Blu-Ray Copy failure: unable to copy blu-ray ALIENS - "Unknown error occurred"

[Tranquillity]

Hi Folks,

When attempting to copy the blu-ray disc ALIEN & the blu-ray disc ALIENS, the following error message is displayed 30-35 seconds after scanning of the disc has begun:
"An unknown error occurred. Please check if there is a new version at DVDFab website".
I am using the latest available version (8.0.7.3) which I installed on monday 31.Jan.2011
My DVDFab license includes DVDCopy, DVDRip and Blu-Ray Copy.
I have successfully made copies of my "The Matrix" and "The Matrix 2" blu-ray discs since installing v8.0.7.3

Blu-ray Hardware = LG Blu-Ray Combo Drive (Blu-ray reader, DVD Burner) Model CH10LS20. This unit was manufactured in Sep.2010 and installed 30.Dec.2010.
OS = Windows XP (32-bit) SP3 + all critical patches up to 31.Jan.2011

Below is an extract from the "dvdfab_internal.log". Refer also to the attached ZIP archive, which includes the logfile and a screenshot of the error message.

DVDFab 8.0.7.3 (2011/02/02 20:18:55)

0m 00.57s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
0m 53.25s: detected blu-ray
0m 53.25s: drive Y
0m 53.25s: blu-ray type 1
0m 53.25s: volume label ALIENS_WW
1m 07.76s: root 8CD1DB1B7C8A5BE3_VOLUME_SET_ID:ALIENS_WW:ALIENS_WW :ALIENS_WW
1m 08.79s: aacs 1 bd+ 1
1m 14.06s: got discinfo
1m 14.34s: got bdmv
1m 14.34s: got agid 0
1m 14.35s: sent host cert chal
1m 14.35s: got drive cert chal
1m 14.35s: BEC 0
1m 14.35s: DRIVE_VENDOR 0x0116
1m 14.39s: got drive key
1m 14.51s: got host key signature
1m 14.51s: verified drive signature
1m 14.51s: verified host signature
1m 14.54s: sent host signature and key point
1m 14.54s: got bus key
1m 14.54s: got volume id
1m 14.54s: got volume id mac
1m 14.54s: volume id is correct
1m 14.54s: got vid
1m 14.60s: blu-ray D1F8A46B6419CBA7A83BCF161380FAD16939897C
13m 36.59s: detected blu-ray
13m 36.59s: drive Y
13m 36.59s: blu-ray type 1
13m 36.59s: volume label ALIENS_WW
13m 37.26s: root 8CD1DB1B7C8A5BE3_VOLUME_SET_ID:ALIENS_WW:ALIENS_WW :ALIENS_WW
13m 38.28s: aacs 1 bd+ 1
13m 43.50s: got discinfo
13m 43.78s: got bdmv
13m 43.78s: got agid 0
13m 43.79s: sent host cert chal
13m 43.81s: got drive cert chal
13m 43.81s: BEC 0
13m 43.81s: DRIVE_VENDOR 0x0116
13m 43.84s: got drive key
13m 43.84s: got host key signature
13m 43.84s: verified drive signature
13m 43.84s: verified host signature
13m 43.87s: sent host signature and key point
13m 43.87s: got bus key
13m 43.87s: got volume id
13m 43.87s: got volume id mac
13m 43.87s: volume id is correct
13m 43.87s: got vid
13m 43.93s: blu-ray D1F8A46B6419CBA7A83BCF161380FAD16939897C

DVDFab 8.0.7.3 (2011/02/03 19:42:04)

0m 00.43s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
2m 25.70s: detected blu-ray
2m 25.70s: drive Y
2m 25.70s: blu-ray type 1
2m 25.70s: volume label ALIEN_WW
2m 40.21s: root 8CD17E809217AF86_VOLUME_SET_ID:ALIEN_WW:ALIEN_WW:A LIEN_WW
2m 41.39s: aacs 1 bd+ 1
2m 46.90s: got discinfo
2m 47.17s: got bdmv
2m 47.18s: got agid 0
2m 47.20s: sent host cert chal
2m 47.20s: got drive cert chal
2m 47.20s: BEC 0
2m 47.20s: DRIVE_VENDOR 0x0116
2m 47.23s: got drive key
2m 47.34s: got host key signature
2m 47.34s: verified drive signature
2m 47.34s: verified host signature
2m 47.37s: sent host signature and key point
2m 47.37s: got bus key
2m 47.37s: got volume id
2m 47.37s: got volume id mac
2m 47.37s: volume id is correct
2m 47.37s: got vid
2m 47.43s: blu-ray FA8DCD986D50B1A56AA0300976C59823E25ABAA7


If there is any additional info I can provide that will help, please let me know.

Cheers.

[benito]

Hi Folks,

When attempting to copy the blu-ray disc ALIEN & the blu-ray disc ALIENS, the following error message is displayed 30-35 seconds after scanning of the disc has begun:
"An unknown error occurred. Please check if there is a new version at DVDFab website".
I am using the latest available version (8.0.7.3) which I installed on monday 31.Jan.2011
My DVDFab license includes DVDCopy, DVDRip and Blu-Ray Copy.
I have successfully made copies of my "The Matrix" and "The Matrix 2" blu-ray discs since installing v8.0.7.3

Blu-ray Hardware = LG Blu-Ray Combo Drive (Blu-ray reader, DVD Burner) Model CH10LS20. This unit was manufactured in Sep.2010 and installed 30.Dec.2010.
OS = Windows XP (32-bit) SP3 + all critical patches up to 31.Jan.2011

Below is an extract from the "dvdfab_internal.log". Refer also to the attached ZIP archive, which includes the logfile and a screenshot of the error message.

DVDFab 8.0.7.3 (2011/02/02 20:18:55)

0m 00.57s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
0m 53.25s: detected blu-ray
0m 53.25s: drive Y
0m 53.25s: blu-ray type 1
0m 53.25s: volume label ALIENS_WW
1m 07.76s: root 8CD1DB1B7C8A5BE3_VOLUME_SET_ID:ALIENS_WW:ALIENS_WW :ALIENS_WW
1m 08.79s: aacs 1 bd+ 1
1m 14.06s: got discinfo
1m 14.34s: got bdmv
1m 14.34s: got agid 0
1m 14.35s: sent host cert chal
1m 14.35s: got drive cert chal
1m 14.35s: BEC 0
1m 14.35s: DRIVE_VENDOR 0x0116
1m 14.39s: got drive key
1m 14.51s: got host key signature
1m 14.51s: verified drive signature
1m 14.51s: verified host signature
1m 14.54s: sent host signature and key point
1m 14.54s: got bus key
1m 14.54s: got volume id
1m 14.54s: got volume id mac
1m 14.54s: volume id is correct
1m 14.54s: got vid
1m 14.60s: blu-ray D1F8A46B6419CBA7A83BCF161380FAD16939897C
13m 36.59s: detected blu-ray
13m 36.59s: drive Y
13m 36.59s: blu-ray type 1
13m 36.59s: volume label ALIENS_WW
13m 37.26s: root 8CD1DB1B7C8A5BE3_VOLUME_SET_ID:ALIENS_WW:ALIENS_WW :ALIENS_WW
13m 38.28s: aacs 1 bd+ 1
13m 43.50s: got discinfo
13m 43.78s: got bdmv
13m 43.78s: got agid 0
13m 43.79s: sent host cert chal
13m 43.81s: got drive cert chal
13m 43.81s: BEC 0
13m 43.81s: DRIVE_VENDOR 0x0116
13m 43.84s: got drive key
13m 43.84s: got host key signature
13m 43.84s: verified drive signature
13m 43.84s: verified host signature
13m 43.87s: sent host signature and key point
13m 43.87s: got bus key
13m 43.87s: got volume id
13m 43.87s: got volume id mac
13m 43.87s: volume id is correct
13m 43.87s: got vid
13m 43.93s: blu-ray D1F8A46B6419CBA7A83BCF161380FAD16939897C

DVDFab 8.0.7.3 (2011/02/03 19:42:04)

0m 00.43s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
2m 25.70s: detected blu-ray
2m 25.70s: drive Y
2m 25.70s: blu-ray type 1
2m 25.70s: volume label ALIEN_WW
2m 40.21s: root 8CD17E809217AF86_VOLUME_SET_ID:ALIEN_WW:ALIEN_WW:A LIEN_WW
2m 41.39s: aacs 1 bd+ 1
2m 46.90s: got discinfo
2m 47.17s: got bdmv
2m 47.18s: got agid 0
2m 47.20s: sent host cert chal
2m 47.20s: got drive cert chal
2m 47.20s: BEC 0
2m 47.20s: DRIVE_VENDOR 0x0116
2m 47.23s: got drive key
2m 47.34s: got host key signature
2m 47.34s: verified drive signature
2m 47.34s: verified host signature
2m 47.37s: sent host signature and key point
2m 47.37s: got bus key
2m 47.37s: got volume id
2m 47.37s: got volume id mac
2m 47.37s: volume id is correct
2m 47.37s: got vid
2m 47.43s: blu-ray FA8DCD986D50B1A56AA0300976C59823E25ABAA7


If there is any additional info I can provide that will help, please let me know.

Cheers.

Hi there, I successfully backed up Aliens with 8.0.7.3. First, backed up movie only without HD audio on my hard drive, then applied compression (using software only codec) and got 69% compression rate, and burned using imgBurn. Plays fine in my PS3.

This issue with fastforward is still present tough, I can go with 1.5X, but 10X does'nt work (I have to skip scene back or forward to get the movie back if I hit 10X fastforward).

[Bendit]

"This issue with fastforward is still present tough"

Have you experienced that problem with your PS3 ?

I have a Samsung standalone player, and I still cannot use fast forward/rewind when the title has been compressed.

Again, this is an OLD issue that doesn't seem to get resolved.


Thanks for reporting it!

[benito]

"This issue with fastforward is still present tough"

Have you experienced that problem with your PS3 ?

I have a Samsung standalone player, and I still cannot use fast forward/rewind when the title has been compressed.

Again, this is an OLD issue that doesn't seem to get resolved.


Thanks for reporting it!

yes, using PS3 and the movie was indeed compressed.

[Bendit]

Wow, it is said here that the PS3 is the best blu ray player available. I had assumed that the fast forward/rewind issue was only for other standalone players and that it worked on the ps3.

I am blown away that it has been broken this long, even on the ps3.

thanks for the info.

[DiabloZoe]

Wow, it is said here that the PS3 is the best blu ray player available. I had assumed that the fast forward/rewind issue was only for other standalone players and that it worked on the ps3.

I am blown away that it has been broken this long, even on the ps3.

thanks for the info.

I don't own a PS3, but I can say it is one of the best players out because of upgrade ability!! If you want a 3D Bluray player you would have to purchase a new stand alone player not PS3 they just pushed out a FW update and its done!! But it does have its ups and downs!!

[fengtao]

Hi Tranquillity,

Welcome to DVDFab forum!

We are checking this issue, please wait.

Best Regards,
Fengtao

[sonate]

I too would like to report fast forward and fast reverse freezes , after trying compression to fit a full movie on a25 BD R..

This occurs on both a Sony BDPs-300 and a Sharp BD-HP70U standalone but not on the PowerDVD software player.

Of the 8 movies I compressed, ALL of them have this problem. In Cold Blood, Gone with the Wind, Days of Heaven, Doctor Zhivago, Time Bandits, Easy Rider, Mad Max, and Pan's Labyrinth. However in every case the popup menu can be called and a scene can be restarted.

Just as a control, yesterday I compressed Pan's Labyrinth, In cold Blood and Gone with the wind using a different software as a test to see whether it was repeated. All of them worked properly.

I love the versatility and ease of Fab, please let me know if there are any patches or updates which will solve this.

Thank you.