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    #1

    Fault???

    Okay, this is really weird and annoying.

    After purchasing a lifetime licence for DVD Creator I have only used it a few times, but it did work well, except for still getting the trial message at the end.

    Now today it is NOT working well at all.

    I have NOT changed anything, did everything as before, same way, same computer, the preview showed perfectly, it said all was okay when it finished, however the DVD picture was virtually ONLY a vertical thin line, audio okay.

    I actually closed down the computer and restarted it then tried again, but exactly the same happened again, the DVDs in a DVD player or on the computer just has a very thin vertical line, well it is the picture but of course NOT watchable, the file plays perfectly on the same computer and as I said the preview shows perfectly

    Help PLEASE...................
    Tags: None
    #2
    Can someone from DVDFab PLEASE help me with this.

    Thank you............

    Comment

      #3
      Hi David, can you post a log please.
      How to post the internal log


      Things should be made as simple as possible, but no simpler.
      Albert Einstein

      Comment

        #4
        Where do I find them ???

        Comment

          #5
          Click on the blue question mark at the top, the bottom selection should take you to the folder where they are.
          How to post the internal log


          Things should be made as simple as possible, but no simpler.
          Albert Einstein

          Comment

            #6
            I am guessing these are they........


            2012-10-01 13:42:45 ---- ******************** Log session stop 01-Oct 13:42:45.080 PID 1884********************
            2012-10-01 13:41:28 Info WRITE SUCCESS: Disc written
            2012-10-01 13:41:28 Info Finalization Time 00:00:15 - Total completion time 00:01:47
            2012-10-01 13:41:12 Info Write finished in 00:01:31 - Finalization start here. Avg. burn rate 4.80
            2012-10-01 13:40:10 Info Lead-in burning time (mS) 29550
            2012-10-01 13:39:40 Info Write started 271472 sectors to write
            2012-10-01 13:39:40 Info Init success: DVD-R SAO
            2012-10-01 13:39:40 Info Writing speed requested x8.0, effective x8.0
            2012-10-01 13:39:40 Info Available write speed: 16x ,8x ,4x
            2012-10-01 13:39:40 Info Media ID: MBI 01RG40
            2012-10-01 13:39:40 Info Media type: DVD-R
            2012-10-01 13:39:40 Info Ultra DMA mode 5 (ATA100)
            2012-10-01 13:39:39 Info Scanned files #5, folder #2 - total size 554874880 b. (529.17 Mb.)
            2012-10-01 13:39:39 Info Inserted media type : DVD-R
            2012-10-01 13:39:39 Info Write started
            2012-10-01 13:24:05 Info Writable disc DVD-R inserted. Ready to write
            2012-10-01 13:24:05 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
            2012-10-01 13:24:05 Info Drive has IDE-ATAPI physical interface
            2012-10-01 13:23:54 Info New Drive selected : 0:1:0 - HL-DT-ST DVD-RAM GH40L 1.04 [E] (Ide)
            2012-10-01 13:22:31 Info Current Drive selected : 0:1:0 - HL-DT-ST DVD-RAM GH40L 1.04 [E] (Ide)
            2012-10-01 13:22:31 Info Using Advanced SPTI interface
            2012-10-01 13:22:31 Info System default language : English (Australia)
            2012-10-01 13:22:31 Info User default language : English (Australia)
            2012-10-01 13:22:31 Info DLL Version : 4.0.21.489
            2012-10-01 13:22:31 Info DLL : C:\Program Files\DVDFab 8 Qt\vso_hwe.dll
            2012-10-01 13:22:31 Info Version : 8, 2, 1, 3
            2012-10-01 13:22:31 Info ExeName : C:\Program Files\DVDFab 8 Qt\DVDFab.exe
            2012-10-01 13:22:31 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
            2012-10-01 13:22:31 ---- ******************** Log session start 01-Oct 13:22:31.751 PID 1884********************


            2012-10-01 13:11:37 ---- ******************** Log session stop 01-Oct 13:11:37.231 PID 4152********************
            2012-10-01 13:11:28 Info Current Drive selected : 0:1:0 - HL-DT-ST DVD-RAM GH40L 1.04 [E] (Ide)
            2012-10-01 13:11:28 Info Using Advanced SPTI interface
            2012-10-01 13:11:28 Info System default language : English (Australia)
            2012-10-01 13:11:28 Info User default language : English (Australia)
            2012-10-01 13:11:28 Info DLL Version : 4.0.21.489
            2012-10-01 13:11:28 Info DLL : C:\Program Files\DVDFab 8 Qt\vso_hwe.dll
            2012-10-01 13:11:28 Info Version : 8, 2, 1, 3
            2012-10-01 13:11:28 Info ExeName : C:\Program Files\DVDFab 8 Qt\DVDFab.exe
            2012-10-01 13:11:28 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
            2012-10-01 13:11:28 ---- ******************** Log session start 01-Oct 13:11:28.029 PID 4152********************

            Comment

              #7
              Post the internal log David, and I'm going to try to learn this module, I just did a 16x9 mp4 and it changed it to 4:3
              How to post the internal log


              Things should be made as simple as possible, but no simpler.
              Albert Einstein

              Comment

                #8
                Sorry, in all the years I have had DVDFab I have NEVER even looked at the files before, so NOT too sure, I thought that WAS the files.

                Will have another look.

                It was an mp4 file I was converting to a DVD.

                Comment

                  #9
                  Well it won't maintain the aspect ratio for me either
                  How to post the internal log


                  Things should be made as simple as possible, but no simpler.
                  Albert Einstein

                  Comment

                    #10
                    Yes, it did it to me twice.

                    Obviously a major fault.

                    NOT too sure about these files, hope these are they...........


                    2012-10-01 13:42:45 ---- ******************** Log session stop 01-Oct 13:42:45.080 PID 1884********************
                    2012-10-01 13:41:28 Info WRITE SUCCESS: Disc written
                    2012-10-01 13:41:28 Info Finalization Time 00:00:15 - Total completion time 00:01:47
                    2012-10-01 13:41:12 Info Write finished in 00:01:31 - Finalization start here. Avg. burn rate 4.80
                    2012-10-01 13:40:10 Info Lead-in burning time (mS) 29550
                    2012-10-01 13:39:40 Info Write started 271472 sectors to write
                    2012-10-01 13:39:40 Info Init success: DVD-R SAO
                    2012-10-01 13:39:40 Info Writing speed requested x8.0, effective x8.0
                    2012-10-01 13:39:40 Info Available write speed: 16x ,8x ,4x
                    2012-10-01 13:39:40 Info Media ID: MBI 01RG40
                    2012-10-01 13:39:40 Info Media type: DVD-R
                    2012-10-01 13:39:40 Info Ultra DMA mode 5 (ATA100)
                    2012-10-01 13:39:39 Info Scanned files #5, folder #2 - total size 554874880 b. (529.17 Mb.)
                    2012-10-01 13:39:39 Info Inserted media type : DVD-R
                    2012-10-01 13:39:39 Info Write started
                    2012-10-01 13:24:05 Info Writable disc DVD-R inserted. Ready to write
                    2012-10-01 13:24:05 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
                    2012-10-01 13:24:05 Info Drive has IDE-ATAPI physical interface
                    2012-10-01 13:23:54 Info New Drive selected : 0:1:0 - HL-DT-ST DVD-RAM GH40L 1.04 [E] (Ide)
                    2012-10-01 13:22:31 Info Current Drive selected : 0:1:0 - HL-DT-ST DVD-RAM GH40L 1.04 [E] (Ide)
                    2012-10-01 13:22:31 Info Using Advanced SPTI interface
                    2012-10-01 13:22:31 Info System default language : English (Australia)
                    2012-10-01 13:22:31 Info User default language : English (Australia)
                    2012-10-01 13:22:31 Info DLL Version : 4.0.21.489
                    2012-10-01 13:22:31 Info DLL : C:\Program Files\DVDFab 8 Qt\vso_hwe.dll
                    2012-10-01 13:22:31 Info Version : 8, 2, 1, 3
                    2012-10-01 13:22:31 Info ExeName : C:\Program Files\DVDFab 8 Qt\DVDFab.exe
                    2012-10-01 13:22:31 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
                    2012-10-01 13:22:31 ---- ******************** Log session start 01-Oct 13:22:31.751 PID 1884********************


                    2012-10-01 13:11:37 ---- ******************** Log session stop 01-Oct 13:11:37.231 PID 4152********************
                    2012-10-01 13:11:28 Info Current Drive selected : 0:1:0 - HL-DT-ST DVD-RAM GH40L 1.04 [E] (Ide)
                    2012-10-01 13:11:28 Info Using Advanced SPTI interface
                    2012-10-01 13:11:28 Info System default language : English (Australia)
                    2012-10-01 13:11:28 Info User default language : English (Australia)
                    2012-10-01 13:11:28 Info DLL Version : 4.0.21.489
                    2012-10-01 13:11:28 Info DLL : C:\Program Files\DVDFab 8 Qt\vso_hwe.dll
                    2012-10-01 13:11:28 Info Version : 8, 2, 1, 3
                    2012-10-01 13:11:28 Info ExeName : C:\Program Files\DVDFab 8 Qt\DVDFab.exe
                    2012-10-01 13:11:28 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
                    2012-10-01 13:11:28 ---- ******************** Log session start 01-Oct 13:11:28.029 PID 4152********************

                    Comment

                      #11
                      I hope that was the files you need?

                      Any news yet, I do NOT want to be pushy or upset anyone, just I cannot use it until we know what is wrong, THANKS..........

                      Comment

                        #12
                        Anyone that can help PLEASE?

                        Comment

                          #13
                          Same Messed Up Results

                          I also recently got a lifetime subscription to the DVD Creator portion.

                          I tried to convert a 1920x1080 avi file and I got a maybe 50 pixel wide very tall result.

                          I then converted the video to 720x480 using another companies converter. That worked fine but when I tried to use DVD Creator to create a DVD from that new file it resulted in a 720x480 a 4:3 out of ratio DVD.

                          I can use some help as well.

                          Comment

                            #14
                            I had the same problem with DVDFab 8.2.1.3 I replaced it with 8.2.1.2 and it looks like it is working correctly again.

                            Comment

                              #15
                              Is anyone from DVDFab PLEASE looking at this serious fault?

                              Was it as now suggested introduced (accidentally) in 8-2-1-3

                              Comment

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