss>0x002B</ss>
    <es>0x002B</es>
    <fs>0x0053</fs>
    <gs>0x002B</gs>
    <eflags>0x00000212</eflags>
  </registers>
  <cpus>
    <number>12</number>
    <architecture>Intel-x86</architecture>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
    <cpu>
      <id>Intel64 Family 6 Model 44 Stepping 2</id>
      <speed>3333</speed>
      <description>Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz</description>
    </cpu>
  </cpus>
  <os>
    <version>Unknown</version>
    <spack></spack>
    <build>7600</build>
  </os>
  <memory>
    <load>24</load>
    <totalphys>4294967295</totalphys>
    <availphys>4294967295</availphys>
    <totalpage>4294967295</totalpage>
    <availpage>4294967295</availpage>
  </memory>
  <threads>
    <thread>
      <id>4664</id>
      <status>interrupted</status>
      <stack>
        <frame>
          <module>C:\Windows\syswow64\KERNELBASE.dll</module>
          <address>0023:7687B727</address>
          <function>
            <name>RaiseException</name>
            <offset>88</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\MSVCR90.dll</module>
          <address>0023:69BE9662</address>
          <function>
            <name>CxxThrowException</name>
            <offset>72</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\msvcp90.dll</module>
          <address>0023:69C9CDFF</address>
          <function>
            <name>std::_String_base::_Xran</name>
            <offset>62</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\msvcp90.dll</module>
          <address>0023:69C713E4</address>
          <function>
            <name>std::basic_string&lt;char,std::char_traits&lt;char&gt;,std::allocator&lt;char&gt; &gt;::at</name>
            <offset>18</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\DVDFab.exe</module>
          <address>0023:006CE00B</address>
          <function>
            <name></name>
            <offset></offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\DVDFab.exe</module>
          <address>0023:006CF3C7</address>
          <function>
            <name></name>
            <offset></offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\DVDFab.exe</module>
          <address>0023:00690F36</address>
          <function>
            <name></name>
            <offset></offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\DVDFab.exe</module>
          <address>0023:0044A23A</address>
          <function>
            <name></name>
            <offset></offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Program Files (x86)\DVDFab 8\mfc90.dll</module>
          <address>0023:78657323</address>
          <function>
            <name>Ordinal1092</name>
            <offset>46</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Windows\syswow64\USER32.dll</module>
          <address>0023:75C412A1</address>
          <function>
            <name>SendNotifyMessageW</name>
            <offset>833</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Windows\syswow64\USER32.dll</module>
          <address>0023:75C410E2</address>
          <function>
            <name>SendNotifyMessageW</name>
            <offset>386</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Windows\syswow64\USER32.dll</module>
          <address>0023:75C2B160</address>
          <function>
            <name>DrawTextExA</name>
            <offset>211</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Windows\syswow64\USER32.dll</module>
          <address>0023:75C16238</address>
          <function>
            <name>gapfnScSendMessage</name>
            <offset>624</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
          </line>
        </frame>
        <frame>
          <module>C:\Windows\syswow64\USER32.dll</module>
          <address>0023:75C168EA</address>
          <function>
            <name>gapfnScSendMessage</name>
            <offset>2338</offset>
          </function>
          <file></file>
          <line>
            <number></number>
            <offset></offset>
    Last edited by AGJ; 10-28-2010, 12:40 AM. Reason: added code wrap
    Tags: None
    #2
    I've got the same problem on beta versions (8023 to 8031).

    I have to go back to 8022 and it works

    I don't understand why and I sent crash report from application.

    Comment

      #3
      The problem is still here on 8032 version. I sent a new crash report.

      I don't understand why 8022works and next updates (beta or not) don't

      w2w

      Comment

        #4
        Still not fixed in new full version

        Bummer. Rolling back again.

        Comment

          #5
          System Specs

          Here is my information if it helps:

          Sager NP9285
          Processor: 980X
          Video: Nvidia GTX 480M
          Audio: Realtek HD Audio
          BluRAY: MATHSHITA BD-MLT UJ240AS

          Comment

            #6
            8.0.3.2 Crashes on Startup

            I've tried 2 different machines, both running Windows 7 x64, same result.

            Comment

              #7
              This may be unrelated but I was experimenting and set the I/O mode to ASPI and boy that was the end of version 8. It would crash immediately, just a quick flash on the screen, or not start at all. In task manager the program would flash then would be gone. To get it back I had to use the uninstaller that is installed with Fab then run CCleaner on the registry twice to get rid of all references to DVDFab8. Reinstalled and set it up again in common settings and all is well. You can believe I left the I/O mode alone!
              How to post the internal log


              Things should be made as simple as possible, but no simpler.
              Albert Einstein

              Comment

                #8
                Originally posted by 90312 View Post
                This may be unrelated but I was experimenting and set the I/O mode to ASPI and boy that was the end of version 8. It would crash immediately, just a quick flash on the screen, or not start at all. In task manager the program would flash then would be gone. To get it back I had to use the uninstaller that is installed with Fab then run CCleaner on the registry twice to get rid of all references to DVDFab8. Reinstalled and set it up again in common settings and all is well. You can believe I left the I/O mode alone!
                Oy... I'm so frustrated. I've uninstalled and cleaned all traces of the program using CCleaner and a few other utilities. I then reinstalled fresh and I still have the error.

                Comment

                  #9
                  Originally posted by brianfist View Post
                  Oy... I'm so frustrated. I've uninstalled and cleaned all traces of the program using CCleaner and a few other utilities. I then reinstalled fresh and I still have the error.
                  I did the same too. I still have crash on start up

                  Comment

                    #10
                    I installed the trial version and I have the same problems.

                    Is there a way to download an older version?

                    Comment

                      #11
                      Take a look .
                      How to post the internal log


                      Things should be made as simple as possible, but no simpler.
                      Albert Einstein

                      Comment

                        #12
                        Thanks for the website link.
                        I found that by changing my blu-ray drive letter from the letter B to something else it fixed the problem.

                        Comment

                          #13
                          That worked!

                          Originally posted by chuckD View Post
                          Thanks for the website link.
                          I found that by changing my blu-ray drive letter from the letter B to something else it fixed the problem.
                          Changing the drive letter before installation fixed the problem. I thought I had tried everything... Thanks!

                          Comment

                            #14
                            I changed my blu ray drive letter drive too. It works!

                            I do not understand why.

                            This is no 100% satisfaying because the letter B was quite ok for blu ray...

                            I tried to go back to letter B and I had a crash on start up.

                            So B is baned from dvdfab.

                            I hope this will be fixed in a new update because crashes could appear on a new letter.

                            Comment

                              #15
                              I think drive letters A and B are reserved for something else and that why DVDFab crashed when selecting. Letters C and up work just fine as I have over 10 different drive letters all together which include HDD and DVD/BD Drives

                              Comment

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